live chat tool · Text, Inc.

LiveChat

Name: LiveChat
Price: 19 USD

Paid-only live chat with shared replies, routing rules and agent apps for Windows, iOS and Android.

80/100

#3 of 12 live chat tools
Facts checked 9 Oct 2026

The vendor site presents the product as Text by LiveChat, and its footer names Text, Inc. as the copyright holder¹⁴.

In short

No free plan: Essential costs $19 per agent a month billed yearly, after a 14-day trial¹.
Three agents on Essential cost $57 a month billed yearly¹.
Essential keeps chat history for 60 days; Growth ($79 per agent a month, billed yearly) keeps it unlimited¹.
Agent apps exist for Windows, Mac, iOS and Android^2,7.
WhatsApp, Messenger and Instagram messages arrive in the same inbox as website chat^11,17,18.

LiveChat suits small teams that want routing, shared replies and agent apps on every system, and are fine paying per seat^1,2,3,4. Three seats on Essential cost $57 a month billed yearly¹. The catch: there is no free plan, Essential keeps history for only 60 days, and shared replies need Growth¹.

Best for: Small support teams that want routing and agent apps and can pay per seat.

Where the points come from

Price6 of 20

Chat handling17 of 21

Visitors13 of 13

Apps and channels12 of 14

Data and trust14 of 14

Connections18 of 18

Price 6 of 20 points

Rule	What is published	Points
Free plan	NoThe pricing page shows no free plan, only a 14-day trial with no card needed¹.	0 / 8
Cost for 3 agents	$57/moEssential, $19 per agent a month billed yearly, times 3 agents. AI add-ons not counted¹.	6 / 12

Chat handling 17 of 21 points

Rule	What is published	Points
Chat history kept	under_yearEssential, the cheapest plan with live chat, lists chat history of 60 days¹.	1 / 5
Shared saved replies	YesHelp article says canned responses can be shared with the whole team or a group; the pricing page lists them under Growth^1,4.	4 / 4
Routing rules	YesRouting rules send chats by page, location or domain to chosen groups; the pricing table shows them from Growth^1,3.	8 / 8
Offline message form	YesWhen all agents are away, a ticket form appears in the widget and arrives as a ticket in the app⁵.	4 / 4

Visitors 13 of 13 points

Rule	What is published	Points
Visitor location shown	YesThe Traffic section shows each visitor's country, state and city, based on IP address⁶.	3 / 3
Live visitor list	YesThe Traffic section shows current visitors on the website in real time; Essential tracks 50, Growth 400^1,6.	5 / 5
Proactive chat invitations	YesFeatures page describes proactive chat invitations for specific visitors or pages; Essential includes 3 campaigns^1,2.	5 / 5

Apps and channels 12 of 14 points

Rule	What is published	Points
Agent apps	Windows app, iOS app, Android appWindows, iOS and Android app pages are on the vendor's site; the Windows page offers a download^2,7,8.	6 / 6
Other channels in the inbox	WhatsApp, Facebook Messenger, InstagramVendor pages say WhatsApp, Messenger and Instagram messages arrive next to website chat. Forwarded email becomes tickets in a separate section^5,11,17,18.	6 / 8

Data and trust 14 of 14 points

Rule	What is published	Points
SOC 2 Type II or ISO 27001	YesThe security page says an independent auditor assessed Text's controls for SOC 2 Type 2; the Enterprise card also lists it. No firm named^1,19.	6 / 6
Data processing agreement	YesHelp article says the Data Processing Addendum is incorporated into the agreement when you subscribe, and links to the document⁹.	4 / 4
Two-factor sign-in for agents	YesThe security page says admins can require two-factor login for the team; the pricing table lists 2FA on every plan^1,19.	4 / 4

Connections 18 of 18 points

Rule	What is published	Points
Named integrations	Shopify, WordPress, WooCommerce, Wix, Zapier, SlackMarketplace pages exist for each; Slack for LiveChat appears in the app catalogue^10,12,13,15.	6 / 6
Public API or webhooks	YesChat API and webhooks are documented for Text; each plan includes API calls, 10,000 a month on Essential^1,16.	4 / 4
Remove vendor branding	YesThe comparison table lists White label for Enterprise; the Enterprise card names a white-label widget¹.	3 / 3
AI agent for chat	YesAI Agent answers from a knowledge base; Essential includes 1 AI Agent and 10 AI resolutions a month^1,2.	5 / 5

The rule behind each line: how we score live chat tools.

Plans and prices

As the vendor lists them, before tax. Prices are in US dollars unless the plan shows euros; the points use US dollars, with euros converted at the ECB rate.

Plan	Price as listed	Per month	Notes
EssentialPer agent	$19/agent/month, billed yearly¹	$19	$25 per agent billed monthly; 60-day history; 1 AI Agent
GrowthPer agent	$79/agent/month, billed yearly¹	$79	$99 per agent billed monthly; unlimited history; shared canned responses
EnterpriseLarge teams	Custom¹	Quote	White-label widget, SSO, SLAs, SOC 2 Type 2 listed

Prices are per agent. Billing monthly costs $25 on Essential and $99 on Growth¹.

Strengths

Agent apps for Windows, iOS and Android, plus Mac^2,7.
Visitors list in real time, with each visitor's country, state and city⁶.
A ticket form appears in the widget when all agents are away⁵.
Routing rules send chats from chosen pages or domains to chosen agent groups³.
Integrations listed for Shopify, WordPress, WooCommerce, Wix, Zapier and Slack^10,12,13,15.

Limits

No free plan, only a 14-day trial¹.
Essential keeps chat history for 60 days only¹.
Shared canned responses and routing rules are not on Essential¹.
The pricing comparison table lists White label only for Enterprise¹.

Other live chat tools

1
TidioSmall shops that want a free start and many agent seats
88/100
$24.17/mocost for 3 agents
2
Zoho SalesIQSmall teams that want to see who is on the site and chat with them
85/100
$21/mocost for 3 agents
4
CrispSmall teams that want flat workspace pricing and a shared inbox
78/100
$45/mocost for 3 agents
5
JivoChatSmall teams that want paid plans with unlimited chat history and many connected channels
78/100
$84/mocost for 3 agents

LiveChat vs Tidio · LiveChat vs Zoho SalesIQ · All 12 live chat tools

Sources

LiveChat pricing, LiveChat. Accessed 9 Oct 2026.
LiveChat features, LiveChat. Accessed 9 Oct 2026.
Routing rules: route chats to selected teams, LiveChat. Accessed 9 Oct 2026.
How to set canned responses in LiveChat, LiveChat. Accessed 9 Oct 2026.
Tickets in LiveChat, LiveChat. Accessed 9 Oct 2026.
Engage: Traffic section overview, LiveChat. Accessed 9 Oct 2026.
LiveChat application for Windows, LiveChat. Accessed 9 Oct 2026.
Get started: web, desktop and mobile applications, LiveChat. Accessed 9 Oct 2026.
Prepare your chat for GDPR, LiveChat. Accessed 9 Oct 2026.
LiveChat marketplace, LiveChat. Accessed 9 Oct 2026.
Instagram integration, LiveChat. Accessed 9 Oct 2026.
Zapier | LiveChat Integrations, LiveChat. Accessed 9 Oct 2026.
Live Chat for Wix Websites, LiveChat. Accessed 9 Oct 2026.
Live Chat Software with AI by Text, LiveChat. Accessed 9 Oct 2026.
LiveChat marketplace apps (Slack search), LiveChat. Accessed 9 Oct 2026.
Chat API and webhooks, LiveChat. Accessed 9 Oct 2026.
WhatsApp Business for LiveChat, LiveChat. Accessed 9 Oct 2026.
Facebook Messenger for LiveChat, LiveChat. Accessed 9 Oct 2026.
LiveChat security, LiveChat. Accessed 9 Oct 2026.

Website: www.livechat.com · Markdown version · We are not affiliated with Text, Inc..