call center software · CallHippo

CallHippo

Cloud phone and call center from $19 a user a month, with recording and IVR on the $30 Professional plan and a 10-day trial without a card.

81/100

#1 of 10 call center software products
Facts checked 9 Oct 2026

In short

Professional costs $30 a user a month billed yearly and is the cheapest plan listing call recordings and IVR^1,2.
A 10-day free trial needs no credit card¹.
The Basic plan is free only for the first 6 months, after which users must move to Starter¹.
Pro Suite Silver ($40) lists call queue and live listening; Platinum ($48) adds whisper and barge^1,3,14.
The vendor lists local numbers in 150+ countries and a SOC 2 Type II statement^5,6.

CallHippo suits small teams that want an inexpensive plan with recording and IVR, a public API and SAML single sign-on^1,8,11. Queues and live listening start in the separate Pro Suite line at $40 a user, with whisper and barge at $48^1,3,14. The catch: Basic is free for 6 months only, and neither the terms nor the security page name an uptime percentage^1,5,13.

Best for: Small teams that want a low entry price and published SAML single sign-on.

Where the points come from

Price and trial9 of 22

Calling26 of 26

Channels8 of 8

Integrations and reports20 of 20

Reach and uptime6 of 12

Security12 of 12

Price and trial 9 of 22 points

Rule	What is published	Points
Cheapest plan with recording and IVR	$30/moProfessional, $30 per user a month billed yearly; it lists call recordings and multilingual IVR^1,2.	6 / 12
Smallest team you can buy for	Not publishedNot published on the vendor's pricing page; only Enterprise prints a minimum, of 50 users¹.	0 / 4
Free trial	YesThe top of the pricing page says 10-day free trial and no credit card needed¹.	3 / 3
Free plan	NoA footnote says Basic is free for the first 6 months, after which users must upgrade to Starter¹.	0 / 3

Calling 26 of 26 points

Rule	What is published	Points
Call recording	YesCall recordings are listed on Professional and above; Pro Suite Silver lists free recordings¹.	3 / 3
IVR menu	YesMultilingual IVR is listed on Professional, and multilevel IVR on Ultimate¹.	5 / 5
Call queues	YesPro Suite Silver lists call queue; the pricing page names simultaneous, round robin, priority or availability routing^1,14.	5 / 5
Skills-based routing	YesSkill-based call routing is listed on every Pro Suite plan, from Bronze¹.	3 / 3
Power or progressive dialer	YesAuto Dialer, which dials an uploaded list number by number, is listed on Pro Suite Platinum ($48) and links to the power dialer page^14,4.	6 / 6
Listen, whisper and barge	YesPro Suite Platinum lists live call listening and joining, call whisper and call barging^1,14.	4 / 4

Channels 8 of 8 points

Rule	What is published	Points
Messaging channels	SMS, WhatsApp, Live chat, EmailPricing lists SMS and WhatsApp Business API; the Omnichannel Inbox page names live chat and email as supported channels^1,7.	8 / 8

Integrations and reports 20 of 20 points

Rule	What is published	Points
Named CRM and help desk links	Salesforce, HubSpot, Zoho, Pipedrive, ZendeskThe pricing page names all five among its integrations¹.	10 / 10
Public API documentation	YesThe Swagger API reference opens without a login and documents calls, contacts, SMS and campaigns⁸.	3 / 3
Live wallboard	YesHelp pages describe waiting callers in the Live Calls section and a Monitor Users view of agent status^9,10.	4 / 4
Call transcripts	YesCall transcription is listed on Professional and on every Pro Suite plan¹.	3 / 3

Reach and uptime 6 of 12 points

Rule	What is published	Points
Countries with phone numbers	150The home page says local, toll-free and mobile numbers in 150+ countries⁶.	6 / 6
Uptime SLA in the terms	Not publishedNot published on the vendor's terms or security page; the pricing page lists SLA only as a plan feature^13,5,1.	0 / 6

Security 12 of 12 points

Rule	What is published	Points
SOC 2 Type II or ISO 27001	YesThe security page says CallHippo is SOC 2 Type II compliant⁵.	5 / 5
Single sign-on (SAML)	YesUltimate and Pro Suite Platinum list SSO; a help page sets up SAML sign-in with Microsoft Entra ID^1,11.	4 / 4
Pause recording for card payments	YesPause & Resume Recording is listed from Pro Suite Silver; the vendor's recording page lists pause and resume controls for PCI compliance handling^1,12.	3 / 3

The rule behind each line: how we score call center software products.

Plans and prices

As the vendor lists them, before tax. Prices are in US dollars unless the plan shows euros; the points use US dollars, with euros converted at the ECB rate.

Plan	Price as listed	Per month	Notes
BasicPer user	$0 for 6 months¹	$0	Pay only for numbers; must move to Starter after 6 months
StarterPer user	$19/user/month^1,2	$19	No recording or IVR listed; $25 billed monthly
ProfessionalPer user	$30/user/month^1,2	$30	Adds recordings, multilingual IVR and call transcription; $40 billed monthly
UltimatePer user	$42/user/month^1,2	$42	Adds multilevel IVR and SSO; $55 billed monthly
Pro Suite SilverPer user	$40/user/month^1,3,14	$40	Call queue, skills routing and live call listening; $50 billed monthly
Pro Suite PlatinumPer user	$48/user/month^1,3,14	$48	Adds whisper, barge, multilevel IVR and SSO; $60 billed monthly
Enterprise50 users minimum	Custom¹	Quote	Adds SLA, WhatsApp Business API and dedicated support

US and Canada prices come from the plan data files the pricing page loads; the yearly price is used, and monthly billing costs more^2,3. Pro Suite Bronze costs $32 but lists recording only as a paid add-on at $0.005 a minute^1,3.

Strengths

Professional ($30) lists recordings, multilingual IVR and call transcription¹.
The Pro Suite Platinum plan lists live listening, whispering and barging¹.
Pricing lists Salesforce, HubSpot, Zoho, Pipedrive and Zendesk integrations¹.
A public API reference covers calls, contacts, SMS and campaigns⁸.
Help pages cover SAML single sign-on setup with Microsoft Entra ID¹¹.

Limits

The free Basic plan lasts 6 months, then users must move to Starter¹.
Call queue starts at Pro Suite Silver ($40 a user); skill routing starts at Bronze ($32)^1,3,14.
Neither the terms nor the security page name an uptime percentage^5,13.
The pricing page prints no minimum number of users for Professional¹.
Phone numbers and usage charges are billed on top of the per-user price¹.

What CallHippo says

Vendor claims. We show them, but they earn no points.

CallHippo says more than 5,000 businesses use it¹.

Other call center software products

2
CloudTalkTeams that want published security reports and wide number coverage
77/100
$32.44/mocheapest plan with recording and IVR
3
RingoverTeams of three or more that want recording and an IVR on the cheapest plan
76/100
$19/mocheapest plan with recording and IVR
4
DialpadSmall teams that want recording and an auto attendant from $15 a user
75/100
$15/mocheapest plan with recording and IVR
5
JustCallSmall sales and support teams that want SMS, WhatsApp and CRM links
73/100
$29/mocheapest plan with recording and IVR

CallHippo vs CloudTalk · CallHippo vs Ringover · All 10 call center software products

Sources

CallHippo Pricing Plans, CallHippo. Accessed 9 Oct 2026.
Business phone plan prices (Starter, Professional, Ultimate), CallHippo. Accessed 9 Oct 2026.
Pro Suite plan prices (Bronze, Silver, Platinum), CallHippo. Accessed 9 Oct 2026.
Power Dialer, CallHippo. Accessed 9 Oct 2026.
Security, CallHippo. Accessed 9 Oct 2026.
CallHippo home page, CallHippo. Accessed 9 Oct 2026.
Omnichannel Communication Platform, CallHippo. Accessed 9 Oct 2026.
Callhippo Developer API, CallHippo. Accessed 9 Oct 2026.
Call Queue, CallHippo Help Center. Accessed 9 Oct 2026.
Monitor Users, CallHippo Help Center. Accessed 9 Oct 2026.
Entra ID SSO, CallHippo Help Center. Accessed 9 Oct 2026.
Call Recording, CallHippo. Accessed 9 Oct 2026.
Terms of Service, CallHippo. Accessed 9 Oct 2026.
Pro Suite plan comparison data, CallHippo. Accessed 9 Oct 2026.

Website: callhippo.com · Markdown version · We are not affiliated with CallHippo.