Price and trial0 of 22
Calling22 of 26
Channels8 of 8
Integrations and reports14 of 20
Reach and uptime2 of 12
Security5 of 12
call center software · Zoom
Zoom Contact Center
Cloud contact center from Zoom with voice, chat, SMS and email, priced from $69 per user a month.
In short
- Essentials costs $69 per user a month billed yearly, or $85 billed monthly1.
- Premium at $99 per user a month adds outbound progressive and preview dialers and email1.
- Every plan lists a flow editor with IVR and real-time transcription1.
- Zoom says it has native telephony service in 50 countries6.
- Zoom lists a SOC 2 Type 2 report and ISO 27001 on its compliance page7.
Zoom Contact Center suits teams that want IVR, transcription and a dialer from one vendor with list prices on the page1. Premium at $99 adds dialers and email, and the API documents recording, skills and queues1,8. The catch: the plan page does not list call recording, the terms name no uptime percentage, and the entry price is $69 per user1,10.
Best for: Teams that already use Zoom and want a contact center with published list prices.
Where the points come from
Price and trial 0 of 22 points
| Rule | What is published | Points |
|---|---|---|
| Cheapest plan with recording and IVR | Not publishedPricing page lists IVR on every plan but does not list call recording, so no plan matches the rule. Essentials is $691. | 0 / 12 |
| Smallest team you can buy for | Not publishedNull because the price line is null; the pricing page prints no minimum1. | 0 / 4 |
| Free trial | Not publishedNot published on the vendor's pricing page1. | 0 / 3 |
| Free plan | NoPricing lists Essentials, Premium and Elite; none is free1. | 0 / 3 |
Calling 22 of 26 points
| Rule | What is published | Points |
|---|---|---|
| Call recording | YesAPI reference documents recordings per engagement and queue, with transcript downloads. Plan not stated8. | 3 / 3 |
| IVR menu | YesFlow Editor + IVR is listed on all plans; the IVR page describes keypad menu choices1,9. | 5 / 5 |
| Call queues | YesACD page describes call queues and routing strategies such as rotary, linear and talk-time3. | 5 / 5 |
| Skills-based routing | YesACD page describes skills-based routing by agent skills and language; the API manages skills3,8. | 3 / 3 |
| Power or progressive dialer | YesPremium and Elite list Outbound Dialers (Progressive, Preview) at published prices1. | 6 / 6 |
| Listen, whisper and barge | Not publishedPages say supervisors monitor live interactions and intervene, but do not name listen, whisper or barge2,4. | 0 / 4 |
Channels 8 of 8 points
Integrations and reports 14 of 20 points
| Rule | What is published | Points |
|---|---|---|
| Named CRM and help desk links | Salesforce, ZendeskIntegrations page names Zoom Contact Center for Salesforce and for Zendesk; the other three are not named5. | 4 / 10 |
| Public API documentation | YesThe Contact Center API reference opens without login8. | 3 / 3 |
| Live wallboard | YesAnalytics page describes dashboards with real-time visibility into queue and agent metrics4. | 4 / 4 |
| Call transcripts | YesEssentials lists real-time transcription; the API offers recording transcript downloads1,8. | 3 / 3 |
Reach and uptime 2 of 12 points
Security 5 of 12 points
| Rule | What is published | Points |
|---|---|---|
| SOC 2 Type II or ISO 27001 | YesCompliance page lists a SOC 2 Type 2 report and ISO 270017. | 5 / 5 |
| Single sign-on (SAML) | Not publishedNot published on the Contact Center pages read1,2. | 0 / 4 |
| Pause recording for card payments | Not publishedPCI page names a PCIpal integration for Contact Center but does not describe pausing recording7. | 0 / 3 |
The rule behind each line: how we score call center software products.
Plans and prices
As the vendor lists them, before tax. Prices are in US dollars unless the plan shows euros; the points use US dollars, with euros converted at the ECB rate.
| Plan | Price as listed | Per month | Notes |
|---|---|---|---|
| EssentialsContact center teams | $69/user/month1 | $69 | $85 billed monthly; IVR, chat, SMS, real-time transcription |
| PremiumContact center teams | $99/user/month1 | $99 | $119 billed monthly; adds outbound dialers, email, social |
| EliteContact center teams | $149/user/month1,2 | $149 | $179 billed monthly; adds AI Expert Assist and workforce tools |
Zoom's own product page shows these plans as Contact sales, while its US pricing page lists the prices above1,2.
Strengths
- Flow editor with IVR is listed on every plan1.
- Outbound progressive and preview dialers are listed on Premium and Elite at published prices1.
- Public API reference covers recordings, skills, queues and outbound campaigns8.
- Real-time dashboards show queue and agent metrics4.
- Compliance page lists a SOC 2 Type 2 report and ISO 270017.
What Zoom says
Vendor claims. We show them, but they earn no points.
- Zoom says Contact Center combines voice, video, chat, SMS, email and social media on one platform2.
Other call center software products
- 1
CallHippoSmall teams that want a low entry price and published SAML single sign-on81/100$30/mocheapest plan with recording and IVR - 2
CloudTalkTeams that want published security reports and wide number coverage77/100$32.44/mocheapest plan with recording and IVR - 3
RingoverTeams of three or more that want recording and an IVR on the cheapest plan76/100$19/mocheapest plan with recording and IVR - 4
DialpadSmall teams that want recording and an auto attendant from $15 a user75/100$15/mocheapest plan with recording and IVR
Sources
- Zoom Contact Center pricing, Zoom. Accessed 9 Oct 2026.
- Zoom Contact Center, Zoom. Accessed 9 Oct 2026.
- Automatic call distribution, Zoom. Accessed 9 Oct 2026.
- Analytics and reporting, Zoom. Accessed 9 Oct 2026.
- Contact Center integrations, Zoom. Accessed 9 Oct 2026.
- Global coverage, Zoom. Accessed 9 Oct 2026.
- Legal and compliance, Zoom. Accessed 9 Oct 2026.
- Contact Center API reference, Zoom. Accessed 9 Oct 2026.
- Interactive voice response, Zoom. Accessed 9 Oct 2026.
- Zoom Services Description, Zoom. Accessed 9 Oct 2026.
Website: www.zoom.com/en/products/contact-center · Markdown version · We are not affiliated with Zoom.