Price and fees20 of 26
Team inbox20 of 20
Automation and broadcasts15 of 22
Channels and integrations6 of 22
Security and trust0 of 10
WhatsApp customer service platform · DelightChat
DelightChat
Shared inbox for WhatsApp, Instagram, Facebook and email, with a $29 plan for five team members.
In short
- The Startup plan costs $29 a month and includes 5 team members1.
- The pricing FAQ says WhatsApp's rates are charged as is, with no markup1.
- A 14-day free trial needs no credit card, and there is no free plan1.
- Every plan includes iOS and Android apps, broadcasts and a WhatsApp chatbot1.
- Annual billing takes 30% off, but only through the sales team1.
DelightChat suits small stores that want a team inbox across WhatsApp, Instagram, Facebook, email and live chat at a low monthly price1,2. Broadcasts, CSAT surveys and Shopify tools are included or sold on the public page1,9. The catch: it names no public API, SSO or security certificate, and does not state a price for extra team members1,3.
Best for: Small online stores that want a low-priced WhatsApp inbox with Shopify tools.
Where the points come from
Price and fees 20 of 26 points
| Rule | What is published | Points |
|---|---|---|
| Cheapest plan for 3 agents | $29/moStartup, $29 a month billed monthly, includes 5 team members, so 3 agents fit. Annual price not published1. | 12 / 12 |
| Price of one more agent | Not publishedNot published on the vendor's pricing page1. | 0 / 3 |
| Free plan with WhatsApp | NoThe pricing page lists three paid plans and a free trial, with no free plan1. | 0 / 3 |
| Free trial of 7 days or more | YesThe pricing page offers a 14-day free trial with no credit card1. | 2 / 2 |
| Meta message fees | at_costPricing FAQ: WhatsApp's rates are charged as is, with no markup1. | 6 / 6 |
Team inbox 20 of 20 points
| Rule | What is published | Points |
|---|---|---|
| Automatic chat assignment | YesAutomated Replies rules can assign incoming tickets to a team member; a help article explains auto-assigning tickets, including to online team members in turn1,10. | 6 / 6 |
| Internal notes | YesThe home page says private notes can be left for teammates on a conversation2. | 3 / 3 |
| Satisfaction survey on WhatsApp | YesCSAT surveys send after a ticket closes, including on WhatsApp9. | 3 / 3 |
| Agent and response-time reports | YesSupport Tickets Analytics is on all plans; the features page cites team first-response and resolution times1,3. | 5 / 5 |
| Agent mobile app | YesPricing lists Mobile Apps for iOS and Android on all plans; the home page links both stores1,2. | 3 / 3 |
Automation and broadcasts 15 of 22 points
| Rule | What is published | Points |
|---|---|---|
| No-code chatbot builder | YesWhatsApp Chatbot is on all plans; flows are set up as automation rules with interactive replies, and no code is mentioned1,5. | 8 / 8 |
| AI agent from your help content | Not publishedHelp articles describe an AI Agent that answers WhatsApp from an FAQ knowledge base6,7,8. Pricing page lists no AI Agent plan or add-on1. | 0 / 7 |
| Template broadcasts | YesPromotional broadcasts through the official WhatsApp API are included in all plans1,3. | 7 / 7 |
Channels and integrations 6 of 22 points
| Rule | What is published | Points |
|---|---|---|
| Keeps the WhatsApp Business app | Not publishedNot published on the vendor's pricing, home or features pages1,2,3. | 0 / 4 |
| Other channels | Instagram, Facebook Messenger, Email, Website chatPricing lists Instagram, Messenger, email and a live chat widget; the AI Agent article names live chat, Instagram and Messenger1,8. | 4 / 6 |
| Named integrations | ShopifyPricing names the Shopify and Shopify Flow integrations. HubSpot, Salesforce and Zapier are not named1. | 2 / 8 |
| Public API and webhooks | Not publishedNot published on the vendor's pricing, home or features pages; only the WhatsApp Business API is named1,2,3. | 0 / 4 |
Security and trust 0 of 10 points
| Rule | What is published | Points |
|---|---|---|
| SOC 2 Type II or ISO 27001 | Not publishedNot published on the vendor's pricing, home or features pages1,2,3. | 0 / 5 |
| Open source | Not publishedNot published on the vendor's pricing, home or features pages1,2,3. | 0 / 3 |
| Single sign-on | Not publishedNot published on the vendor's pricing, home or features pages1,2,3. | 0 / 2 |
The rule behind each line: how we score WhatsApp customer service platforms.
Plans and prices
As the vendor lists them, before tax. Prices are in US dollars unless the plan shows euros; the points use US dollars, with euros converted at the ECB rate.
| Plan | Price as listed | Per month | Notes |
|---|---|---|---|
| Startup5 team members | $29/month1 | $29 | Broadcasts, WhatsApp chatbot, Automated Replies; first API number free |
| Scale20 team members | $99/month1 | $99 | Same feature list as Startup |
| Growth50 team members | $299/month1 | $299 | Same feature list as Startup; unlimited Shopify stores |
Prices are monthly; the page offers 30% off annual plans through the sales team but shows no annual price1. Meta charges go through Gupshup's wallet, and DelightChat says it refunds Gupshup's service charges4.
Strengths
- Startup costs $29 a month for 5 team members, including the first WhatsApp API number1.
- Meta's per-message rates are passed on with no markup1.
- CSAT surveys can go out on WhatsApp after a ticket is closed9.
- The help center describes an AI Agent that replies on WhatsApp, Instagram, Messenger and live chat from your FAQs7,8.
- Mobile apps for iOS and Android are on every plan1.
Limits
- The price of one more team member is not listed1.
- Each extra WhatsApp API number costs $25 a month1.
- No SOC 2, ISO 27001, SSO or public API is named on its pricing, home or features pages1,2,3.
- Only Shopify is named as an integration1.
- The pricing page lists only a GPT AI Assistant for drafting replies, billed per 100K tokens after 10K free, and does not list the AI Agent1.
Other WhatsApp customer service platforms
- 1
respond.ioTeams that want workflows and AI agents on top of a WhatsApp inbox85/100$79/mocheapest plan for 3 agents - 2
SleekFlowTeams that want broadcasts, a no-code flow builder and an AI agent in one tool83/100$64/mocheapest plan for 3 agents - 3
SuperchatEuropean teams that want a free start and Meta fees at cost81/100$99.56/mocheapest plan for 3 agents - 4
InteraktSmall teams that want unlimited agents on a WhatsApp inbox79/100$19.92/mocheapest plan for 3 agents
Sources
- DelightChat pricing, DelightChat. Accessed 9 Oct 2026.
- DelightChat home page, DelightChat. Accessed 9 Oct 2026.
- DelightChat features, DelightChat. Accessed 9 Oct 2026.
- Meta pricing, DelightChat. Accessed 9 Oct 2026.
- Create a WhatsApp chatbot, DelightChat. Accessed 9 Oct 2026.
- Set up and enable your AI Agent, DelightChat. Accessed 9 Oct 2026.
- AI Knowledge Base, DelightChat. Accessed 9 Oct 2026.
- What your AI Agent can and can't help with, DelightChat. Accessed 9 Oct 2026.
- How to send CSAT surveys using DelightChat, DelightChat. Accessed 9 Oct 2026.
- How to automatically assign tickets to team members in DelightChat, DelightChat. Accessed 9 Oct 2026.
Website: delightchat.io · Markdown version · We are not affiliated with DelightChat.