call center software · Nextiva

Nextiva

Name: Nextiva
Price: 15 USD

Cloud business phone and call center system with public per-user prices from $15 a month.

58/100

#7 of 10 call center software products
Facts checked 9 Oct 2026

In short

Engage costs $25 per user a month billed yearly and lists call recording and auto-attendant call menus as included¹.
The cheaper Core plan at $15 lists call recording as an add-on¹.
The integrations page lists Salesforce, HubSpot, Zoho, Pipedrive and Zendesk³.
The pricing page lists SOC 2 and ISO 27001 certified security on every plan¹.
Progressive and predictive dialing are listed on the Professional and Premium contact center plans, which show Contact Sales and no price¹.

Nextiva suits small teams that want recording, call menus, chat, text and messaging apps under one published per-user price¹. Engage at $25 covers the basics, while queues with skills routing sit on Scale at $75^1,2. The catch: the pricing page prints no minimum team size, no uptime percentage in the terms, and dialer plans are quote-only^1,6.

Best for: Small teams that want recording, call menus and chat on a published per-user price.

Where the points come from

Price and trial9 of 22

Calling16 of 26

Channels8 of 8

Integrations and reports20 of 20

Reach and uptime0 of 12

Security5 of 12

Price and trial 9 of 22 points

Rule	What is published	Points
Cheapest plan with recording and IVR	$25/moEngage, $25 per user a month billed yearly; lists recording and call menus included. Core lists recording as an add-on¹.	9 / 12
Smallest team you can buy for	Not publishedNot published on the vendor's pricing page¹.	0 / 4
Free trial	Not publishedNot published on the vendor's pricing page, which offers a demo¹.	0 / 3
Free plan	NoPricing lists Core, Engage, Scale and contact center plans; none is free¹.	0 / 3

Calling 16 of 26 points

Rule	What is published	Points
Call recording	YesRecord phone calls is included on Engage and Scale and is an add-on on Core¹.	3 / 3
IVR menu	YesCall menus are listed on every plan; the vendor's phone system page shows an auto attendant saying press 1 for sales^1,9.	5 / 5
Call queues	YesScale lists one queue for calls¹; the call center page describes automatic call distribution²; a help page covers the queues dashboard⁵.	5 / 5
Skills-based routing	YesScale lists Skills-Based Routing¹; the call center page says routing sends calls by agent skills².	3 / 3
Power or progressive dialer	NoProgressive and predictive dialing are listed only on contact center plans that show Contact Sales and no price, so they do not count^1,2.	0 / 6
Listen, whisper and barge	Not publishedSupervisor monitoring is listed on Scale, but no page read names listen, whisper or barge^1,2.	0 / 4

Channels 8 of 8 points

Rule	What is published	Points
Messaging channels	SMS, WhatsApp, Live chat, EmailEngage lists live chat, email, 500 texts per user and messaging apps such as WhatsApp¹.	8 / 8

Integrations and reports 20 of 20 points

Rule	What is published	Points
Named CRM and help desk links	Salesforce, HubSpot, Zoho, Pipedrive, ZendeskAll five appear on the integrations page³.	10 / 10
Public API documentation	YesDeveloper documentation opens without login and covers call control and the ACD service⁴.	3 / 3
Live wallboard	YesThe Queues Dashboard shows items waiting in each queue and agent statuses in real time⁵.	4 / 4
Call transcripts	YesScale lists real-time transcription and AI transcription and summaries¹.	3 / 3

Reach and uptime 0 of 12 points

Rule	What is published	Points
Countries with phone numbers	Not publishedNot published on the vendor's local numbers page, which names no country count⁷.	0 / 6
Uptime SLA in the terms	Not publishedNot published in the terms on the vendor's legal page, which name no uptime percentage⁶.	0 / 6

Security 5 of 12 points

Rule	What is published	Points
SOC 2 Type II or ISO 27001	YesThe pricing page lists SOC 2 certified and ISO 27001 certified security on every plan¹.	5 / 5
Single sign-on (SAML)	Not publishedThe pricing page lists single sign-on but does not name SAML¹.	0 / 4
Pause recording for card payments	Not publishedNot published on the vendor's pages read; the PCI page describes a voice bot taking card details, not pausing recording⁸.	0 / 3

The rule behind each line: how we score call center software products.

Plans and prices

As the vendor lists them, before tax. Prices are in US dollars unless the plan shows euros; the points use US dollars, with euros converted at the ECB rate.

Plan	Price as listed	Per month	Notes
CoreSmall teams	$15/user/month¹	$15	Call recording is an add-on; calls, SMS, video, mobile app
EngageSmall teams	$25/user/month¹	$25	Adds recording, live chat, 500 texts per user, toll-free number
ScaleGrowing teams	$75/user/month^1,2	$75	Adds queue, skills-based routing, AI transcription
Contact center EssentialContact center teams	From $75/agent/month¹	$75	Voice and web chat; billing term not stated

Annual small-business pricing is for new customers with 1 to 100 employees on a 12-month or longer term; the page's monthly toggle shows $23 for Core and $50 for Engage, and $75 for Scale either way¹.

Strengths

Engage lists recording, call menus, live chat, email, text and messaging apps at a published price¹.
Integrations page names Salesforce, HubSpot, Zoho, Pipedrive and Zendesk³.
Public developer documentation covers call control and the ACD service⁴.
Queue dashboard shows waiting work items and agent statuses in real time⁵.
Pricing page lists SOC 2 and ISO 27001 certified security¹.

Limits

Call recording is an add-on on the $15 Core plan¹.
Queues and skills-based routing are listed on Scale at $75 per user; Engage lists a built-in call center only as an add-on^1,2.
Progressive and predictive dialing sit on contact center plans with no published price¹.
The terms on the legal page name no uptime percentage⁶.

What Nextiva says

Vendor claims. We show them, but they earn no points.

Nextiva says its service has 99.999% uptime, in the footer of its pages¹.

Other call center software products

1
CallHippoSmall teams that want a low entry price and published SAML single sign-on
81/100
$30/mocheapest plan with recording and IVR
2
CloudTalkTeams that want published security reports and wide number coverage
77/100
$32.44/mocheapest plan with recording and IVR
3
RingoverTeams of three or more that want recording and an IVR on the cheapest plan
76/100
$19/mocheapest plan with recording and IVR
4
DialpadSmall teams that want recording and an auto attendant from $15 a user
75/100
$15/mocheapest plan with recording and IVR

All 10 call center software products

Sources

Nextiva pricing, Nextiva. Accessed 9 Oct 2026.
Cloud call center software, Nextiva. Accessed 9 Oct 2026.
Nextiva integrations, Nextiva. Accessed 9 Oct 2026.
Nextiva Documentation, Nextiva. Accessed 9 Oct 2026.
Nextiva Contact Center: Queues Dashboard, Nextiva. Accessed 9 Oct 2026.
Nextiva Terms and Conditions, Nextiva. Accessed 9 Oct 2026.
Local phone numbers, Nextiva. Accessed 9 Oct 2026.
Secure Payment Agent Assist, Nextiva. Accessed 9 Oct 2026.
Business phone system, Nextiva. Accessed 9 Oct 2026.

Website: www.nextiva.com · Markdown version · We are not affiliated with Nextiva.