---
title: JivoChat
canonical: https://saasranked.com/software/jivochat/
category: Live Chat Software
points: 78
rank: 5 of 12
facts_checked: 2026-10-09
---

# JivoChat

Per-agent website live chat with a free plan, paid plans from $28 an agent and WhatsApp, Instagram and Facebook in the inbox.

78 points out of 100. #5 of 12 live chat tools. Vendor: Jivo. Website: https://www.jivochat.com/

- The free plan includes website chat and offline forms, but keeps chat history for 2 months [1].
- Basic costs $28 per agent a month billed yearly, so 3 agents cost $84 a month [1].
- Paid plans keep chat history with no limit [1].
- Chat routing is listed only for Enterprise, at $56 per agent a month billed yearly [1][11].
- The AI Agent is an add-on at $69 per agent a month billed yearly [1].

Verdict: JivoChat suits small teams that value unlimited chat history, a published DPA process and two-factor sign-in [1][5][9]. Basic works out at $84 a month for 3 agents. The catch: routing needs Enterprise, no iPhone app is listed, and no SOC 2 or ISO 27001 is named [1][2][3][11]. Best for: Small teams that want paid plans with unlimited chat history and many connected channels.

## Points

| Criterion | Line | Value | Points | Note |
|---|---|---|---|---|
| Price | Free plan | Yes | 8/8 | Free plan includes website chat and offline forms; the page gives no time limit and lists 2 or 5 agents [1]. |
| Price | Cost for 3 agents | $84/mo | 3/12 | Basic at $28 per agent a month billed annually, times 3 agents; add-ons not counted [1]. |
| Chat handling | Chat history kept | under_year | 1/5 | Cheapest plan with chat is Free, which stores chat history for 2 months; paid plans list unlimited [1]. |
| Chat handling | Shared saved replies | Yes | 4/4 | Quick phrases are shared by all operators in the same account [7]. |
| Chat handling | Routing rules | Yes | 8/8 | Chat routing offers least-busy and all-operator rules; the article says it is on Enterprise [11]. |
| Chat handling | Offline message form | Yes | 4/4 | Visitors can send messages when no agents are online; they arrive in the app Inbox [13]. Pricing lists an Offline Contact Form on all plans [1]. |
| Visitors | Visitor location shown | Yes | 3/3 | The Website visitors list shows each visitor's city, time on site and current page [8]. |
| Visitors | Live visitor list | Yes | 5/5 | Real-time visitor monitoring with the option to start a chat, on Basic and above [1]. |
| Visitors | Proactive chat invitations | Yes | 5/5 | Basic and above start targeted chats with smart triggers [1]. |
| Apps and channels | Agent apps | Windows app, Android app | 4/6 | Apps page lists a Windows download and a Google Play app; iPhone users add a web app instead [3]. |
| Apps and channels | Other channels in the inbox | Email, WhatsApp, Facebook Messenger, Instagram | 8/8 | Pricing lists WhatsApp, Instagram, Facebook and email integration [1]; email arrives in the agent app [10]. |
| Data and trust | SOC 2 Type II or ISO 27001 | Not published | 0/6 | Not published on the vendor's security page, which names no SOC 2 or ISO 27001 [2]. |
| Data and trust | Data processing agreement | Yes | 4/4 | Customers sign a JivoChat Data Processing Agreement; a copy is requested by email [9]. |
| Data and trust | Two-factor sign-in for agents | Yes | 4/4 | Users enable two-factor sign-in in their profile with an authenticator app [5]. |
| Connections | Named integrations | Shopify, WordPress, WooCommerce, Wix, Zapier | 5/6 | Integrations page lists all five; Slack is not listed [4]. |
| Connections | Public API or webhooks | Yes | 4/4 | Pricing lists a JavaScript API and Webhooks on Basic and above, and a Chat API on Enterprise [1]. |
| Connections | Remove vendor branding | Yes | 3/3 | The 'Hide JivoChat Trademark' setting removes the logo; it is available on paid plans only [6]. |
| Connections | AI agent for chat | Yes | 5/5 | AI Agent add-on is priced at $69 per agent a month billed yearly; the product page offers a free trial [1][12]. |

## Plans

| Plan | Price | Per month (USD) |
|---|---|---|
| Free | Free [1] | $0 |
| Basic | $28/agent/month, billed yearly [1] | $28 |
| Professional | $42/agent/month, billed yearly [1] | $42 |
| Enterprise | $56/agent/month, billed yearly [1] | $56 |

Prices are per agent per month if billed annually; the calculator offers 1-month, 3-month and 1-year terms with discounts up to 30% [1]. VAT is added at checkout [1].

## Strengths

- Paid plans store chat history with no time limit [1].
- Agents can turn on two-factor sign-in with an authenticator app [5].
- Customers can sign a Data Processing Agreement by requesting a copy [9].
- Integrations are listed for Shopify, WordPress, WooCommerce, Wix and Zapier [4].

## Limits

- Three agents on Basic cost $84 a month billed yearly [1].
- The free plan keeps chat history for only 2 months [1].
- No iPhone app is listed; iPhone users add a web app [3].
- Chat routing is on Enterprise only, and the AI Agent costs $69 per agent extra [1][11].
- The security page names no SOC 2 or ISO 27001 certification [2].

## Vendor claims (not scored)

- JivoChat says its AI Agent can resolve up to 80% of conversations automatically [1].

## Sources

1. [JivoChat pricing](https://www.jivochat.com/pricing/), JivoChat, accessed 2026-10-09
2. [JivoChat security](https://www.jivochat.com/security/), JivoChat, accessed 2026-10-09
3. [JivoChat apps](https://www.jivochat.com/apps/), JivoChat, accessed 2026-10-09
4. [JivoChat integrations](https://www.jivochat.com/integrations/), JivoChat, accessed 2026-10-09
5. [Two-Factor Authentication](https://www.jivochat.com/help/users/two-factor-authentication.html), JivoChat Help, accessed 2026-10-09
6. [How to disable the JivoChat logo on the widget button](https://www.jivochat.com/help/customization/hide-logo.html), JivoChat Help, accessed 2026-10-09
7. [How to add quick phrases to JivoChat](https://www.jivochat.com/help/agentapp/quick-phrases.html), JivoChat Help, accessed 2026-10-09
8. [How to use the Website visitors list](https://www.jivochat.com/help/agentapp/visitors-monitor.html), JivoChat Help, accessed 2026-10-09
9. [How to enable and configure JivoChat for the GDPR policy](https://www.jivochat.com/help/functions/enable-gdpr.html), JivoChat Help, accessed 2026-10-09
10. [How to integrate your team's email address with JivoChat](https://www.jivochat.com/help/integrations/e-mail-channel.html), JivoChat Help, accessed 2026-10-09
11. [How to enable chat routing](https://www.jivochat.com/help/functions/chat-routing.html), JivoChat Help, accessed 2026-10-09
12. [JivoChat AI agent](https://www.jivochat.com/ai-agent/), JivoChat, accessed 2026-10-09
13. [How to set up the offline form](https://www.jivochat.com/help/settings/offline-form.html), JivoChat Help, accessed 2026-10-09