live chat tool · Jivo

JivoChat

Per-agent website live chat with a free plan, paid plans from $28 an agent and WhatsApp, Instagram and Facebook in the inbox.

78/100

#5 of 12 live chat tools
Facts checked 9 Oct 2026

In short

The free plan includes website chat and offline forms, but keeps chat history for 2 months¹.
Basic costs $28 per agent a month billed yearly, so 3 agents cost $84 a month¹.
Paid plans keep chat history with no limit¹.
Chat routing is listed only for Enterprise, at $56 per agent a month billed yearly^1,11.
The AI Agent is an add-on at $69 per agent a month billed yearly¹.

JivoChat suits small teams that value unlimited chat history, a published DPA process and two-factor sign-in^1,5,9. Basic works out at $84 a month for 3 agents. The catch: routing needs Enterprise, no iPhone app is listed, and no SOC 2 or ISO 27001 is named^1,2,3,11.

Best for: Small teams that want paid plans with unlimited chat history and many connected channels.

Where the points come from

Price11 of 20

Chat handling17 of 21

Visitors13 of 13

Apps and channels12 of 14

Data and trust8 of 14

Connections17 of 18

Price 11 of 20 points

Rule	What is published	Points
Free plan	YesFree plan includes website chat and offline forms; the page gives no time limit and lists 2 or 5 agents¹.	8 / 8
Cost for 3 agents	$84/moBasic at $28 per agent a month billed annually, times 3 agents; add-ons not counted¹.	3 / 12

Chat handling 17 of 21 points

Rule	What is published	Points
Chat history kept	under_yearCheapest plan with chat is Free, which stores chat history for 2 months; paid plans list unlimited¹.	1 / 5
Shared saved replies	YesQuick phrases are shared by all operators in the same account⁷.	4 / 4
Routing rules	YesChat routing offers least-busy and all-operator rules; the article says it is on Enterprise¹¹.	8 / 8
Offline message form	YesVisitors can send messages when no agents are online; they arrive in the app Inbox¹³. Pricing lists an Offline Contact Form on all plans¹.	4 / 4

Visitors 13 of 13 points

Rule	What is published	Points
Visitor location shown	YesThe Website visitors list shows each visitor's city, time on site and current page⁸.	3 / 3
Live visitor list	YesReal-time visitor monitoring with the option to start a chat, on Basic and above¹.	5 / 5
Proactive chat invitations	YesBasic and above start targeted chats with smart triggers¹.	5 / 5

Apps and channels 12 of 14 points

Rule	What is published	Points
Agent apps	Windows app, Android appApps page lists a Windows download and a Google Play app; iPhone users add a web app instead³.	4 / 6
Other channels in the inbox	Email, WhatsApp, Facebook Messenger, InstagramPricing lists WhatsApp, Instagram, Facebook and email integration¹; email arrives in the agent app¹⁰.	8 / 8

Data and trust 8 of 14 points

Rule	What is published	Points
SOC 2 Type II or ISO 27001	Not publishedNot published on the vendor's security page, which names no SOC 2 or ISO 27001².	0 / 6
Data processing agreement	YesCustomers sign a JivoChat Data Processing Agreement; a copy is requested by email⁹.	4 / 4
Two-factor sign-in for agents	YesUsers enable two-factor sign-in in their profile with an authenticator app⁵.	4 / 4

Connections 17 of 18 points

Rule	What is published	Points
Named integrations	Shopify, WordPress, WooCommerce, Wix, ZapierIntegrations page lists all five; Slack is not listed⁴.	5 / 6
Public API or webhooks	YesPricing lists a JavaScript API and Webhooks on Basic and above, and a Chat API on Enterprise¹.	4 / 4
Remove vendor branding	YesThe 'Hide JivoChat Trademark' setting removes the logo; it is available on paid plans only⁶.	3 / 3
AI agent for chat	YesAI Agent add-on is priced at $69 per agent a month billed yearly; the product page offers a free trial^1,12.	5 / 5

The rule behind each line: how we score live chat tools.

Plans and prices

As the vendor lists them, before tax. Prices are in US dollars unless the plan shows euros; the points use US dollars, with euros converted at the ECB rate.

Plan	Price as listed	Per month	Notes
FreeUp to 2 agents	Free¹	$0	Chat, offline forms, 2-month history; the page also says 5 agents
BasicPer agent	$28/agent/month, billed yearly¹	$28	Proactive invitations, visitor monitoring, unlimited history
ProfessionalPer agent	$42/agent/month, billed yearly¹	$42	Adds WhatsApp integration, chatbots, chat rescue
EnterprisePer agent	$56/agent/month, billed yearly¹	$56	Adds chat routing, Chat API, mobile SDK

Prices are per agent per month if billed annually; the calculator offers 1-month, 3-month and 1-year terms with discounts up to 30%¹. VAT is added at checkout¹.

Strengths

Paid plans store chat history with no time limit¹.
Agents can turn on two-factor sign-in with an authenticator app⁵.
Customers can sign a Data Processing Agreement by requesting a copy⁹.
Integrations are listed for Shopify, WordPress, WooCommerce, Wix and Zapier⁴.

Limits

Three agents on Basic cost $84 a month billed yearly¹.
The free plan keeps chat history for only 2 months¹.
No iPhone app is listed; iPhone users add a web app³.
Chat routing is on Enterprise only, and the AI Agent costs $69 per agent extra^1,11.
The security page names no SOC 2 or ISO 27001 certification².

What Jivo says

Vendor claims. We show them, but they earn no points.

JivoChat says its AI Agent can resolve up to 80% of conversations automatically¹.

Other live chat tools

1
TidioSmall shops that want a free start and many agent seats
88/100
$24.17/mocost for 3 agents
2
Zoho SalesIQSmall teams that want to see who is on the site and chat with them
85/100
$21/mocost for 3 agents
3
LiveChatSmall support teams that want routing and agent apps and can pay per seat
80/100
$57/mocost for 3 agents
4
CrispSmall teams that want flat workspace pricing and a shared inbox
78/100
$45/mocost for 3 agents

All 12 live chat tools

Sources

JivoChat pricing, JivoChat. Accessed 9 Oct 2026.
JivoChat security, JivoChat. Accessed 9 Oct 2026.
JivoChat apps, JivoChat. Accessed 9 Oct 2026.
JivoChat integrations, JivoChat. Accessed 9 Oct 2026.
Two-Factor Authentication, JivoChat Help. Accessed 9 Oct 2026.
How to disable the JivoChat logo on the widget button, JivoChat Help. Accessed 9 Oct 2026.
How to add quick phrases to JivoChat, JivoChat Help. Accessed 9 Oct 2026.
How to use the Website visitors list, JivoChat Help. Accessed 9 Oct 2026.
How to enable and configure JivoChat for the GDPR policy, JivoChat Help. Accessed 9 Oct 2026.
How to integrate your team's email address with JivoChat, JivoChat Help. Accessed 9 Oct 2026.
How to enable chat routing, JivoChat Help. Accessed 9 Oct 2026.
JivoChat AI agent, JivoChat. Accessed 9 Oct 2026.
How to set up the offline form, JivoChat Help. Accessed 9 Oct 2026.

Website: www.jivochat.com · Markdown version · We are not affiliated with Jivo.