Price and trial14 of 22
Calling26 of 26
Channels6 of 8
Integrations and reports20 of 20
Reach and uptime10 of 12
Security0 of 12
call center software · Ringover
Ringover
Cloud phone system whose $19 Talk plan already includes recording, IVR and queues, with a dialer and live coaching from the $49 Business plan.
In short
- Talk costs $19 a user a month with a 12-month commitment, and the plan needs at least 3 users1.
- Talk includes call recording, IVR, call queues and call transcription1.
- Business ($49) adds Power Dialer, listening, whispering, in-call joining and a real-time dashboard1.
- Local numbers are listed in 65 countries on Business and above1.
- SAML single sign-on is listed only on Enterprise, which is priced on request1.
Ringover suits small teams that want recording, an IVR and queues without paying for a higher tier, as long as they have three users and accept a 12-month term1. Supervisor coaching, the dialer and the live dashboard need Business at $491. The terms name a 99.95% monthly availability target with credits if it is missed3. The catch: the security page names no SOC 2 or ISO 27001 certification4.
Best for: Teams of three or more that want recording and an IVR on the cheapest plan.
Where the points come from
Price and trial 14 of 22 points
| Rule | What is published | Points |
|---|---|---|
| Cheapest plan with recording and IVR | $19/moTalk plan lists call recording and IVR; $19 per user a month with a 12-month commitment1. | 9 / 12 |
| Smallest team you can buy for | 3The Talk card prints 'Minimum 3 users'1. | 2 / 4 |
| Free trial | YesThe pricing FAQ offers a 7-day free trial for up to 5 users, started through sales1. | 3 / 3 |
| Free plan | NoPricing lists Talk, Business, Unified and a quote-only Enterprise plan; none is free for calls1. | 0 / 3 |
Calling 26 of 26 points
| Rule | What is published | Points |
|---|---|---|
| Call recording | YesCall recording is ticked on every plan, including Talk1. | 3 / 3 |
| IVR menu | YesInteractive Voice Response is ticked on every plan, including Talk1. | 5 / 5 |
| Call queues | YesCall queues are ticked on every plan; calls go out randomly or in a preset agent order1. | 5 / 5 |
| Skills-based routing | YesA help article shows creating user skills and routing IVR calls to agents with selected skills; it names no plan5. | 3 / 3 |
| Power or progressive dialer | YesPower Dialer is ticked on Business ($49) and above; Parallel Dialer is Enterprise only1. | 6 / 6 |
| Listen, whisper and barge | YesBusiness lists call double listening, whispering and in-call intervention; the vendor's page describes barging in1,7. | 4 / 4 |
Channels 6 of 8 points
Integrations and reports 20 of 20 points
| Rule | What is published | Points |
|---|---|---|
| Named CRM and help desk links | Salesforce, HubSpot, Zoho, Pipedrive, ZendeskThe pricing page's integration list names all five1. | 10 / 10 |
| Public API documentation | YesPublic API documentation opens without a login and includes a calls endpoint2. | 3 / 3 |
| Live wallboard | YesBusiness lists a real-time dashboard; a help page covers agent status and live wait queues1,6. | 4 / 4 |
| Call transcripts | YesCall transcription is ticked on every plan, including Talk1. | 3 / 3 |
Reach and uptime 10 of 12 points
| Rule | What is published | Points |
|---|---|---|
| Countries with phone numbers | 65Business and above list local numbers from 65 countries; Talk lists 431. | 4 / 6 |
| Uptime SLA in the terms | YesThe terms' service-level appendix names a monthly availability rate of 99.95%, with credits below it3; the pricing table also lists it1. | 6 / 6 |
Security 0 of 12 points
| Rule | What is published | Points |
|---|---|---|
| SOC 2 Type II or ISO 27001 | Not publishedNot published on the vendor's security page4. | 0 / 5 |
| Single sign-on (SAML) | NoSAML sign-in is listed only on Enterprise, priced on request; other plans list Google, Microsoft and similar sign-in1. | 0 / 4 |
| Pause recording for card payments | Not publishedNot published on the vendor's help pages; agents can start and stop recording by hand, with no mention of card payments9. | 0 / 3 |
The rule behind each line: how we score call center software products.
Plans and prices
As the vendor lists them, before tax. Prices are in US dollars unless the plan shows euros; the points use US dollars, with euros converted at the ECB rate.
| Plan | Price as listed | Per month | Notes |
|---|---|---|---|
| Talk3 users minimum | $19/user/month1 | $19 | Recording, IVR, queues and transcription; $29 without the 12-month commitment |
| Business3 users minimum | $49/user/month1 | $49 | Adds Power Dialer, monitoring, real-time dashboard and API; $69 without the 12-month commitment |
| Unified3 users minimum | $69/user/month1 | $69 | Adds WhatsApp, Messenger, Instagram and shared email; $89 without the 12-month commitment |
| Enterprise50 users minimum | Custom1 | Quote | Adds SAML single sign-on, Parallel Dialer and workforce management |
Prices are per user with a 12-month commitment; the pricing page shows higher prices of $29, $69 and $89 for the first three plans without it1. Quicktalk is a separate $15 single-plan line for very small businesses whose page lists call recordings but no IVR menu, so it is not used for the price line10.
Strengths
- Recording, IVR, queues and transcription are all on the $19 Talk plan1.
- The terms name a 99.95% monthly availability target, with credits if it is missed3.
- The pricing page lists Salesforce, HubSpot, Zoho, Pipedrive and Zendesk integrations1.
- API documentation opens without a login and covers calls2.
- Business includes listening, whispering and joining live calls1,7.
Limits
- Talk, Business and Unified each need at least 3 users, and the lowest prices need a 12-month commitment1.
- Power Dialer, whispering and the real-time dashboard start at Business, $491.
- Talk includes one phone number per company, while Business gives one per user1.
- The security page does not name a SOC 2 or ISO 27001 certification4.
- SAML single sign-on is limited to Enterprise, with a 50-user minimum1.
What Ringover says
Vendor claims. We show them, but they earn no points.
- Ringover says its network runs at 99.95% reliability across 17 points of presence4.
Other call center software products
- 1
CallHippoSmall teams that want a low entry price and published SAML single sign-on81/100$30/mocheapest plan with recording and IVR - 2
CloudTalkTeams that want published security reports and wide number coverage77/100$32.44/mocheapest plan with recording and IVR - 4
DialpadSmall teams that want recording and an auto attendant from $15 a user75/100$15/mocheapest plan with recording and IVR - 5
JustCallSmall sales and support teams that want SMS, WhatsApp and CRM links73/100$29/mocheapest plan with recording and IVR
Ringover vs CallHippo · Ringover vs CloudTalk · All 10 call center software products
Sources
- Ringover Pricing, Ringover. Accessed 9 Oct 2026.
- Ringover API Documentation, Ringover. Accessed 9 Oct 2026.
- General Terms and Conditions of Sale and Services, Ringover. Accessed 9 Oct 2026.
- Security, Ringover. Accessed 9 Oct 2026.
- How to manage your skills routing, Ringover Help Center. Accessed 9 Oct 2026.
- How to track your daily call activity, Ringover Help Center. Accessed 9 Oct 2026.
- Call monitoring, Ringover. Accessed 9 Oct 2026.
- Omnichannel contact center software, Ringover. Accessed 9 Oct 2026.
- All recording options available in Ringover, Ringover Help Center. Accessed 9 Oct 2026.
- Quicktalk by Ringover, Ringover. Accessed 9 Oct 2026.
Website: www.ringover.com · Markdown version · We are not affiliated with Ringover.