saasrankedSoftware, ranked on the facts

WhatsApp customer service platform · respond.io

respond.io

Shared inbox for WhatsApp and other channels, with workflows, AI agents and broadcasts on higher plans.

85/100

#1 of 11 WhatsApp customer service platforms
Facts checked 9 Oct 2026

In short

respond.io suits teams that want a WhatsApp inbox with workflows, AI agents and bulk template sends, and can pay for the Growth plan to get them1,7. It names ISO 27001 and lists a developer API from Growth1,12. The catch: Starter has no broadcasts, webhooks need the Advanced plan, and no SOC 2 Type II report is named1,11,12.

Best for: Teams that want workflows and AI agents on top of a WhatsApp inbox.

Where the points come from

Price and fees19 of 26
Team inbox17 of 20
Automation and broadcasts22 of 22
Channels and integrations22 of 22
Security and trust5 of 10

Price and fees 19 of 26 points

RuleWhat is publishedPoints
Cheapest plan for 3 agents$79/moStarter, $79 a month billed yearly, includes 5 users, above the 3 counted; shared inbox listed as Team and Custom Inboxes1.9 / 12
Price of one more agent$12/moExtra Starter user, $12 a month; the page does not give a separate yearly seat price1.2 / 3
Free plan with WhatsAppNoPricing page lists paid plans and a free 7-day trial only1.0 / 3
Free trial of 7 days or moreYesPricing page offers a free 7-day trial of Growth features1.2 / 2
Meta message feesat_costPricing page says Meta charges WhatsApp fees by usage; help page links to Meta's rate card for exact rates. No markup is stated1,13.6 / 6

Team inbox 17 of 20 points

RuleWhat is publishedPoints
Automatic chat assignmentYesWorkflows (Growth and above) can assign new contacts round robin or to the user with the fewest open contacts1,3.6 / 6
Internal notesYesComments are visible only to workspace users and never to contacts4.3 / 3
Satisfaction survey on WhatsAppNot publishedA workflow template asks a rating question after a conversation closes, but the page does not name WhatsApp14.0 / 3
Agent and response-time reportsYesThe Users report shows conversations assigned, average first response time and average response time per user5.5 / 5
Agent mobile appYesPricing lists a Mobile App from Starter; help article describes it as letting agents respond to messages1,6.3 / 3

Automation and broadcasts 22 of 22 points

RuleWhat is publishedPoints
No-code chatbot builderYesWorkflows overview calls the builder a visual editor with a drag-and-drop canvas; Workflows are on Growth and above1,7.8 / 8
AI agent from your help contentYesAI Agents are listed from Growth; the product page says they work across WhatsApp and other channels from approved knowledge sources1,8,15.7 / 7
Template broadcastsYesBroadcasts are listed on Growth and above; Starter has none1.7 / 7

Channels and integrations 22 of 22 points

RuleWhat is publishedPoints
Keeps the WhatsApp Business appYesHelp article says the same number works on the WhatsApp app and respond.io through the API10.4 / 4
Other channelsInstagram, Facebook Messenger, Email, SMS, Website chat, TelegramHelp centre lists channel guides for Instagram, Messenger, Email, SMS, Telegram and a website chat widget2.6 / 6
Named integrationsShopify, HubSpot, Salesforce, ZapierIntegrations page lists all four; pricing lists Zapier and Make integrations from Growth1,9.8 / 8
Public API and webhooksYesDeveloper API is available on Growth and above and links public API documentation; webhooks need Advanced or above1,11,16.4 / 4

Security and trust 5 of 10 points

RuleWhat is publishedPoints
SOC 2 Type II or ISO 27001YesSecurity page says respond.io is ISO 27001 certified12.5 / 5
Open sourceNot publishedNot found on the vendor's pages1,12.0 / 3
Single sign-onNot publishedPricing lists Single Sign-On (SSO) on Advanced but names no SAML or OIDC; the security page does not mention it1,12.0 / 2

The rule behind each line: how we score WhatsApp customer service platforms.

Plans and prices

As the vendor lists them, before tax. Prices are in US dollars unless the plan shows euros; the points use US dollars, with euros converted at the ECB rate.

PlanPrice as listedPer monthNotes
StarterUp to 5 users$79/month, billed yearly1$79No broadcasts; extra users $12 a month
GrowthUp to 10 users$159/month, billed yearly1$159Adds broadcasts, workflows and AI agents; extra users $20 a month
AdvancedUp to 10 users$279/month, billed yearly1$279Adds HTTP requests in workflows; extra users $24 a month

Month-to-month prices are higher: $99 Starter, $199 Growth, $349 Advanced1. WhatsApp fees from Meta are charged separately1. Top-ups carry a 5.5% payment processing fee, waived from 1 October 2026 until further notice13.

Strengths

  • Names ISO 27001 certification12.
  • Reports show conversations assigned and first response time per user5.
  • Round-robin assignment is set up through workflows3.
  • Supports WhatsApp coexistence, so the same number works in the Business app and the platform10.
  • Lists Shopify, HubSpot, Salesforce and Zapier integrations9.

Limits

  • Starter has no broadcasts; Growth costs $159 a month billed yearly1.
  • Webhooks are available only on the Advanced plan and above11.
  • No SOC 2 Type II report is named on the security page12.
  • No free plan; only a 7-day trial1.

Other WhatsApp customer service platforms

  1. 2
    SleekFlowTeams that want broadcasts, a no-code flow builder and an AI agent in one tool
    83/100
    $64/mocheapest plan for 3 agents
  2. 3
    SuperchatEuropean teams that want a free start and Meta fees at cost
    81/100
    $99.56/mocheapest plan for 3 agents
  3. 4
    InteraktSmall teams that want unlimited agents on a WhatsApp inbox
    79/100
    $19.92/mocheapest plan for 3 agents
  4. 5
    CallbellSmall teams that want to pay per agent and keep their WhatsApp Business app
    74/100
    $45/mocheapest plan for 3 agents

respond.io vs SleekFlow · respond.io vs Superchat · All 11 WhatsApp customer service platforms

Sources

  1. respond.io pricing, respond.io. Accessed 9 Oct 2026.
  2. Channels, respond.io. Accessed 9 Oct 2026.
  3. Assignment strategy: automatic contact distribution, respond.io. Accessed 9 Oct 2026.
  4. Collaborating with your team in Inbox, respond.io. Accessed 9 Oct 2026.
  5. Reports: Users, respond.io. Accessed 9 Oct 2026.
  6. Mobile app overview, respond.io. Accessed 9 Oct 2026.
  7. Workflows overview, respond.io. Accessed 9 Oct 2026.
  8. Managing AI knowledge sources, respond.io. Accessed 9 Oct 2026.
  9. respond.io integrations, respond.io. Accessed 9 Oct 2026.
  10. Migrating from WhatsApp personal or WhatsApp Business app, respond.io. Accessed 9 Oct 2026.
  11. Webhooks, respond.io. Accessed 9 Oct 2026.
  12. respond.io security, respond.io. Accessed 9 Oct 2026.
  13. WhatsApp fees, respond.io. Accessed 9 Oct 2026.
  14. Send CSAT and save data, respond.io. Accessed 9 Oct 2026.
  15. AI Agents, respond.io. Accessed 9 Oct 2026.
  16. Developer API, respond.io. Accessed 9 Oct 2026.

Website: respond.io · Markdown version · We are not affiliated with respond.io.