Price and trial19 of 22
Calling26 of 26
Channels2 of 8
Integrations and reports18 of 20
Reach and uptime2 of 12
Security8 of 12
call center software · Dialpad
Dialpad
Cloud phone system and contact center sold in three lines: Connect, Support and Sell.
In short
- Connect Standard costs $15 per user a month billed yearly, and lists call recording and a multi-level auto attendant1.
- Standard needs 1 seat, Pro needs 3 and Enterprise needs 1001.
- Dialpad Support Essentials is $80 per user a month billed yearly and adds queues, whisper and barge-in1.
- Dialpad lists 14-day free trials of Connect1.
- The vendor names SOC 2 Type II and ISO 27001:20223.
Dialpad suits small teams that need a phone system with recording and a menu at $15 a user, and larger teams that move up to Support for queues and monitoring1. Integrations with Salesforce, HubSpot, Zoho CRM and Zendesk are listed2. The catch: the contact center line starts at $80 a user, and the other Support tiers need a sales call1.
Best for: Small teams that want recording and an auto attendant from $15 a user.
Where the points come from
Price and trial 19 of 22 points
| Rule | What is published | Points |
|---|---|---|
| Cheapest plan with recording and IVR | $15/moConnect Standard, $15 per user a month billed yearly, lists recording and a multi-level auto attendant (keypad menu to teams or queues)1,11. | 12 / 12 |
| Smallest team you can buy for | 1Seat minimums row: 1 for Standard1. | 4 / 4 |
| Free trial | YesPricing page says "Try Dialpad Connect free for 14 days"1. | 3 / 3 |
| Free plan | NoPricing lists Connect, Support and Sell plans; none is free1. | 0 / 3 |
Calling 26 of 26 points
| Rule | What is published | Points |
|---|---|---|
| Call recording | YesCall recording is listed on every Connect and Support plan1. | 3 / 3 |
| IVR menu | YesSupport lists IVR on all tiers; Connect lists a multi-level auto attendant that routes callers by keypad1,11. | 5 / 5 |
| Call queues | YesSupport lists ACD on every tier; Connect Pro adds hold queues1. | 5 / 5 |
| Skills-based routing | YesThe routing page lists skills-based routing under Dialpad Support, whose Essentials plan has a public price of $806,1. | 3 / 3 |
| Power or progressive dialer | YesDialpad Sell Advanced ($95 per user a month billed yearly) lists a power dialer, sold as an add-on on Essentials1,8. | 6 / 6 |
| Listen, whisper and barge | YesSupport Essentials lists silent monitoring, whisper coaching and barge-in1. | 4 / 4 |
Channels 2 of 8 points
| Rule | What is published | Points |
|---|---|---|
| Messaging channels | SMSSMS and MMS messaging is on every Connect plan; digital channels are an add-on with no published price1. | 2 / 8 |
Integrations and reports 18 of 20 points
| Rule | What is published | Points |
|---|---|---|
| Named CRM and help desk links | Salesforce, HubSpot, Zoho, ZendeskIntegrations page lists Salesforce, HubSpot, Zoho CRM and Zendesk; Pipedrive only via Zapier2. | 8 / 10 |
| Public API documentation | YesAPI reference at developers.dialpad.com loads without sign-in and lists call and call center endpoints4. | 3 / 3 |
| Live wallboard | YesPage says Dialpad's built-in wallboards display contact center analytics in real time; no plan is named7. | 4 / 4 |
| Call transcripts | YesCall transcription is listed on every Support tier; real-time call transcription on every Connect plan1. | 3 / 3 |
Reach and uptime 2 of 12 points
Security 8 of 12 points
| Rule | What is published | Points |
|---|---|---|
| SOC 2 Type II or ISO 27001 | YesTrust page says SOC 2 Type II compliant and certified to ISO 27001:20223. | 5 / 5 |
| Single sign-on (SAML) | NoSingle sign-on with Okta, Azure and OneLogin is listed only on Enterprise, a sales plan, so it does not count under our rule1,3. | 0 / 4 |
| Pause recording for card payments | YesTrust page says agents can pause recordings to take payment data3. | 3 / 3 |
The rule behind each line: how we score call center software products.
Plans and prices
As the vendor lists them, before tax. Prices are in US dollars unless the plan shows euros; the points use US dollars, with euros converted at the ECB rate.
| Plan | Price as listed | Per month | Notes |
|---|---|---|---|
| Connect Standard1 or more users | $15/user/month billed yearly ($27 monthly)1 | $15 | Recording, multi-level auto attendant, SMS, 3 ring groups |
| Connect Pro3 or more users | $25/user/month billed yearly ($35 monthly)1 | $25 | Adds hold queues, 25 ring groups, API and CRM links |
| Support EssentialsContact center teams | $80/user/month billed yearly ($95 monthly)1 | $80 | IVR, ACD, whisper and barge-in, call transcription |
| Sell EssentialsOutbound sales teams | $39/user/month billed yearly ($49 monthly)1 | $39 | SFDC power dialer is an add-on at this tier |
Connect prices are $15 and $25 billed yearly, and $27 and $35 billed monthly1. Prices exclude taxes and fees1.
Strengths
- Connect Standard prices recording and an auto attendant at $15 per user a month, billed yearly, for one seat1.
- Support Essentials lists silent monitoring, whisper coaching and barge-in1.
- Agents can pause recording to take card details, and an API can pause it from payment systems3.
- API reference pages are public and cover calls, call centers, callbacks and operator skill levels4.
Limits
- Support Essentials costs $80 per user a month billed yearly; Advanced and Premium are sold through sales1.
- Digital channels are an add-on on Essentials with no price shown1.
- The terms Dialpad publishes name no uptime percentage9.
- Single sign-on with Okta, Azure and OneLogin is listed only on Enterprise, which has no public price1.
What Dialpad says
Vendor claims. We show them, but they earn no points.
- In a January 2021 press release, Dialpad says its Enterprise users get a 100% uptime SLA and that it has no required maintenance windows10.
Other call center software products
- 1
CallHippoSmall teams that want a low entry price and published SAML single sign-on81/100$30/mocheapest plan with recording and IVR - 2
CloudTalkTeams that want published security reports and wide number coverage77/100$32.44/mocheapest plan with recording and IVR - 3
RingoverTeams of three or more that want recording and an IVR on the cheapest plan76/100$19/mocheapest plan with recording and IVR - 5
JustCallSmall sales and support teams that want SMS, WhatsApp and CRM links73/100$29/mocheapest plan with recording and IVR
Sources
- Dialpad pricing, Dialpad. Accessed 9 Oct 2026.
- Contact center integrations, Dialpad. Accessed 9 Oct 2026.
- Security, privacy and compliance, Dialpad. Accessed 9 Oct 2026.
- Dialpad API reference, Dialpad. Accessed 9 Oct 2026.
- Dialpad coverage, Dialpad. Accessed 9 Oct 2026.
- Call routing, Dialpad. Accessed 9 Oct 2026.
- Wallboard for contact centers, Dialpad. Accessed 9 Oct 2026.
- Power dialer, Dialpad. Accessed 9 Oct 2026.
- Master services terms, Dialpad. Accessed 9 Oct 2026.
- Dialpad offers 100% uptime SLA, Dialpad. Accessed 9 Oct 2026.
- Auto attendant, Dialpad. Accessed 9 Oct 2026.
Website: www.dialpad.com · Markdown version · We are not affiliated with Dialpad.