---
title: Trengo
canonical: https://saasranked.com/software/trengo/
category: WhatsApp Customer Service Software
points: 58
rank: 11 of 11
facts_checked: 2026-10-09
---

# Trengo

Omnichannel team inbox with WhatsApp, flow bots, an AI agent and broadcasts as a paid add-on.

58 points out of 100. #11 of 11 WhatsApp customer service platforms. Vendor: Trengo. Website: https://trengo.com/

- Boost costs €299 a month billed yearly (€349 month-to-month) and includes 10 users [1].
- Boost includes 6,000 conversations a year; extra users cost €25 a month on yearly billing [1].
- Coexistence syncs WhatsApp Business app chats with Trengo [6].
- Broadcasting is a paid add-on on Boost, Pro and Enterprise [1].
- The mobile experience is a browser-installed web app, not an app-store app [7].

Verdict: Trengo suits mid-size teams that want WhatsApp, email and social channels in one inbox, with flow bots and an AI agent [1][2][8][10]. It supports WhatsApp coexistence and lists Shopify, HubSpot and Salesforce [6][11]. The catch: the cheapest plan starts at €299 a month for 10 users, broadcasting costs extra, and no security certification is named [1][13]. Best for: Mid-size teams that want one inbox for WhatsApp, email and social channels.

## Points

| Criterion | Line | Value | Points | Note |
|---|---|---|---|---|
| Price and fees | Cheapest plan for 3 agents | $334.46/mo | 2/12 | Boost, €299 a month billed yearly, 10 users included (above the 3 counted); no cheaper plan is listed [1]. Converted at €1 = $1.1186 [17]. |
| Price and fees | Price of one more agent | $27.97/mo | 0/3 | Extra Boost user, €25 a month on yearly billing, €30 month-to-month [1]. Converted at €1 = $1.1186 [17]. |
| Price and fees | Free plan with WhatsApp | No | 0/3 | Pricing page lists Boost, Pro and Enterprise; no free plan [1]. |
| Price and fees | Free trial of 7 days or more | Not published | 0/2 | Pricing page links a free trial but does not state its length [1]. |
| Price and fees | Meta message fees | Not published | 0/6 | WhatsApp pages say Meta charges per conversation; none says whether Trengo adds a margin or uses Meta's rates [5][14]. |
| Team inbox | Automatic chat assignment | Yes | 6/6 | Round-robin rule action distributes conversations equally among teammates [3]; pricing page lists assigning and routing messages to the right agent on every plan [1]. |
| Team inbox | Internal notes | Yes | 3/3 | Inbox page says internal tagging and notes help colleagues confer [2]. |
| Team inbox | Satisfaction survey on WhatsApp | Not published | 0/3 | A rule triggers the CSAT survey, but the article does not name WhatsApp or channels [15]. |
| Team inbox | Agent and response-time reports | Yes | 5/5 | Agent Performance report shows first response time and closed conversations per agent [4]; pricing page lists it on all plans [1]. |
| Team inbox | Agent mobile app | No | 0/3 | Help article says Trengo runs as a browser-installed web app, without the App Store or Play Store [7]. |
| Automation and broadcasts | No-code chatbot builder | Yes | 8/8 | Flowbots are built by adding steps, content and buttons and support WhatsApp buttons [10]; Trengo calls them no-code and lists WhatsApp [16]. |
| Automation and broadcasts | AI agent from your help content | Yes | 7/7 | AI Agent is listed on all three pricing tiers; it works on WhatsApp from help centre, FAQs and documents. AI conversations carry a €0.25 surcharge [1][8][9]. |
| Automation and broadcasts | Template broadcasts | Yes | 7/7 | Pricing page lists broadcasting as an add-on on Boost, Pro and Enterprise; WhatsApp page describes template broadcasts [1][5]. |
| Channels and integrations | Keeps the WhatsApp Business app | Yes | 4/4 | Help article says coexistence syncs WhatsApp Business app chats with Trengo [6]. |
| Channels and integrations | Other channels | Instagram, Facebook Messenger, Email, SMS, Website chat, Telegram | 6/6 | Omnichannel page lists email, Messenger, Instagram, live chat, SMS and Telegram [2]. |
| Channels and integrations | Named integrations | Shopify, HubSpot, Salesforce | 6/8 | Integrations page lists Shopify, HubSpot and Salesforce; Zapier does not appear [11]. |
| Channels and integrations | Public API and webhooks | Yes | 4/4 | API page links documentation and describes webhooks for new messages [12]. |
| Security and trust | SOC 2 Type II or ISO 27001 | Not published | 0/5 | Not published on the vendor's security page [13]. |
| Security and trust | Open source | Not published | 0/3 | Not found on the vendor's pages [1][13]. |
| Security and trust | Single sign-on | Not published | 0/2 | Not published on the vendor's security page [13]. |

## Plans

| Plan | Price | Per month (USD) |
|---|---|---|
| Boost | €299/month, billed yearly [1] | $334.45 |
| Pro | €499/month, billed yearly [1] | $558.20 |
| Enterprise | Custom [1] | - |

Prices are shown in euros; the pricing page shows no US dollar price. Meta's WhatsApp fees and AI surcharges are billed from a balance on top [1][14].

## Strengths

- Supports WhatsApp coexistence with the Business app [6].
- The Agent Performance report shows first response time and closed conversations per agent [4].
- Rules can distribute conversations equally among teammates by round robin [3].
- Inbox lists email, live chat, SMS, Telegram, Instagram and Messenger channels [2].
- API documentation and webhooks are offered [12].

## Limits

- The cheapest plan, Boost, starts at €299 a month billed yearly for 10 users [1].
- Broadcasting is a paid add-on on every plan, with a separate price not shown [1].
- No agent app in the app stores; mobile use is a browser-installed web app [7].
- The security page names no SOC 2 Type II or ISO 27001 certification [13].

## Sources

1. [Trengo pricing](https://trengo.com/pricing), Trengo, accessed 2026-10-09
2. [Omnichannel inbox](https://trengo.com/products/omnichannel-inbox), Trengo, accessed 2026-10-09
3. [The round robin action](https://help.trengo.com/article/the-round-robin-action), Trengo, accessed 2026-10-09
4. [Agent performance report](https://help.trengo.com/article/agent-performance-report-analysing-your-teams-success), Trengo, accessed 2026-10-09
5. [WhatsApp Business API](https://trengo.com/products/whatsapp), Trengo, accessed 2026-10-09
6. [Connecting a number to coexistence](https://help.trengo.com/article/connecting-a-number-to-coexistence), Trengo, accessed 2026-10-09
7. [Mobile experience through progressive web app](https://help.trengo.com/article/mobile-experience-through-progressive-web-app), Trengo, accessed 2026-10-09
8. [AI Agent](https://trengo.com/products/ai-automation/ai-agent), Trengo, accessed 2026-10-09
9. [Creating your AI agent knowledge base](https://help.trengo.com/article/creating-your-ai-agent-knowledge-base), Trengo, accessed 2026-10-09
10. [Flowbot buttons in WhatsApp](https://help.trengo.com/article/flowbot-buttons-in-whatsapp), Trengo, accessed 2026-10-09
11. [Trengo integrations](https://trengo.com/integrations), Trengo, accessed 2026-10-09
12. [Trengo API](https://trengo.com/api), Trengo, accessed 2026-10-09
13. [Trengo security](https://trengo.com/security), Trengo, accessed 2026-10-09
14. [New plan and pricing](https://help.trengo.com/article/new-plan-pricing), Trengo, accessed 2026-10-09
15. [Adding a customer satisfaction survey](https://help.trengo.com/article/adding-a-customer-satisfaction-survey), Trengo, accessed 2026-10-09
16. [Flowbot](https://trengo.com/blog/flowbot), Trengo, accessed 2026-10-09
17. [Euro foreign exchange reference rates: US dollar](https://www.ecb.europa.eu/stats/policy_and_exchange_rates/euro_reference_exchange_rates/html/eurofxref-graph-usd.en.html), European Central Bank, accessed 2026-10-08