--- title: LiveChat canonical: https://saasranked.com/software/livechat/ category: Live Chat Software points: 80 rank: 3 of 12 facts_checked: 2026-10-09 --- # LiveChat Paid-only live chat with shared replies, routing rules and agent apps for Windows, iOS and Android. 80 points out of 100. #3 of 12 live chat tools. Vendor: Text, Inc.. Website: https://www.livechat.com/ - No free plan: Essential costs $19 per agent a month billed yearly, after a 14-day trial [1]. - Three agents on Essential cost $57 a month billed yearly [1]. - Essential keeps chat history for 60 days; Growth ($79 per agent a month, billed yearly) keeps it unlimited [1]. - Agent apps exist for Windows, Mac, iOS and Android [2][7]. - WhatsApp, Messenger and Instagram messages arrive in the same inbox as website chat [11][17][18]. Verdict: LiveChat suits small teams that want routing, shared replies and agent apps on every system, and are fine paying per seat [1][2][3][4]. Three seats on Essential cost $57 a month billed yearly [1]. The catch: there is no free plan, Essential keeps history for only 60 days, and shared replies need Growth [1]. Best for: Small support teams that want routing and agent apps and can pay per seat. Status: The vendor site presents the product as Text by LiveChat, and its footer names Text, Inc. as the copyright holder [14]. ## Points | Criterion | Line | Value | Points | Note | |---|---|---|---|---| | Price | Free plan | No | 0/8 | The pricing page shows no free plan, only a 14-day trial with no card needed [1]. | | Price | Cost for 3 agents | $57/mo | 6/12 | Essential, $19 per agent a month billed yearly, times 3 agents. AI add-ons not counted [1]. | | Chat handling | Chat history kept | under_year | 1/5 | Essential, the cheapest plan with live chat, lists chat history of 60 days [1]. | | Chat handling | Shared saved replies | Yes | 4/4 | Help article says canned responses can be shared with the whole team or a group; the pricing page lists them under Growth [1][4]. | | Chat handling | Routing rules | Yes | 8/8 | Routing rules send chats by page, location or domain to chosen groups; the pricing table shows them from Growth [1][3]. | | Chat handling | Offline message form | Yes | 4/4 | When all agents are away, a ticket form appears in the widget and arrives as a ticket in the app [5]. | | Visitors | Visitor location shown | Yes | 3/3 | The Traffic section shows each visitor's country, state and city, based on IP address [6]. | | Visitors | Live visitor list | Yes | 5/5 | The Traffic section shows current visitors on the website in real time; Essential tracks 50, Growth 400 [1][6]. | | Visitors | Proactive chat invitations | Yes | 5/5 | Features page describes proactive chat invitations for specific visitors or pages; Essential includes 3 campaigns [1][2]. | | Apps and channels | Agent apps | Windows app, iOS app, Android app | 6/6 | Windows, iOS and Android app pages are on the vendor's site; the Windows page offers a download [2][7][8]. | | Apps and channels | Other channels in the inbox | WhatsApp, Facebook Messenger, Instagram | 6/8 | Vendor pages say WhatsApp, Messenger and Instagram messages arrive next to website chat. Forwarded email becomes tickets in a separate section [5][11][17][18]. | | Data and trust | SOC 2 Type II or ISO 27001 | Yes | 6/6 | The security page says an independent auditor assessed Text's controls for SOC 2 Type 2; the Enterprise card also lists it. No firm named [1][19]. | | Data and trust | Data processing agreement | Yes | 4/4 | Help article says the Data Processing Addendum is incorporated into the agreement when you subscribe, and links to the document [9]. | | Data and trust | Two-factor sign-in for agents | Yes | 4/4 | The security page says admins can require two-factor login for the team; the pricing table lists 2FA on every plan [1][19]. | | Connections | Named integrations | Shopify, WordPress, WooCommerce, Wix, Zapier, Slack | 6/6 | Marketplace pages exist for each; Slack for LiveChat appears in the app catalogue [10][12][13][15]. | | Connections | Public API or webhooks | Yes | 4/4 | Chat API and webhooks are documented for Text; each plan includes API calls, 10,000 a month on Essential [1][16]. | | Connections | Remove vendor branding | Yes | 3/3 | The comparison table lists White label for Enterprise; the Enterprise card names a white-label widget [1]. | | Connections | AI agent for chat | Yes | 5/5 | AI Agent answers from a knowledge base; Essential includes 1 AI Agent and 10 AI resolutions a month [1][2]. | ## Plans | Plan | Price | Per month (USD) | |---|---|---| | Essential | $19/agent/month, billed yearly [1] | $19 | | Growth | $79/agent/month, billed yearly [1] | $79 | | Enterprise | Custom [1] | - | Prices are per agent. Billing monthly costs $25 on Essential and $99 on Growth [1]. ## Strengths - Agent apps for Windows, iOS and Android, plus Mac [2][7]. - Visitors list in real time, with each visitor's country, state and city [6]. - A ticket form appears in the widget when all agents are away [5]. - Routing rules send chats from chosen pages or domains to chosen agent groups [3]. - Integrations listed for Shopify, WordPress, WooCommerce, Wix, Zapier and Slack [10][12][13][15]. ## Limits - No free plan, only a 14-day trial [1]. - Essential keeps chat history for 60 days only [1]. - Shared canned responses and routing rules are not on Essential [1]. - The pricing comparison table lists White label only for Enterprise [1]. ## Sources 1. [LiveChat pricing](https://www.livechat.com/pricing/), LiveChat, accessed 2026-10-09 2. [LiveChat features](https://www.livechat.com/features/), LiveChat, accessed 2026-10-09 3. [Routing rules: route chats to selected teams](https://www.livechat.com/help/setting-up-routing-rules/), LiveChat, accessed 2026-10-09 4. [How to set canned responses in LiveChat](https://www.livechat.com/help/set-canned-responses/), LiveChat, accessed 2026-10-09 5. [Tickets in LiveChat](https://www.livechat.com/help/support-tickets-in-livechat/), LiveChat, accessed 2026-10-09 6. [Engage: Traffic section overview](https://www.livechat.com/help/traffic/), LiveChat, accessed 2026-10-09 7. [LiveChat application for Windows](https://www.livechat.com/app/livechat-for-windows/), LiveChat, accessed 2026-10-09 8. [Get started: web, desktop and mobile applications](https://www.livechat.com/help/get-started/), LiveChat, accessed 2026-10-09 9. [Prepare your chat for GDPR](https://www.livechat.com/help/prepare-chat-gdpr/), LiveChat, accessed 2026-10-09 10. [LiveChat marketplace](https://www.livechat.com/marketplace/), LiveChat, accessed 2026-10-09 11. [Instagram integration](https://www.livechat.com/marketplace/apps/instagram/), LiveChat, accessed 2026-10-09 12. [Zapier | LiveChat Integrations](https://www.livechat.com/marketplace/apps/zapier/), LiveChat, accessed 2026-10-09 13. [Live Chat for Wix Websites](https://www.livechat.com/marketplace/apps/wix/), LiveChat, accessed 2026-10-09 14. [Live Chat Software with AI by Text](https://www.livechat.com/), LiveChat, accessed 2026-10-09 15. [LiveChat marketplace apps (Slack search)](https://www.livechat.com/marketplace/apps/?search=slack), LiveChat, accessed 2026-10-09 16. [Chat API and webhooks](https://www.livechat.com/features/chat-api/), LiveChat, accessed 2026-10-09 17. [WhatsApp Business for LiveChat](https://www.livechat.com/marketplace/apps/whatsapp-business/), LiveChat, accessed 2026-10-09 18. [Facebook Messenger for LiveChat](https://www.livechat.com/marketplace/apps/facebook-messenger/), LiveChat, accessed 2026-10-09 19. [LiveChat security](https://www.livechat.com/features/security/), LiveChat, accessed 2026-10-09