--- title: Nextiva canonical: https://saasranked.com/software/nextiva/ category: Call Center Software points: 58 rank: 7 of 10 facts_checked: 2026-10-09 --- # Nextiva Cloud business phone and call center system with public per-user prices from $15 a month. 58 points out of 100. #7 of 10 call center software products. Vendor: Nextiva. Website: https://www.nextiva.com/ - Engage costs $25 per user a month billed yearly and lists call recording and auto-attendant call menus as included [1]. - The cheaper Core plan at $15 lists call recording as an add-on [1]. - The integrations page lists Salesforce, HubSpot, Zoho, Pipedrive and Zendesk [3]. - The pricing page lists SOC 2 and ISO 27001 certified security on every plan [1]. - Progressive and predictive dialing are listed on the Professional and Premium contact center plans, which show Contact Sales and no price [1]. Verdict: Nextiva suits small teams that want recording, call menus, chat, text and messaging apps under one published per-user price [1]. Engage at $25 covers the basics, while queues with skills routing sit on Scale at $75 [1][2]. The catch: the pricing page prints no minimum team size, no uptime percentage in the terms, and dialer plans are quote-only [1][6]. Best for: Small teams that want recording, call menus and chat on a published per-user price. ## Points | Criterion | Line | Value | Points | Note | |---|---|---|---|---| | Price and trial | Cheapest plan with recording and IVR | $25/mo | 9/12 | Engage, $25 per user a month billed yearly; lists recording and call menus included. Core lists recording as an add-on [1]. | | Price and trial | Smallest team you can buy for | Not published | 0/4 | Not published on the vendor's pricing page [1]. | | Price and trial | Free trial | Not published | 0/3 | Not published on the vendor's pricing page, which offers a demo [1]. | | Price and trial | Free plan | No | 0/3 | Pricing lists Core, Engage, Scale and contact center plans; none is free [1]. | | Calling | Call recording | Yes | 3/3 | Record phone calls is included on Engage and Scale and is an add-on on Core [1]. | | Calling | IVR menu | Yes | 5/5 | Call menus are listed on every plan; the vendor's phone system page shows an auto attendant saying press 1 for sales [1][9]. | | Calling | Call queues | Yes | 5/5 | Scale lists one queue for calls [1]; the call center page describes automatic call distribution [2]; a help page covers the queues dashboard [5]. | | Calling | Skills-based routing | Yes | 3/3 | Scale lists Skills-Based Routing [1]; the call center page says routing sends calls by agent skills [2]. | | Calling | Power or progressive dialer | No | 0/6 | Progressive and predictive dialing are listed only on contact center plans that show Contact Sales and no price, so they do not count [1][2]. | | Calling | Listen, whisper and barge | Not published | 0/4 | Supervisor monitoring is listed on Scale, but no page read names listen, whisper or barge [1][2]. | | Channels | Messaging channels | SMS, WhatsApp, Live chat, Email | 8/8 | Engage lists live chat, email, 500 texts per user and messaging apps such as WhatsApp [1]. | | Integrations and reports | Named CRM and help desk links | Salesforce, HubSpot, Zoho, Pipedrive, Zendesk | 10/10 | All five appear on the integrations page [3]. | | Integrations and reports | Public API documentation | Yes | 3/3 | Developer documentation opens without login and covers call control and the ACD service [4]. | | Integrations and reports | Live wallboard | Yes | 4/4 | The Queues Dashboard shows items waiting in each queue and agent statuses in real time [5]. | | Integrations and reports | Call transcripts | Yes | 3/3 | Scale lists real-time transcription and AI transcription and summaries [1]. | | Reach and uptime | Countries with phone numbers | Not published | 0/6 | Not published on the vendor's local numbers page, which names no country count [7]. | | Reach and uptime | Uptime SLA in the terms | Not published | 0/6 | Not published in the terms on the vendor's legal page, which name no uptime percentage [6]. | | Security | SOC 2 Type II or ISO 27001 | Yes | 5/5 | The pricing page lists SOC 2 certified and ISO 27001 certified security on every plan [1]. | | Security | Single sign-on (SAML) | Not published | 0/4 | The pricing page lists single sign-on but does not name SAML [1]. | | Security | Pause recording for card payments | Not published | 0/3 | Not published on the vendor's pages read; the PCI page describes a voice bot taking card details, not pausing recording [8]. | ## Plans | Plan | Price | Per month (USD) | |---|---|---| | Core | $15/user/month [1] | $15 | | Engage | $25/user/month [1] | $25 | | Scale | $75/user/month [1][2] | $75 | | Contact center Essential | From $75/agent/month [1] | $75 | Annual small-business pricing is for new customers with 1 to 100 employees on a 12-month or longer term; the page's monthly toggle shows $23 for Core and $50 for Engage, and $75 for Scale either way [1]. ## Strengths - Engage lists recording, call menus, live chat, email, text and messaging apps at a published price [1]. - Integrations page names Salesforce, HubSpot, Zoho, Pipedrive and Zendesk [3]. - Public developer documentation covers call control and the ACD service [4]. - Queue dashboard shows waiting work items and agent statuses in real time [5]. - Pricing page lists SOC 2 and ISO 27001 certified security [1]. ## Limits - Call recording is an add-on on the $15 Core plan [1]. - Queues and skills-based routing are listed on Scale at $75 per user; Engage lists a built-in call center only as an add-on [1][2]. - Progressive and predictive dialing sit on contact center plans with no published price [1]. - The terms on the legal page name no uptime percentage [6]. ## Vendor claims (not scored) - Nextiva says its service has 99.999% uptime, in the footer of its pages [1]. ## Sources 1. [Nextiva pricing](https://www.nextiva.com/pricing/), Nextiva, accessed 2026-10-09 2. [Cloud call center software](https://www.nextiva.com/products/cloud-call-center), Nextiva, accessed 2026-10-09 3. [Nextiva integrations](https://www.nextiva.com/integrations/), Nextiva, accessed 2026-10-09 4. [Nextiva Documentation](https://developer.nextiva.com/nextiva/docs), Nextiva, accessed 2026-10-09 5. [Nextiva Contact Center: Queues Dashboard](https://help.nextiva.com/article/nextiva-contact-center-queues-dashboard), Nextiva, accessed 2026-10-09 6. [Nextiva Terms and Conditions](https://www.nextiva.com/legal.html), Nextiva, accessed 2026-10-09 7. [Local phone numbers](https://www.nextiva.com/solutions/local-phone-numbers), Nextiva, accessed 2026-10-09 8. [Secure Payment Agent Assist](https://www.nextiva.com/resources/learn/secure-payment-agent-assist), Nextiva, accessed 2026-10-09 9. [Business phone system](https://www.nextiva.com/products/voip-phone-system), Nextiva, accessed 2026-10-09