--- title: Tidio canonical: https://saasranked.com/software/tidio-chatbot/ category: Chatbot Builders points: 82 rank: 1 of 12 facts_checked: 2026-10-10 --- # Tidio Visual chatbot builder that ships inside a live chat inbox, plus the Lyro AI agent fed from your own pages. 82 points out of 100. #1 of 12 chatbot builders. Vendor: Tidio. Website: https://www.tidio.com/ - The visual Flows builder, with 40-plus templates, is on every plan, the free one included [1][2]. - Bots talk on the website widget, WhatsApp, Messenger and Instagram [1][2]. - Lyro answers from your own content: FAQ upload and scraper, website scraper, Zendesk article import [1][2]. - Removing the Tidio badge from the widget is a $16.67-a-month add-on on Growth [1]. Verdict: Tidio fits a small team that wants bots and one inbox together: the Flow builder is free to start, Lyro learns from your own pages and hands hard questions to a person [1][2]. The catch: the OpenAPI endpoints wait for the Plus plan, from $300 a month [1][5]. Best for: Small teams that want a no-code bot, an AI agent and one inbox. ## Points | Criterion | Line | Value | Points | Note | |---|---|---|---|---| | Channels | Channels | Website chat widget, WhatsApp, Facebook Messenger, Instagram | 8/14 | The pricing table lists Messenger, Instagram and WhatsApp integrations on every plan, and the features page names live chat, WhatsApp, Instagram and Messenger as Lyro's channels; Telegram, voice and Slack or Teams bots are not offered [1][2]. | | Channels | Chat API | Yes | 4/4 | The developer docs publish a Widget SDK for the chat widget and its bots, webhooks and an OpenAPI for conversations; the OpenAPI itself is enabled on the Plus plan [1][5]. | | Building | No-code builder | Yes | 6/6 | The pricing table lists a Visual Flows builder on every plan and the features page describes the drag-and-drop Flows builder for custom automations without coding skills [1][2]. | | Building | Answers from your own content | Yes | 9/9 | Lyro's knowledge comes from your own content: FAQ upload, FAQ scraper, website scraper and Zendesk article import are on every plan, including free [1][2]. | | Building | Calls other systems | Yes | 4/4 | Lyro Smart Actions integrate with external systems to take real-time action, and Flows can send data to third-party tools [2]. | | Running it | Handoff to a human | Yes | 8/8 | The Lyro add-on lists human handoff, and the features page says you can track Lyro's conversations and jump in to take over whenever you want; the inbox comes with every plan [1][2]. | | Running it | Built-in analytics | Yes | 6/6 | The analytics section tracks conversations, missed conversations, first response time and time to close, plus Flows performance; basic analytics are on every plan and the advanced set from Growth [1][2]. | | Running it | Remove vendor branding | Yes | 4/4 | The pricing table lists No Tidio branding as a $16.67-a-month add-on on Growth, and custom branding on Plus [1]. | | Trust | SOC 2 Type II or ISO 27001 | Yes | 6/6 | The security page says Tidio has successfully completed its SOC 2 examination [3]. | | Trust | Open source | No | 0/3 | Tidio is a closed hosted service; the terms reserve all rights to the Service and offer no open-source licence for the apps [4]. | | Trust | Data processing agreement | Yes | 2/2 | The terms contain an additional data processing agreement, incorporated by reference, for users in the UK, the EU and Switzerland [4]. | | Price | Free plan | Yes | 5/5 | The free plan includes the Visual Flows builder and reaches 100 visitors a month, with no time limit; the first 50 Lyro conversations are free for the account's lifetime [1]. | | Price | Price for 1,000 conversations | Not published | 0/9 | No plan with a published price includes 1,000 conversations a month: Growth tops out at the 2,000-conversation calculator tier without a listed price, and Plus and Premium are custom [1]. | | Independent testing | G2 AI CX evaluation | 200 of 200 | 20/20 | G2, October 2026: 200 of 200 (Tidio (Lyro)). G2's entry is Tidio (Lyro), the AI agent you build with Tidio; it leads the leaderboard at 200 points. [6] | ## Plans | Plan | Price | Per month (USD) | |---|---|---| | Free | Free [1] | $0 | | Starter | $24.17/month [1] | $24.17 | | Growth | From $49.17/month [1] | $49.17 | | Lyro AI Agent (add-on) | From $32.50/month [1] | $32.50 | Prices are the yearly-billing figures the pricing page shows by default; the plan calculator prices anything above 2,000 billable conversations only through sales [1]. ## Strengths - The free plan publishes working Flows to 100 visitors a month, and every account holds 50 Lyro conversations for its lifetime [1]. - Lyro draws on FAQ uploads, scraped website pages and imported Zendesk articles, and answers in dozens of languages [1][2]. - A person can watch Lyro's conversations live and take one over mid-chat from the included inbox [2]. - Tidio's security page names a completed SOC 2 examination, and its terms contain a data processing agreement [3][4]. ## Limits - No published price includes 1,000 conversations a month: quotas above 2,000 and the Plus and Premium plans are custom [1]. - OpenAPI access is a Plus feature, from $300 a month, so lower plans get the Widget SDK and panel only [1][5]. - Analytics on the free and Starter plans are the basic set; the advanced set starts on Growth [1]. - Telegram, voice and Slack or Teams bots are not among the channels [1][2]. ## Vendor claims (not scored) - Tidio says its customers average a 75% resolution rate with Lyro [1][2]. ## Sources 1. [Tidio pricing](https://www.tidio.com/pricing/), Tidio, accessed 2026-10-10 2. [Tidio's tools and features](https://www.tidio.com/features/), Tidio, accessed 2026-10-10 3. [Security and data protection](https://www.tidio.com/security/), Tidio, accessed 2026-10-10 4. [Terms of Service](https://www.tidio.com/terms/), Tidio, accessed 2026-10-10 5. [Tidio API documentation](https://developers.tidio.com/), Tidio, accessed 2026-10-10 6. [AI CX Agent Evaluations, General CX leaderboard](https://www.g2.com/categories/ai-agents/agent-evaluations), G2, accessed 2026-10-08