---
title: Gallabox
canonical: https://saasranked.com/software/gallabox/
category: WhatsApp Customer Service Software
points: 69
rank: 8 of 11
facts_checked: 2026-10-09
---

# Gallabox

Shared WhatsApp inbox with a drag-and-drop bot builder and AI agents, sold from $112 a month for 3 users.

69 points out of 100. #8 of 11 WhatsApp customer service platforms. Vendor: Gallabox. Website: https://www.gallabox.com/

- Basic costs $112 a month billed yearly ($150 billed quarterly) and is capped at 3 users [1].
- Essential, at $248 a month billed yearly, covers 6 users, adds WhatsApp AI agents and costs $18 per extra user [1].
- Meta's WhatsApp conversation fees are billed on your invoice "with our markup" [1].
- Gallabox holds a SOC 2 Type II attestation for the period January 2025 to January 2026 [3].
- There is no free plan, but the pricing page mentions a 7-day trial [1].

Verdict: Gallabox suits small teams that want a WhatsApp inbox with automatic round-robin assignment, a drag-and-drop bot builder and AI agents [1][5][8]. Basic is a hard cap of 3 users, so growing teams move to Essential at $248 a month billed yearly [1]. The catch: Meta fees carry a Gallabox markup, and it lists only WhatsApp and Instagram as inbox channels [1][6]. Best for: Small teams that want a WhatsApp inbox with round-robin routing and bots.

## Points

| Criterion | Line | Value | Points | Note |
|---|---|---|---|---|
| Price and fees | Cheapest plan for 3 agents | $112/mo | 6/12 | Basic, 3 users, 1 WhatsApp number included, $112 a month billed yearly [1]. |
| Price and fees | Price of one more agent | Not published | 0/3 | Not published: Basic is a hard cap of 3 users and extra users need an upgrade [1]. |
| Price and fees | Free plan with WhatsApp | No | 0/3 | The plan table lists Basic, Essential, Advanced and Enterprise, none free [1]. |
| Price and fees | Free trial of 7 days or more | Yes | 2/2 | The pricing page FAQ refers to a 7-day trial [1]. |
| Price and fees | Meta message fees | markup | 0/6 | Pricing page: Meta's fees are reflected on the invoice "with our markup"; it also publishes a rate card [1][2]. |
| Team inbox | Automatic chat assignment | Yes | 6/6 | Each team assigns new conversations by round-robin by default [5]; the pricing page lists it within teams on Essential and up [1]. |
| Team inbox | Internal notes | Yes | 3/3 | The App Store listing names internal notes among team features [11]. |
| Team inbox | Satisfaction survey on WhatsApp | Not published | 0/3 | Not found on the vendor's pricing, home or inbox docs pages [1][12]. |
| Team inbox | Agent and response-time reports | Yes | 5/5 | The conversation dashboard shows average first response time and top agents by conversations [14]. |
| Team inbox | Agent mobile app | Yes | 3/3 | The home page links iOS and Android apps; the App Store listing says several agents answer from one number [11][12]. |
| Automation and broadcasts | No-code chatbot builder | Yes | 8/8 | Drag-and-drop Bot Flow Builder for WhatsApp flows, 5 active flows on Basic [1][8]. |
| Automation and broadcasts | AI agent from your help content | Yes | 7/7 | WhatsApp AI agents start on Essential; the agent answers from uploaded files such as PDFs and FAQs [1][9]. |
| Automation and broadcasts | Template broadcasts | Yes | 7/7 | Broadcasts must use approved templates and go to saved segments or an uploaded Excel file; all plans, capped monthly [10]. |
| Channels and integrations | Keeps the WhatsApp Business app | Yes | 4/4 | Use the WhatsApp Business app and Gallabox on one number; all plans, but support must enable it [4]. |
| Channels and integrations | Other channels | Instagram | 1/6 | WhatsApp and Instagram arrive in the shared inbox; web chat reaches it only after a handoff [6]. |
| Channels and integrations | Named integrations | Shopify, HubSpot, Zapier | 6/8 | Docs index lists Shopify, HubSpot and Zapier integrations; Salesforce appears only as a home page logo [12][13]. |
| Channels and integrations | Public API and webhooks | Yes | 4/4 | Docs list API keys, an API reference and webhooks; webhooks need Essential or Advanced [7][13]. |
| Security and trust | SOC 2 Type II or ISO 27001 | Yes | 5/5 | Holds a SOC 2 Type II attestation, audit period January 16, 2025 to January 15, 2026 [3]. |
| Security and trust | Open source | Not published | 0/3 | Not published on the vendor's home or docs pages [12][13]. |
| Security and trust | Single sign-on | Yes | 2/2 | SSO/SAML is listed on the Enterprise plan [1]. |

## Plans

| Plan | Price | Per month (USD) |
|---|---|---|
| Basic | $112/month, billed yearly ($150 billed quarterly) [1] | $112 |
| Essential | $248/month, billed yearly ($331 billed quarterly) [1] | $248 |
| Advanced | $474/month, billed yearly ($632 billed quarterly) [1] | $474 |
| Enterprise | Custom [1] | - |

The pricing page offers quarterly and yearly billing only, with no monthly option. Meta's per-message fees are billed on top, with a markup [1].

## Strengths

- Each team assigns new conversations by round-robin by default [5]; the pricing page lists round-robin within teams from Essential [1].
- Names a SOC 2 Type II attestation covering security, availability and confidentiality [3].
- Broadcasts with approved templates are included on every plan, with monthly contact caps [10].
- The same number can be used in the WhatsApp Business app through coexistence, on all plans [4].
- Documents webhooks and an API reference, plus Shopify, HubSpot and Zapier integrations [7][13].

## Limits

- Meta conversation fees are billed with a Gallabox markup [1].
- Basic is capped at 3 users and sells no extra users; webhooks need Essential or higher [1][7].
- Only WhatsApp and Instagram arrive in the shared inbox; web chat reaches it only after a WhatsApp handoff [6].
- Does not claim ISO 27001 [3].
- No free plan [1].

## Sources

1. [Gallabox pricing](https://www.gallabox.com/pricing), Gallabox, accessed 2026-10-09
2. [WhatsApp Rate Card](https://docs.gallabox.com/pricing-and-billing/whatsapp-pricing/rate-card.md), Gallabox docs, accessed 2026-10-09
3. [Compliance](https://docs.gallabox.com/privacy-and-security/compliance.md), Gallabox docs, accessed 2026-10-09
4. [WhatsApp Coexistence](https://docs.gallabox.com/whatsapp/coexistence/overview.md), Gallabox docs, accessed 2026-10-09
5. [Users, Teams and Roles](https://docs.gallabox.com/settings/users-teams-and-roles.md), Gallabox docs, accessed 2026-10-09
6. [Channels](https://docs.gallabox.com/channels.md), Gallabox docs, accessed 2026-10-09
7. [Webhooks](https://docs.gallabox.com/settings/webhooks.md), Gallabox docs, accessed 2026-10-09
8. [Flow Builder](https://docs.gallabox.com/ai-agents-and-bots/bots/flow-builder.md), Gallabox docs, accessed 2026-10-09
9. [Knowledge Base](https://docs.gallabox.com/ai-agents-and-bots/chat-ai-agent/knowledge-base/overview.md), Gallabox docs, accessed 2026-10-09
10. [Broadcasts](https://docs.gallabox.com/whatsapp/broadcasts/overview.md), Gallabox docs, accessed 2026-10-09
11. [Gallabox on the App Store](https://apps.apple.com/in/app/gallabox/id1542957177), Apple App Store, accessed 2026-10-09
12. [Gallabox home](https://www.gallabox.com/), Gallabox, accessed 2026-10-09
13. [Gallabox documentation index](https://docs.gallabox.com/llms.txt), Gallabox docs, accessed 2026-10-09
14. [Conversation Analytics](https://docs.gallabox.com/reports-and-analytics/conversation-analytics.md), Gallabox docs, accessed 2026-10-09