Price and fees8 of 26
Team inbox17 of 20
Automation and broadcasts22 of 22
Channels and integrations15 of 22
Security and trust7 of 10
WhatsApp customer service platform · Gallabox
Gallabox
Shared WhatsApp inbox with a drag-and-drop bot builder and AI agents, sold from $112 a month for 3 users.
In short
- Basic costs $112 a month billed yearly ($150 billed quarterly) and is capped at 3 users1.
- Essential, at $248 a month billed yearly, covers 6 users, adds WhatsApp AI agents and costs $18 per extra user1.
- Meta's WhatsApp conversation fees are billed on your invoice "with our markup"1.
- Gallabox holds a SOC 2 Type II attestation for the period January 2025 to January 20263.
- There is no free plan, but the pricing page mentions a 7-day trial1.
Gallabox suits small teams that want a WhatsApp inbox with automatic round-robin assignment, a drag-and-drop bot builder and AI agents1,5,8. Basic is a hard cap of 3 users, so growing teams move to Essential at $248 a month billed yearly1. The catch: Meta fees carry a Gallabox markup, and it lists only WhatsApp and Instagram as inbox channels1,6.
Best for: Small teams that want a WhatsApp inbox with round-robin routing and bots.
Where the points come from
Price and fees 8 of 26 points
| Rule | What is published | Points |
|---|---|---|
| Cheapest plan for 3 agents | $112/moBasic, 3 users, 1 WhatsApp number included, $112 a month billed yearly1. | 6 / 12 |
| Price of one more agent | Not publishedNot published: Basic is a hard cap of 3 users and extra users need an upgrade1. | 0 / 3 |
| Free plan with WhatsApp | NoThe plan table lists Basic, Essential, Advanced and Enterprise, none free1. | 0 / 3 |
| Free trial of 7 days or more | YesThe pricing page FAQ refers to a 7-day trial1. | 2 / 2 |
| Meta message fees | markupPricing page: Meta's fees are reflected on the invoice "with our markup"; it also publishes a rate card1,2. | 0 / 6 |
Team inbox 17 of 20 points
| Rule | What is published | Points |
|---|---|---|
| Automatic chat assignment | YesEach team assigns new conversations by round-robin by default5; the pricing page lists it within teams on Essential and up1. | 6 / 6 |
| Internal notes | YesThe App Store listing names internal notes among team features11. | 3 / 3 |
| Satisfaction survey on WhatsApp | Not publishedNot found on the vendor's pricing, home or inbox docs pages1,12. | 0 / 3 |
| Agent and response-time reports | YesThe conversation dashboard shows average first response time and top agents by conversations14. | 5 / 5 |
| Agent mobile app | YesThe home page links iOS and Android apps; the App Store listing says several agents answer from one number11,12. | 3 / 3 |
Automation and broadcasts 22 of 22 points
| Rule | What is published | Points |
|---|---|---|
| No-code chatbot builder | YesDrag-and-drop Bot Flow Builder for WhatsApp flows, 5 active flows on Basic1,8. | 8 / 8 |
| AI agent from your help content | YesWhatsApp AI agents start on Essential; the agent answers from uploaded files such as PDFs and FAQs1,9. | 7 / 7 |
| Template broadcasts | YesBroadcasts must use approved templates and go to saved segments or an uploaded Excel file; all plans, capped monthly10. | 7 / 7 |
Channels and integrations 15 of 22 points
| Rule | What is published | Points |
|---|---|---|
| Keeps the WhatsApp Business app | YesUse the WhatsApp Business app and Gallabox on one number; all plans, but support must enable it4. | 4 / 4 |
| Other channels | InstagramWhatsApp and Instagram arrive in the shared inbox; web chat reaches it only after a handoff6. | 1 / 6 |
| Named integrations | Shopify, HubSpot, ZapierDocs index lists Shopify, HubSpot and Zapier integrations; Salesforce appears only as a home page logo12,13. | 6 / 8 |
| Public API and webhooks | YesDocs list API keys, an API reference and webhooks; webhooks need Essential or Advanced7,13. | 4 / 4 |
Security and trust 7 of 10 points
The rule behind each line: how we score WhatsApp customer service platforms.
Plans and prices
As the vendor lists them, before tax. Prices are in US dollars unless the plan shows euros; the points use US dollars, with euros converted at the ECB rate.
| Plan | Price as listed | Per month | Notes |
|---|---|---|---|
| Basic3 users (hard cap) | $112/month, billed yearly ($150 billed quarterly)1 | $112 | 1 WhatsApp number, 5 bot flows, 10K broadcast contacts a month |
| Essential6 users, $18 per extra user | $248/month, billed yearly ($331 billed quarterly)1 | $248 | Adds WhatsApp AI agents, webhooks, team management and round-robin within teams |
| Advanced10 users, $24 per extra user | $474/month, billed yearly ($632 billed quarterly)1 | $474 | Adds AI voice, lead pipeline management and website knowledge sources |
| EnterpriseCustom | Custom1 | Quote | SSO/SAML, custom fine-tuning |
The pricing page offers quarterly and yearly billing only, with no monthly option. Meta's per-message fees are billed on top, with a markup1.
Strengths
- Each team assigns new conversations by round-robin by default5; the pricing page lists round-robin within teams from Essential1.
- Names a SOC 2 Type II attestation covering security, availability and confidentiality3.
- Broadcasts with approved templates are included on every plan, with monthly contact caps10.
- The same number can be used in the WhatsApp Business app through coexistence, on all plans4.
- Documents webhooks and an API reference, plus Shopify, HubSpot and Zapier integrations7,13.
Limits
Other WhatsApp customer service platforms
- 1
respond.ioTeams that want workflows and AI agents on top of a WhatsApp inbox85/100$79/mocheapest plan for 3 agents - 2
SleekFlowTeams that want broadcasts, a no-code flow builder and an AI agent in one tool83/100$64/mocheapest plan for 3 agents - 3
SuperchatEuropean teams that want a free start and Meta fees at cost81/100$99.56/mocheapest plan for 3 agents - 4
InteraktSmall teams that want unlimited agents on a WhatsApp inbox79/100$19.92/mocheapest plan for 3 agents
Sources
- Gallabox pricing, Gallabox. Accessed 9 Oct 2026.
- WhatsApp Rate Card, Gallabox docs. Accessed 9 Oct 2026.
- Compliance, Gallabox docs. Accessed 9 Oct 2026.
- WhatsApp Coexistence, Gallabox docs. Accessed 9 Oct 2026.
- Users, Teams and Roles, Gallabox docs. Accessed 9 Oct 2026.
- Channels, Gallabox docs. Accessed 9 Oct 2026.
- Webhooks, Gallabox docs. Accessed 9 Oct 2026.
- Flow Builder, Gallabox docs. Accessed 9 Oct 2026.
- Knowledge Base, Gallabox docs. Accessed 9 Oct 2026.
- Broadcasts, Gallabox docs. Accessed 9 Oct 2026.
- Gallabox on the App Store, Apple App Store. Accessed 9 Oct 2026.
- Gallabox home, Gallabox. Accessed 9 Oct 2026.
- Gallabox documentation index, Gallabox docs. Accessed 9 Oct 2026.
- Conversation Analytics, Gallabox docs. Accessed 9 Oct 2026.
Website: www.gallabox.com · Markdown version · We are not affiliated with Gallabox.