Channels12 of 18
Building19 of 19
Running it18 of 18
Trust8 of 11
Price5 of 14
Independent testing20 of 20
chatbot builder · Tidio
Tidio
Visual chatbot builder that ships inside a live chat inbox, plus the Lyro AI agent fed from your own pages.
In short
- The visual Flows builder, with 40-plus templates, is on every plan, the free one included1,2.
- Bots talk on the website widget, WhatsApp, Messenger and Instagram1,2.
- Lyro answers from your own content: FAQ upload and scraper, website scraper, Zendesk article import1,2.
- Removing the Tidio badge from the widget is a $16.67-a-month add-on on Growth1.
Tidio fits a small team that wants bots and one inbox together: the Flow builder is free to start, Lyro learns from your own pages and hands hard questions to a person1,2. The catch: the OpenAPI endpoints wait for the Plus plan, from $300 a month1,5.
Best for: Small teams that want a no-code bot, an AI agent and one inbox.
Where the points come from
Channels 12 of 18 points
| Rule | What is published | Points |
|---|---|---|
| Channels | Website chat widget, WhatsApp, Facebook Messenger, InstagramThe pricing table lists Messenger, Instagram and WhatsApp integrations on every plan, and the features page names live chat, WhatsApp, Instagram and Messenger as Lyro's channels; Telegram, voice and Slack or Teams bots are not offered1,2. | 8 / 14 |
| Chat API | YesThe developer docs publish a Widget SDK for the chat widget and its bots, webhooks and an OpenAPI for conversations; the OpenAPI itself is enabled on the Plus plan1,5. | 4 / 4 |
Building 19 of 19 points
| Rule | What is published | Points |
|---|---|---|
| No-code builder | YesThe pricing table lists a Visual Flows builder on every plan and the features page describes the drag-and-drop Flows builder for custom automations without coding skills1,2. | 6 / 6 |
| Answers from your own content | YesLyro's knowledge comes from your own content: FAQ upload, FAQ scraper, website scraper and Zendesk article import are on every plan, including free1,2. | 9 / 9 |
| Calls other systems | YesLyro Smart Actions integrate with external systems to take real-time action, and Flows can send data to third-party tools2. | 4 / 4 |
Running it 18 of 18 points
| Rule | What is published | Points |
|---|---|---|
| Handoff to a human | YesThe Lyro add-on lists human handoff, and the features page says you can track Lyro's conversations and jump in to take over whenever you want; the inbox comes with every plan1,2. | 8 / 8 |
| Built-in analytics | YesThe analytics section tracks conversations, missed conversations, first response time and time to close, plus Flows performance; basic analytics are on every plan and the advanced set from Growth1,2. | 6 / 6 |
| Remove vendor branding | YesThe pricing table lists No Tidio branding as a $16.67-a-month add-on on Growth, and custom branding on Plus1. | 4 / 4 |
Trust 8 of 11 points
| Rule | What is published | Points |
|---|---|---|
| SOC 2 Type II or ISO 27001 | YesThe security page says Tidio has successfully completed its SOC 2 examination3. | 6 / 6 |
| Open source | NoTidio is a closed hosted service; the terms reserve all rights to the Service and offer no open-source licence for the apps4. | 0 / 3 |
| Data processing agreement | YesThe terms contain an additional data processing agreement, incorporated by reference, for users in the UK, the EU and Switzerland4. | 2 / 2 |
Price 5 of 14 points
| Rule | What is published | Points |
|---|---|---|
| Free plan | YesThe free plan includes the Visual Flows builder and reaches 100 visitors a month, with no time limit; the first 50 Lyro conversations are free for the account's lifetime1. | 5 / 5 |
| Price for 1,000 conversations | Not publishedNo plan with a published price includes 1,000 conversations a month: Growth tops out at the 2,000-conversation calculator tier without a listed price, and Plus and Premium are custom1. | 0 / 9 |
Independent testing 20 of 20 points
| Rule | What is published | Points |
|---|---|---|
| G2 AI CX evaluation | 200 of 200G2, October 2026: 200 of 200 (Tidio (Lyro)). G2's entry is Tidio (Lyro), the AI agent you build with Tidio; it leads the leaderboard at 200 points.6 | 20 / 20 |
The rule behind each line: how we score chatbot builders.
Plans and prices
As the vendor lists them, before tax. Prices are in US dollars unless the plan shows euros; the points use US dollars, with euros converted at the ECB rate.
| Plan | Price as listed | Per month | Notes |
|---|---|---|---|
| FreeUp to 10 seats | Free1 | $0 | Visual Flows builder, 100 Flows visitors a month, 50 Lyro conversations (lifetime), 50 billable conversations |
| StarterUp to 10 seats | $24.17/month1 | $24.17 | 100 billable conversations; live visitors list; operating hours |
| GrowthUp to 10 seats | From $49.17/month1 | $49.17 | From 250 billable conversations; advanced analytics; automatic chat assignment |
| Lyro AI Agent (add-on)AI agent | From $32.50/month1 | $32.50 | From 50 Lyro AI conversations; human handoff; Smart Actions |
Prices are the yearly-billing figures the pricing page shows by default; the plan calculator prices anything above 2,000 billable conversations only through sales1.
Strengths
- The free plan publishes working Flows to 100 visitors a month, and every account holds 50 Lyro conversations for its lifetime1.
- Lyro draws on FAQ uploads, scraped website pages and imported Zendesk articles, and answers in dozens of languages1,2.
- A person can watch Lyro's conversations live and take one over mid-chat from the included inbox2.
- Tidio's security page names a completed SOC 2 examination, and its terms contain a data processing agreement3,4.
Limits
- No published price includes 1,000 conversations a month: quotas above 2,000 and the Plus and Premium plans are custom1.
- OpenAPI access is a Plus feature, from $300 a month, so lower plans get the Widget SDK and panel only1,5.
- Analytics on the free and Starter plans are the basic set; the advanced set starts on Growth1.
- Telegram, voice and Slack or Teams bots are not among the channels1,2.
Other chatbot builders
- 2
BotpressTeams that want a visual builder with an HTTP API and many channels69/100$750/moprice for 1,000 conversations - 3
TypebotDevelopers and small teams who want a low-cost, flexible flow builder65/100$39/moprice for 1,000 conversations - 4
Microsoft Copilot StudioOrganisations already on Microsoft 365 and Azure62/100$200/moprice for 1,000 conversations - 5
ChatlingSmall teams that want a low-priced bot with a flow builder, human handoff and a free plan to start61/100$20.83/moprice for 1,000 conversations
Tidio vs Botpress · Tidio vs Typebot · All 12 chatbot builders
Sources
- Tidio pricing, Tidio. Accessed 10 Oct 2026.
- Tidio's tools and features, Tidio. Accessed 10 Oct 2026.
- Security and data protection, Tidio. Accessed 10 Oct 2026.
- Terms of Service, Tidio. Accessed 10 Oct 2026.
- Tidio API documentation, Tidio. Accessed 10 Oct 2026.
- AI CX Agent Evaluations, General CX leaderboard, G2. Accessed 8 Oct 2026.
Website: www.tidio.com · Markdown version · We are not affiliated with Tidio.