Price and fees23 of 26
Team inbox17 of 20
Automation and broadcasts22 of 22
Channels and integrations17 of 22
Security and trust0 of 10
WhatsApp customer service platform · Interakt (Jio Haptik Technologies Limited)
Interakt
WhatsApp and Instagram team inbox with unlimited agents on every plan.
In short
- The WhatsApp inbox starts at $239 a year on Starter; Growth costs $499 a year or $55 billed monthly1.
- Every plan lists unlimited agents (Starter: owner roles only), so extra seats cost nothing1.
- Chat auto-assignment starts on the Advanced plan at $69 a month billed monthly1.
- A WhatsApp AI agent is a $74.99 a month add-on for Growth and Advanced, with 100 AI messages included1.
- A 14-day free trial is offered; there is no permanent free plan2.
Interakt suits small teams that want unlimited agents, broadcasts and Shopify order flows on WhatsApp, with the inbox from $239 a year1. Its FAQ says conversation charges are billed on actuals without a surcharge2. The catch: the AI agent is a paid add-on, auto-assignment needs Advanced, and no SOC 2 Type II or ISO 27001 claim appears on its pricing or FAQ pages1,2.
Best for: Small teams that want unlimited agents on a WhatsApp inbox.
Where the points come from
Price and fees 23 of 26 points
| Rule | What is published | Points |
|---|---|---|
| Cheapest plan for 3 agents | $19.92/moStarter, $239 a year billed yearly, with unlimited agents (owner roles), so 3 agents cost the same. No WhatsApp Starter on monthly billing1. | 12 / 12 |
| Price of one more agent | $0Starter and Growth list unlimited agents, so an extra agent costs $01. | 3 / 3 |
| Free plan with WhatsApp | NoPricing page lists paid plans only; the FAQ mentions a free trial program, not a permanent plan1,2. | 0 / 3 |
| Free trial of 7 days or more | YesFAQ says 'We also offer a 14-day free trial program'2. | 2 / 2 |
| Meta message fees | at_costFAQ says conversation charges are billed on actuals without any surcharge. Only Enterprise lists 'No Markup Charges'2,1. | 6 / 6 |
Team inbox 17 of 20 points
| Rule | What is published | Points |
|---|---|---|
| Automatic chat assignment | YesAdvanced lists chat auto-assignment with load equalizing; support page mentions assignment by availability or expertise1,5. | 6 / 6 |
| Internal notes | YesSupport automation page lists private notes in the shared team inbox5. | 3 / 3 |
| Satisfaction survey on WhatsApp | Not publishedNot published on the vendor's pricing, FAQ or support pages1,2,5. | 0 / 3 |
| Agent and response-time reports | YesGrowth lists Conversation Analytics and Agent Performance Analytics1. | 5 / 5 |
| Agent mobile app | YesApp Store listing says multiple agents can reply to queries through one WhatsApp number6. | 3 / 3 |
Automation and broadcasts 22 of 22 points
| Rule | What is published | Points |
|---|---|---|
| No-code chatbot builder | YesGrowth has a linear chatbot builder; Advanced adds branching, conditions and API calls1. | 8 / 8 |
| AI agent from your help content | YesWhatsApp AI Agents add-on, $74.99 a month for Growth and Advanced, with 100 AI messages; trained on your website and docs1,4. | 7 / 7 |
| Template broadcasts | YesOne-time and ongoing campaigns are listed from Starter1. | 7 / 7 |
Channels and integrations 17 of 22 points
| Rule | What is published | Points |
|---|---|---|
| Keeps the WhatsApp Business app | YesResource page says you can connect the WhatsApp Business app and Interakt on the same number at the same time; no plan limit stated8. | 4 / 4 |
| Other channels | InstagramGrowth inbox covers WhatsApp and Instagram; RCS is on Enterprise but is not in this list. No email, SMS or Messenger found1,3. | 1 / 6 |
| Named integrations | Shopify, HubSpot, Salesforce, ZapierIntegrations page lists Shopify, Salesforce, Zapier and a HubSpot card; a help article describes the HubSpot sync3,7. | 8 / 8 |
| Public API and webhooks | YesPricing page lists public APIs and public webhooks, with named endpoints and event types, from Growth1. | 4 / 4 |
Security and trust 0 of 10 points
The rule behind each line: how we score WhatsApp customer service platforms.
Plans and prices
As the vendor lists them, before tax. Prices are in US dollars unless the plan shows euros; the points use US dollars, with euros converted at the ECB rate.
| Plan | Price as listed | Per month | Notes |
|---|---|---|---|
| Starter (Instagram only)Unlimited agents (owner role) | $12/month1 | $12 | Instagram only; WhatsApp Starter shows Not Applicable on monthly billing |
| Starter (WhatsApp or Instagram)Unlimited agents (owner roles) | $239/year1 | $19.92 | One channel; shared team inbox and bulk campaigns. WhatsApp is not offered on monthly billing |
| GrowthUnlimited agents | $499/year ($55/month billed monthly)1 | $41.58 | WhatsApp and Instagram inbox, linear chatbot, public APIs, agent analytics |
| AdvancedUnlimited agents | $649/year ($69/month billed monthly)1 | $54.08 | Adds chat auto-assignment and branching chatbot flows |
| EnterpriseUnlimited agents | On request1 | Quote | Adds RCS and 'No Markup Charges' |
The quarterly and yearly figures come from the pricing page's billing toggle; Starter is $69 a quarter, Growth $149, Advanced $1891. Meta message fees are billed separately1.
Strengths
- Unlimited agents on every plan, so the price for 3 agents equals the plan price1.
- Public APIs and public webhooks are listed from Growth1.
- 14-day free trial that opens the full feature set2.
- Agent performance analytics and conversation analytics come with Growth1.
- The same number can run in the WhatsApp Business app and Interakt at once through coexistence8.
What Interakt (Jio Haptik Technologies Limited) says
Vendor claims. We show them, but they earn no points.
- Interakt says conversation charges are billed on actuals without any surcharge2.
Other WhatsApp customer service platforms
- 1
respond.ioTeams that want workflows and AI agents on top of a WhatsApp inbox85/100$79/mocheapest plan for 3 agents - 2
SleekFlowTeams that want broadcasts, a no-code flow builder and an AI agent in one tool83/100$64/mocheapest plan for 3 agents - 3
SuperchatEuropean teams that want a free start and Meta fees at cost81/100$99.56/mocheapest plan for 3 agents - 5
CallbellSmall teams that want to pay per agent and keep their WhatsApp Business app74/100$45/mocheapest plan for 3 agents
Sources
- WhatsApp API Pricing, Interakt. Accessed 9 Oct 2026.
- Interakt FAQs, Interakt. Accessed 9 Oct 2026.
- Interakt integrations, Interakt. Accessed 9 Oct 2026.
- WhatsApp AI Agents, Interakt. Accessed 9 Oct 2026.
- Customer support automation, Interakt. Accessed 9 Oct 2026.
- Interakt on the App Store, Apple App Store. Accessed 9 Oct 2026.
- WhatsApp API integration with HubSpot, Interakt. Accessed 9 Oct 2026.
- WhatsApp coexistence, Interakt. Accessed 9 Oct 2026.
Website: www.interakt.shop · Markdown version · We are not affiliated with Interakt (Jio Haptik Technologies Limited).