--- title: Ringover canonical: https://saasranked.com/software/ringover/ category: Call Center Software points: 76 rank: 3 of 10 facts_checked: 2026-10-09 --- # Ringover Cloud phone system whose $19 Talk plan already includes recording, IVR and queues, with a dialer and live coaching from the $49 Business plan. 76 points out of 100. #3 of 10 call center software products. Vendor: Ringover. Website: https://www.ringover.com/ - Talk costs $19 a user a month with a 12-month commitment, and the plan needs at least 3 users [1]. - Talk includes call recording, IVR, call queues and call transcription [1]. - Business ($49) adds Power Dialer, listening, whispering, in-call joining and a real-time dashboard [1]. - Local numbers are listed in 65 countries on Business and above [1]. - SAML single sign-on is listed only on Enterprise, which is priced on request [1]. Verdict: Ringover suits small teams that want recording, an IVR and queues without paying for a higher tier, as long as they have three users and accept a 12-month term [1]. Supervisor coaching, the dialer and the live dashboard need Business at $49 [1]. The terms name a 99.95% monthly availability target with credits if it is missed [3]. The catch: the security page names no SOC 2 or ISO 27001 certification [4]. Best for: Teams of three or more that want recording and an IVR on the cheapest plan. ## Points | Criterion | Line | Value | Points | Note | |---|---|---|---|---| | Price and trial | Cheapest plan with recording and IVR | $19/mo | 9/12 | Talk plan lists call recording and IVR; $19 per user a month with a 12-month commitment [1]. | | Price and trial | Smallest team you can buy for | 3 | 2/4 | The Talk card prints 'Minimum 3 users' [1]. | | Price and trial | Free trial | Yes | 3/3 | The pricing FAQ offers a 7-day free trial for up to 5 users, started through sales [1]. | | Price and trial | Free plan | No | 0/3 | Pricing lists Talk, Business, Unified and a quote-only Enterprise plan; none is free for calls [1]. | | Calling | Call recording | Yes | 3/3 | Call recording is ticked on every plan, including Talk [1]. | | Calling | IVR menu | Yes | 5/5 | Interactive Voice Response is ticked on every plan, including Talk [1]. | | Calling | Call queues | Yes | 5/5 | Call queues are ticked on every plan; calls go out randomly or in a preset agent order [1]. | | Calling | Skills-based routing | Yes | 3/3 | A help article shows creating user skills and routing IVR calls to agents with selected skills; it names no plan [5]. | | Calling | Power or progressive dialer | Yes | 6/6 | Power Dialer is ticked on Business ($49) and above; Parallel Dialer is Enterprise only [1]. | | Calling | Listen, whisper and barge | Yes | 4/4 | Business lists call double listening, whispering and in-call intervention; the vendor's page describes barging in [1][7]. | | Channels | Messaging channels | SMS, WhatsApp, Email | 6/8 | Texting is on every plan; Unified adds WhatsApp and shared email management [1][8]. | | Integrations and reports | Named CRM and help desk links | Salesforce, HubSpot, Zoho, Pipedrive, Zendesk | 10/10 | The pricing page's integration list names all five [1]. | | Integrations and reports | Public API documentation | Yes | 3/3 | Public API documentation opens without a login and includes a calls endpoint [2]. | | Integrations and reports | Live wallboard | Yes | 4/4 | Business lists a real-time dashboard; a help page covers agent status and live wait queues [1][6]. | | Integrations and reports | Call transcripts | Yes | 3/3 | Call transcription is ticked on every plan, including Talk [1]. | | Reach and uptime | Countries with phone numbers | 65 | 4/6 | Business and above list local numbers from 65 countries; Talk lists 43 [1]. | | Reach and uptime | Uptime SLA in the terms | Yes | 6/6 | The terms' service-level appendix names a monthly availability rate of 99.95%, with credits below it [3]; the pricing table also lists it [1]. | | Security | SOC 2 Type II or ISO 27001 | Not published | 0/5 | Not published on the vendor's security page [4]. | | Security | Single sign-on (SAML) | No | 0/4 | SAML sign-in is listed only on Enterprise, priced on request; other plans list Google, Microsoft and similar sign-in [1]. | | Security | Pause recording for card payments | Not published | 0/3 | Not published on the vendor's help pages; agents can start and stop recording by hand, with no mention of card payments [9]. | ## Plans | Plan | Price | Per month (USD) | |---|---|---| | Talk | $19/user/month [1] | $19 | | Business | $49/user/month [1] | $49 | | Unified | $69/user/month [1] | $69 | | Enterprise | Custom [1] | - | Prices are per user with a 12-month commitment; the pricing page shows higher prices of $29, $69 and $89 for the first three plans without it [1]. Quicktalk is a separate $15 single-plan line for very small businesses whose page lists call recordings but no IVR menu, so it is not used for the price line [10]. ## Strengths - Recording, IVR, queues and transcription are all on the $19 Talk plan [1]. - The terms name a 99.95% monthly availability target, with credits if it is missed [3]. - The pricing page lists Salesforce, HubSpot, Zoho, Pipedrive and Zendesk integrations [1]. - API documentation opens without a login and covers calls [2]. - Business includes listening, whispering and joining live calls [1][7]. ## Limits - Talk, Business and Unified each need at least 3 users, and the lowest prices need a 12-month commitment [1]. - Power Dialer, whispering and the real-time dashboard start at Business, $49 [1]. - Talk includes one phone number per company, while Business gives one per user [1]. - The security page does not name a SOC 2 or ISO 27001 certification [4]. - SAML single sign-on is limited to Enterprise, with a 50-user minimum [1]. ## Vendor claims (not scored) - Ringover says its network runs at 99.95% reliability across 17 points of presence [4]. ## Sources 1. [Ringover Pricing](https://www.ringover.com/pricing), Ringover, accessed 2026-10-09 2. [Ringover API Documentation](https://developer.ringover.com/), Ringover, accessed 2026-10-09 3. [General Terms and Conditions of Sale and Services](https://www.ringover.com/terms), Ringover, accessed 2026-10-09 4. [Security](https://www.ringover.com/security), Ringover, accessed 2026-10-09 5. [How to manage your skills routing](https://support.ringover.com/hc/en-us/articles/47264021050513-How-to-manage-your-skills-routing), Ringover Help Center, accessed 2026-10-09 6. [How to track your daily call activity](https://support.ringover.com/hc/en-us/articles/14604683693969-How-to-track-your-daily-call-activity), Ringover Help Center, accessed 2026-10-09 7. [Call monitoring](https://www.ringover.com/call-monitoring), Ringover, accessed 2026-10-09 8. [Omnichannel contact center software](https://www.ringover.com/omnichannel-contact-center), Ringover, accessed 2026-10-09 9. [All recording options available in Ringover](https://support.ringover.com/hc/en-us/articles/51142023720721-All-recording-options-available-in-Ringover), Ringover Help Center, accessed 2026-10-09 10. [Quicktalk by Ringover](https://www.ringover.com/quicktalk), Ringover, accessed 2026-10-09