WhatsApp customer service platform · Trengo

Trengo

Name: Trengo
Price: 334.45 USD

Omnichannel team inbox with WhatsApp, flow bots, an AI agent and broadcasts as a paid add-on.

58/100

#11 of 11 WhatsApp customer service platforms
Facts checked 9 Oct 2026

In short

Boost costs €299 a month billed yearly (€349 month-to-month) and includes 10 users¹.
Boost includes 6,000 conversations a year; extra users cost €25 a month on yearly billing¹.
Coexistence syncs WhatsApp Business app chats with Trengo⁶.
Broadcasting is a paid add-on on Boost, Pro and Enterprise¹.
The mobile experience is a browser-installed web app, not an app-store app⁷.

Trengo suits mid-size teams that want WhatsApp, email and social channels in one inbox, with flow bots and an AI agent^1,2,8,10. It supports WhatsApp coexistence and lists Shopify, HubSpot and Salesforce^6,11. The catch: the cheapest plan starts at €299 a month for 10 users, broadcasting costs extra, and no security certification is named^1,13.

Best for: Mid-size teams that want one inbox for WhatsApp, email and social channels.

Where the points come from

Price and fees2 of 26

Team inbox14 of 20

Automation and broadcasts22 of 22

Channels and integrations20 of 22

Security and trust0 of 10

Price and fees 2 of 26 points

Rule	What is published	Points
Cheapest plan for 3 agents	$334.46/moBoost, €299 a month billed yearly, 10 users included (above the 3 counted); no cheaper plan is listed¹. Converted at €1 = $1.1186¹⁷.	2 / 12
Price of one more agent	$27.97/moExtra Boost user, €25 a month on yearly billing, €30 month-to-month¹. Converted at €1 = $1.1186¹⁷.	0 / 3
Free plan with WhatsApp	NoPricing page lists Boost, Pro and Enterprise; no free plan¹.	0 / 3
Free trial of 7 days or more	Not publishedPricing page links a free trial but does not state its length¹.	0 / 2
Meta message fees	Not publishedWhatsApp pages say Meta charges per conversation; none says whether Trengo adds a margin or uses Meta's rates^5,14.	0 / 6

Team inbox 14 of 20 points

Rule	What is published	Points
Automatic chat assignment	YesRound-robin rule action distributes conversations equally among teammates³; pricing page lists assigning and routing messages to the right agent on every plan¹.	6 / 6
Internal notes	YesInbox page says internal tagging and notes help colleagues confer².	3 / 3
Satisfaction survey on WhatsApp	Not publishedA rule triggers the CSAT survey, but the article does not name WhatsApp or channels¹⁵.	0 / 3
Agent and response-time reports	YesAgent Performance report shows first response time and closed conversations per agent⁴; pricing page lists it on all plans¹.	5 / 5
Agent mobile app	NoHelp article says Trengo runs as a browser-installed web app, without the App Store or Play Store⁷.	0 / 3

Automation and broadcasts 22 of 22 points

Rule	What is published	Points
No-code chatbot builder	YesFlowbots are built by adding steps, content and buttons and support WhatsApp buttons¹⁰; Trengo calls them no-code and lists WhatsApp¹⁶.	8 / 8
AI agent from your help content	YesAI Agent is listed on all three pricing tiers; it works on WhatsApp from help centre, FAQs and documents. AI conversations carry a €0.25 surcharge^1,8,9.	7 / 7
Template broadcasts	YesPricing page lists broadcasting as an add-on on Boost, Pro and Enterprise; WhatsApp page describes template broadcasts^1,5.	7 / 7

Channels and integrations 20 of 22 points

Rule	What is published	Points
Keeps the WhatsApp Business app	YesHelp article says coexistence syncs WhatsApp Business app chats with Trengo⁶.	4 / 4
Other channels	Instagram, Facebook Messenger, Email, SMS, Website chat, TelegramOmnichannel page lists email, Messenger, Instagram, live chat, SMS and Telegram².	6 / 6
Named integrations	Shopify, HubSpot, SalesforceIntegrations page lists Shopify, HubSpot and Salesforce; Zapier does not appear¹¹.	6 / 8
Public API and webhooks	YesAPI page links documentation and describes webhooks for new messages¹².	4 / 4

Security and trust 0 of 10 points

Rule	What is published	Points
SOC 2 Type II or ISO 27001	Not publishedNot published on the vendor's security page¹³.	0 / 5
Open source	Not publishedNot found on the vendor's pages^1,13.	0 / 3
Single sign-on	Not publishedNot published on the vendor's security page¹³.	0 / 2

The rule behind each line: how we score WhatsApp customer service platforms.

Plans and prices

As the vendor lists them, before tax. Prices are in US dollars unless the plan shows euros; the points use US dollars, with euros converted at the ECB rate.

Plan	Price as listed	Per month	Notes
Boost10 users	€299/month, billed yearly¹	$334.45	6,000 conversations a year; €349 month-to-month; converted at the ECB rate
Pro20 users	€499/month, billed yearly¹	$558.20	18,000 conversations a year; €599 month-to-month; converted at the ECB rate
EnterpriseCustom	Custom¹	Quote	Custom setup

Prices are shown in euros; the pricing page shows no US dollar price. Meta's WhatsApp fees and AI surcharges are billed from a balance on top^1,14.

Strengths

Supports WhatsApp coexistence with the Business app⁶.
The Agent Performance report shows first response time and closed conversations per agent⁴.
Rules can distribute conversations equally among teammates by round robin³.
Inbox lists email, live chat, SMS, Telegram, Instagram and Messenger channels².
API documentation and webhooks are offered¹².

Limits

The cheapest plan, Boost, starts at €299 a month billed yearly for 10 users¹.
Broadcasting is a paid add-on on every plan, with a separate price not shown¹.
No agent app in the app stores; mobile use is a browser-installed web app⁷.
The security page names no SOC 2 Type II or ISO 27001 certification¹³.

Other WhatsApp customer service platforms

1
respond.ioTeams that want workflows and AI agents on top of a WhatsApp inbox
85/100
$79/mocheapest plan for 3 agents
2
SleekFlowTeams that want broadcasts, a no-code flow builder and an AI agent in one tool
83/100
$64/mocheapest plan for 3 agents
3
SuperchatEuropean teams that want a free start and Meta fees at cost
81/100
$99.56/mocheapest plan for 3 agents
4
InteraktSmall teams that want unlimited agents on a WhatsApp inbox
79/100
$19.92/mocheapest plan for 3 agents

All 11 WhatsApp customer service platforms

Sources

Trengo pricing, Trengo. Accessed 9 Oct 2026.
Omnichannel inbox, Trengo. Accessed 9 Oct 2026.
The round robin action, Trengo. Accessed 9 Oct 2026.
Agent performance report, Trengo. Accessed 9 Oct 2026.
WhatsApp Business API, Trengo. Accessed 9 Oct 2026.
Connecting a number to coexistence, Trengo. Accessed 9 Oct 2026.
Mobile experience through progressive web app, Trengo. Accessed 9 Oct 2026.
AI Agent, Trengo. Accessed 9 Oct 2026.
Creating your AI agent knowledge base, Trengo. Accessed 9 Oct 2026.
Flowbot buttons in WhatsApp, Trengo. Accessed 9 Oct 2026.
Trengo integrations, Trengo. Accessed 9 Oct 2026.
Trengo API, Trengo. Accessed 9 Oct 2026.
Trengo security, Trengo. Accessed 9 Oct 2026.
New plan and pricing, Trengo. Accessed 9 Oct 2026.
Adding a customer satisfaction survey, Trengo. Accessed 9 Oct 2026.
Flowbot, Trengo. Accessed 9 Oct 2026.
Euro foreign exchange reference rates: US dollar, European Central Bank. Accessed 8 Oct 2026.

Website: trengo.com · Markdown version · We are not affiliated with Trengo.