---
title: Dialpad
canonical: https://saasranked.com/software/dialpad/
category: Call Center Software
points: 75
rank: 4 of 10
facts_checked: 2026-10-09
---

# Dialpad

Cloud phone system and contact center sold in three lines: Connect, Support and Sell.

75 points out of 100. #4 of 10 call center software products. Vendor: Dialpad. Website: https://www.dialpad.com/

- Connect Standard costs $15 per user a month billed yearly, and lists call recording and a multi-level auto attendant [1].
- Standard needs 1 seat, Pro needs 3 and Enterprise needs 100 [1].
- Dialpad Support Essentials is $80 per user a month billed yearly and adds queues, whisper and barge-in [1].
- Dialpad lists 14-day free trials of Connect [1].
- The vendor names SOC 2 Type II and ISO 27001:2022 [3].

Verdict: Dialpad suits small teams that need a phone system with recording and a menu at $15 a user, and larger teams that move up to Support for queues and monitoring [1]. Integrations with Salesforce, HubSpot, Zoho CRM and Zendesk are listed [2]. The catch: the contact center line starts at $80 a user, and the other Support tiers need a sales call [1]. Best for: Small teams that want recording and an auto attendant from $15 a user.

## Points

| Criterion | Line | Value | Points | Note |
|---|---|---|---|---|
| Price and trial | Cheapest plan with recording and IVR | $15/mo | 12/12 | Connect Standard, $15 per user a month billed yearly, lists recording and a multi-level auto attendant (keypad menu to teams or queues) [1][11]. |
| Price and trial | Smallest team you can buy for | 1 | 4/4 | Seat minimums row: 1 for Standard [1]. |
| Price and trial | Free trial | Yes | 3/3 | Pricing page says "Try Dialpad Connect free for 14 days" [1]. |
| Price and trial | Free plan | No | 0/3 | Pricing lists Connect, Support and Sell plans; none is free [1]. |
| Calling | Call recording | Yes | 3/3 | Call recording is listed on every Connect and Support plan [1]. |
| Calling | IVR menu | Yes | 5/5 | Support lists IVR on all tiers; Connect lists a multi-level auto attendant that routes callers by keypad [1][11]. |
| Calling | Call queues | Yes | 5/5 | Support lists ACD on every tier; Connect Pro adds hold queues [1]. |
| Calling | Skills-based routing | Yes | 3/3 | The routing page lists skills-based routing under Dialpad Support, whose Essentials plan has a public price of $80 [6][1]. |
| Calling | Power or progressive dialer | Yes | 6/6 | Dialpad Sell Advanced ($95 per user a month billed yearly) lists a power dialer, sold as an add-on on Essentials [1][8]. |
| Calling | Listen, whisper and barge | Yes | 4/4 | Support Essentials lists silent monitoring, whisper coaching and barge-in [1]. |
| Channels | Messaging channels | SMS | 2/8 | SMS and MMS messaging is on every Connect plan; digital channels are an add-on with no published price [1]. |
| Integrations and reports | Named CRM and help desk links | Salesforce, HubSpot, Zoho, Zendesk | 8/10 | Integrations page lists Salesforce, HubSpot, Zoho CRM and Zendesk; Pipedrive only via Zapier [2]. |
| Integrations and reports | Public API documentation | Yes | 3/3 | API reference at developers.dialpad.com loads without sign-in and lists call and call center endpoints [4]. |
| Integrations and reports | Live wallboard | Yes | 4/4 | Page says Dialpad's built-in wallboards display contact center analytics in real time; no plan is named [7]. |
| Integrations and reports | Call transcripts | Yes | 3/3 | Call transcription is listed on every Support tier; real-time call transcription on every Connect plan [1]. |
| Reach and uptime | Countries with phone numbers | 50 | 2/6 | Coverage page says local numbers in "over 50+ countries" [5]. |
| Reach and uptime | Uptime SLA in the terms | Not published | 0/6 | Not published in the vendor's master terms, which name no uptime percentage [9]. |
| Security | SOC 2 Type II or ISO 27001 | Yes | 5/5 | Trust page says SOC 2 Type II compliant and certified to ISO 27001:2022 [3]. |
| Security | Single sign-on (SAML) | No | 0/4 | Single sign-on with Okta, Azure and OneLogin is listed only on Enterprise, a sales plan, so it does not count under our rule [1][3]. |
| Security | Pause recording for card payments | Yes | 3/3 | Trust page says agents can pause recordings to take payment data [3]. |

## Plans

| Plan | Price | Per month (USD) |
|---|---|---|
| Connect Standard | $15/user/month billed yearly ($27 monthly) [1] | $15 |
| Connect Pro | $25/user/month billed yearly ($35 monthly) [1] | $25 |
| Support Essentials | $80/user/month billed yearly ($95 monthly) [1] | $80 |
| Sell Essentials | $39/user/month billed yearly ($49 monthly) [1] | $39 |

Connect prices are $15 and $25 billed yearly, and $27 and $35 billed monthly [1]. Prices exclude taxes and fees [1].

## Strengths

- Connect Standard prices recording and an auto attendant at $15 per user a month, billed yearly, for one seat [1].
- Support Essentials lists silent monitoring, whisper coaching and barge-in [1].
- Agents can pause recording to take card details, and an API can pause it from payment systems [3].
- API reference pages are public and cover calls, call centers, callbacks and operator skill levels [4].

## Limits

- Support Essentials costs $80 per user a month billed yearly; Advanced and Premium are sold through sales [1].
- Digital channels are an add-on on Essentials with no price shown [1].
- The terms Dialpad publishes name no uptime percentage [9].
- Single sign-on with Okta, Azure and OneLogin is listed only on Enterprise, which has no public price [1].

## Vendor claims (not scored)

- In a January 2021 press release, Dialpad says its Enterprise users get a 100% uptime SLA and that it has no required maintenance windows [10].

## Sources

1. [Dialpad pricing](https://www.dialpad.com/pricing/), Dialpad, accessed 2026-10-09
2. [Contact center integrations](https://www.dialpad.com/features/contact-center-integrations/), Dialpad, accessed 2026-10-09
3. [Security, privacy and compliance](https://www.dialpad.com/trust/), Dialpad, accessed 2026-10-09
4. [Dialpad API reference](https://developers.dialpad.com/reference), Dialpad, accessed 2026-10-09
5. [Dialpad coverage](https://www.dialpad.com/coverage/), Dialpad, accessed 2026-10-09
6. [Call routing](https://www.dialpad.com/features/call-routing/), Dialpad, accessed 2026-10-09
7. [Wallboard for contact centers](https://www.dialpad.com/features/wallboard-contact-center-software/), Dialpad, accessed 2026-10-09
8. [Power dialer](https://www.dialpad.com/features/power-dialer/), Dialpad, accessed 2026-10-09
9. [Master services terms](https://www.dialpad.com/legal/msaterms/), Dialpad, accessed 2026-10-09
10. [Dialpad offers 100% uptime SLA](https://www.dialpad.com/press/dialpad-offers-100-uptime-sla/), Dialpad, accessed 2026-10-09
11. [Auto attendant](https://www.dialpad.com/features/auto-attendant/), Dialpad, accessed 2026-10-09