Price and fees19 of 26
Team inbox17 of 20
Automation and broadcasts22 of 22
Channels and integrations16 of 22
Security and trust7 of 10
WhatsApp customer service platform · Superchat
Superchat
Shared inbox for WhatsApp and six other channels, with a free plan and Meta fees passed through with no markup.
In short
- A free plan gives 1 user and 1 WhatsApp number; Basic costs €89 a month for 3 users1.
- Superchat says it passes Meta's fees through 1:1, with no markup4.
- AI agents start on Professional at €149 a month (1 agent); Advanced at €299 includes 31,8.
- Each extra employee login costs €19 a month and an extra WhatsApp number €491.
- Its security page names an ISO 27001 certified management system3, and plans carry a 12-month minimum term1,15.
Superchat suits small European teams that want a shared inbox across WhatsApp, Instagram, Facebook Messenger, email, SMS, live chat and Telegram, a free entry plan and Meta fees at cost1,4,10. Basic at €89 a month covers 3 users1. The catch: contracts run 12 months, campaigns reach only 100 contacts without a paid add-on, and the trial length is not stated1,9.
Best for: European teams that want a free start and Meta fees at cost.
Where the points come from
Price and fees 19 of 26 points
| Rule | What is published | Points |
|---|---|---|
| Cheapest plan for 3 agents | $99.56/moBasic, 3 accounts and 1 WhatsApp number included, €89 a month; no annual price shown1. Converted at €1 = $1.118617. | 9 / 12 |
| Price of one more agent | $21.25/moAdditional employee logins cost €19 a month on the plan used1. Converted at €1 = $1.118617. | 1 / 3 |
| Free plan with WhatsApp | YesFree plan: 1 user, 1 WhatsApp number and the unified inbox, €0 a month1. | 3 / 3 |
| Free trial of 7 days or more | Not publishedNot published: the pricing page offers "Try for free" without a length in days1. | 0 / 2 |
| Meta message fees | at_costHelp article: "We pass Meta's fees through 1:1, with no markup"4. | 6 / 6 |
Team inbox 17 of 20 points
| Rule | What is published | Points |
|---|---|---|
| Automatic chat assignment | YesAutomations include an "Assign a conversation to a team" action node; the inbox help page shows only manual assigning7,12. | 6 / 6 |
| Internal notes | YesInternal notes are "only visible to your team (never to the customer)"5. | 3 / 3 |
| Satisfaction survey on WhatsApp | Not publishedNot found: the Reviews help section covers review links for Google and Trustpilot, not a satisfaction request after a conversation16. | 0 / 3 |
| Agent and response-time reports | YesTeam Performance Analytics lists first response time, response time and conversations per team member6. | 5 / 5 |
| Agent mobile app | YesHome page links iOS and Android apps; the inbox FAQ refers to the mobile app2,12. | 3 / 3 |
Automation and broadcasts 22 of 22 points
| Rule | What is published | Points |
|---|---|---|
| No-code chatbot builder | YesAutomations are built from nodes connected "like a flowchart"; every plan lists automations1,7. | 8 / 8 |
| AI agent from your help content | YesAI Agent works on WhatsApp, trained on website, Q&A lists or documents; Professional plan and up8. | 7 / 7 |
| Template broadcasts | YesCampaigns send approved WhatsApp templates to lists; 100 contacts each, 10,000 with the add-on9. | 7 / 7 |
Channels and integrations 16 of 22 points
| Rule | What is published | Points |
|---|---|---|
| Keeps the WhatsApp Business app | Not publishedNot published: the Coexistence article describes connecting a number but does not say both apps run at once14. | 0 / 4 |
| Other channels | Instagram, Facebook Messenger, Email, SMS, Website chat, TelegramHelp centre has setup guides for Instagram, Facebook Messenger, email, SMS via Twilio, Live Chat and Telegram10. | 6 / 6 |
| Named integrations | Shopify, HubSpot, ZapierHome page names HubSpot and Shopify; Integrations help section covers HubSpot, Zapier and Shopify via Zapier; no Salesforce article2,11. | 6 / 8 |
| Public API and webhooks | YesPublic API reference at developers.superchat.com, including webhook subscription endpoints13. | 4 / 4 |
Security and trust 7 of 10 points
| Rule | What is published | Points |
|---|---|---|
| SOC 2 Type II or ISO 27001 | YesSecurity page: a "Certified Information Security Management System" under ISO 27001, externally audited3. | 5 / 5 |
| Open source | Not publishedNot published on the vendor's pages2,3. | 0 / 3 |
| Single sign-on | YesCustom plan lists single sign-on (SAML) and SCIM provisioning1. | 2 / 2 |
The rule behind each line: how we score WhatsApp customer service platforms.
Plans and prices
As the vendor lists them, before tax. Prices are in US dollars unless the plan shows euros; the points use US dollars, with euros converted at the ECB rate.
| Plan | Price as listed | Per month | Notes |
|---|---|---|---|
| Free1 user, 1 WhatsApp number | €01 | $0 | 30 contacts, 1 automation; first 1,000 contact-started conversations free |
| Basic3 users, 1 WhatsApp number | €89/month1 | $99.55 | 2 automations; 12-month minimum term |
| Professional6 users, 2 WhatsApp numbers | €149/month1 | $166.67 | 1 AI agent, 6 automations |
| Advanced12 users, 4 WhatsApp numbers | €299/month1 | $334.46 | 3 AI agents, 12 automations, analytics |
| CustomCustom | On request1 | Quote | SAML single sign-on and SCIM |
Prices are net of tax in euros with a 12-month minimum term. The annual toggle does not show separate figures, so the monthly price is used1.
Strengths
- Passes Meta's WhatsApp fees through 1:1 with no markup4.
- A free plan includes 1 WhatsApp number and the unified inbox1.
- Names an ISO 27001 certified information security management system3.
- Internal notes stay hidden from the customer, and team reports show response times per member5,6.
- An AI agent trains on your website, Q&A lists or documents and works on WhatsApp8.
Limits
- All plans carry a 12-month minimum contract1,15.
- Campaigns are limited to 100 contacts each without the WhatsApp Newsletter add-on, which allows 10,000 for €49 a month1,9.
- AI agents need Professional or higher8.
- Inbox assignment is manual; automatic assignment goes to a team through an automation, and no round-robin rule is described7,12.
- Prices are shown in euros and net of tax1.
Other WhatsApp customer service platforms
- 1
respond.ioTeams that want workflows and AI agents on top of a WhatsApp inbox85/100$79/mocheapest plan for 3 agents - 2
SleekFlowTeams that want broadcasts, a no-code flow builder and an AI agent in one tool83/100$64/mocheapest plan for 3 agents - 4
InteraktSmall teams that want unlimited agents on a WhatsApp inbox79/100$19.92/mocheapest plan for 3 agents - 5
CallbellSmall teams that want to pay per agent and keep their WhatsApp Business app74/100$45/mocheapest plan for 3 agents
Superchat vs respond.io · Superchat vs SleekFlow · All 11 WhatsApp customer service platforms
Sources
- Superchat pricing, Superchat. Accessed 9 Oct 2026.
- Superchat home, Superchat. Accessed 9 Oct 2026.
- Data protection and security, Superchat. Accessed 9 Oct 2026.
- WhatsApp price change from 1st October 2026, Superchat Help Center. Accessed 9 Oct 2026.
- Internal Notes: Collaborate in the Unified Inbox, Superchat Help Center. Accessed 9 Oct 2026.
- Team Performance Analytics, Superchat Help Center. Accessed 9 Oct 2026.
- Get Started: Automations, Superchat Help Center. Accessed 9 Oct 2026.
- Introduction: AI Agents, Superchat Help Center. Accessed 9 Oct 2026.
- Send campaigns, Superchat Help Center. Accessed 9 Oct 2026.
- Channels, Superchat Help Center. Accessed 9 Oct 2026.
- Integrations, Superchat Help Center. Accessed 9 Oct 2026.
- FAQ - Inbox, Superchat Help Center. Accessed 9 Oct 2026.
- Superchat API reference, Superchat Developers. Accessed 9 Oct 2026.
- Switching from WhatsApp API to Coexistence, Superchat Help Center. Accessed 9 Oct 2026.
- FAQ - Plan & Billing, Superchat Help Center. Accessed 9 Oct 2026.
- Reviews, Superchat Help Center. Accessed 9 Oct 2026.
- Euro foreign exchange reference rates: US dollar, European Central Bank. Accessed 8 Oct 2026.
Website: superchat.com · Markdown version · We are not affiliated with Superchat.