respond.io vs Superchat
Two of the top three WhatsApp customer service platforms, compared rule by rule on published facts.
In short
- respond.io has 85 points and Superchat 81, 4 apart on our WhatsApp customer service software rules.
- respond.io earns more on channels and integrations; Superchat earns more on security and trust.
- Cheapest plan for 3 agents: respond.io $79/mo, Superchat $99.56/mo.
- Only respond.io meets: free trial of 7 days or more and keeps the WhatsApp Business app.
- Only Superchat meets: free plan with WhatsApp and single sign-on.
respond.io85/100 #1 of 11
Best for: Teams that want workflows and AI agents on top of a WhatsApp inbox.
Points by group
| Group | respond.io | Superchat |
|---|---|---|
| Price and fees of 26 | 19 | 19 |
| Team inbox of 20 | 17 | 17 |
| Automation and broadcasts of 22 | 22 | 22 |
| Channels and integrations of 22 | 22 | 16 |
| Security and trust of 10 | 5 | 7 |
| Total | 85 | 81 |
Rule by rule
What each vendor publishes, and the points it earns. Sources are on each product page.
| Rule (points) | respond.io | Superchat |
|---|---|---|
| Cheapest plan for 3 agents (12) | $79/mo 9 | $99.56/mo 9 |
| Price of one more agent (3) | $12/mo 2 | $21.25/mo 1 |
| Free plan with WhatsApp (3) | No 0 | Yes 3 |
| Free trial of 7 days or more (2) | Yes 2 | Not published 0 |
| Meta message fees (6) | at_cost 6 | at_cost 6 |
| Automatic chat assignment (6) | Yes 6 | Yes 6 |
| Internal notes (3) | Yes 3 | Yes 3 |
| Satisfaction survey on WhatsApp (3) | Not published 0 | Not published 0 |
| Agent and response-time reports (5) | Yes 5 | Yes 5 |
| Agent mobile app (3) | Yes 3 | Yes 3 |
| No-code chatbot builder (8) | Yes 8 | Yes 8 |
| AI agent from your help content (7) | Yes 7 | Yes 7 |
| Template broadcasts (7) | Yes 7 | Yes 7 |
| Keeps the WhatsApp Business app (4) | Yes 4 | Not published 0 |
| Other channels (6) | Instagram, Facebook Messenger, Email, SMS, Website chat, Telegram 6 | Instagram, Facebook Messenger, Email, SMS, Website chat, Telegram 6 |
| Named integrations (8) | Shopify, HubSpot, Salesforce, Zapier 8 | Shopify, HubSpot, Zapier 6 |
| Public API and webhooks (4) | Yes 4 | Yes 4 |
| SOC 2 Type II or ISO 27001 (5) | Yes 5 | Yes 5 |
| Open source (3) | Not published 0 | Not published 0 |
| Single sign-on (2) | Not published 0 | Yes 2 |
respond.io
respond.io suits teams that want a WhatsApp inbox with workflows, AI agents and bulk template sends, and can pay for the Growth plan to get them. It names ISO 27001 and lists a developer API from Growth. The catch: Starter has no broadcasts, webhooks need the Advanced plan, and no SOC 2 Type II report is named.
Superchat
Superchat suits small European teams that want a shared inbox across WhatsApp, Instagram, Facebook Messenger, email, SMS, live chat and Telegram, a free entry plan and Meta fees at cost. Basic at €89 a month covers 3 users. The catch: contracts run 12 months, campaigns reach only 100 contacts without a paid add-on, and the trial length is not stated.
Both products are scored by the same rules: how we score WhatsApp customer service platforms.