Tidio vs LiveChat
Two of the top three live chat tools, compared rule by rule on published facts.
In short
- Tidio has 88 points and LiveChat 80, 8 apart on our live chat software rules.
- Tidio earns more on price and apps and channels; LiveChat earns more on chat handling and visitors.
- Cost for 3 agents: Tidio $24.17/mo, LiveChat $57/mo.
- Only Tidio meets: free plan.
- Only LiveChat meets: chat history kept, shared saved replies and visitor location shown.
LiveChat80/100 #3 of 12
Best for: Small support teams that want routing and agent apps and can pay per seat.
Points by group
| Group | Tidio | LiveChat |
|---|---|---|
| Price of 20 | 20 | 6 |
| Chat handling of 21 | 12 | 17 |
| Visitors of 13 | 10 | 13 |
| Apps and channels of 14 | 14 | 12 |
| Data and trust of 14 | 14 | 14 |
| Connections of 18 | 18 | 18 |
| Total | 88 | 80 |
Rule by rule
What each vendor publishes, and the points it earns. Sources are on each product page.
| Rule (points) | Tidio | LiveChat |
|---|---|---|
| Free plan (8) | Yes 8 | No 0 |
| Cost for 3 agents (12) | $24.17/mo 12 | $57/mo 6 |
| Chat history kept (5) | Not published 0 | under_year 1 |
| Shared saved replies (4) | Not published 0 | Yes 4 |
| Routing rules (8) | Yes 8 | Yes 8 |
| Offline message form (4) | Yes 4 | Yes 4 |
| Visitor location shown (3) | Not published 0 | Yes 3 |
| Live visitor list (5) | Yes 5 | Yes 5 |
| Proactive chat invitations (5) | Yes 5 | Yes 5 |
| Agent apps (6) | Windows app, iOS app, Android app 6 | Windows app, iOS app, Android app 6 |
| Other channels in the inbox (8) | Email, WhatsApp, Facebook Messenger, Instagram 8 | WhatsApp, Facebook Messenger, Instagram 6 |
| SOC 2 Type II or ISO 27001 (6) | Yes 6 | Yes 6 |
| Data processing agreement (4) | Yes 4 | Yes 4 |
| Two-factor sign-in for agents (4) | Yes 4 | Yes 4 |
| Named integrations (6) | Shopify, WordPress, WooCommerce, Wix, Zapier, Slack 6 | Shopify, WordPress, WooCommerce, Wix, Zapier, Slack 6 |
| Public API or webhooks (4) | Yes 4 | Yes 4 |
| Remove vendor branding (3) | Yes 3 | Yes 3 |
| AI agent for chat (5) | Yes 5 | Yes 5 |
Tidio
Tidio suits small teams that want live chat on a free plan, many seats at a flat price and several messaging channels in one inbox. Three agents on Starter cost $24.17 a month. The catch: automatic chat assignment starts on Growth, and its pages do not state how long chats are kept.
LiveChat
LiveChat suits small teams that want routing, shared replies and agent apps on every system, and are fine paying per seat. Three seats on Essential cost $57 a month billed yearly. The catch: there is no free plan, Essential keeps history for only 60 days, and shared replies need Growth.
Both products are scored by the same rules: how we score live chat tools.