--- title: DelightChat canonical: https://saasranked.com/software/delightchat/ category: WhatsApp Customer Service Software points: 61 rank: 10 of 11 facts_checked: 2026-10-09 --- # DelightChat Shared inbox for WhatsApp, Instagram, Facebook and email, with a $29 plan for five team members. 61 points out of 100. #10 of 11 WhatsApp customer service platforms. Vendor: DelightChat. Website: https://delightchat.io/ - The Startup plan costs $29 a month and includes 5 team members [1]. - The pricing FAQ says WhatsApp's rates are charged as is, with no markup [1]. - A 14-day free trial needs no credit card, and there is no free plan [1]. - Every plan includes iOS and Android apps, broadcasts and a WhatsApp chatbot [1]. - Annual billing takes 30% off, but only through the sales team [1]. Verdict: DelightChat suits small stores that want a team inbox across WhatsApp, Instagram, Facebook, email and live chat at a low monthly price [1][2]. Broadcasts, CSAT surveys and Shopify tools are included or sold on the public page [1][9]. The catch: it names no public API, SSO or security certificate, and does not state a price for extra team members [1][3]. Best for: Small online stores that want a low-priced WhatsApp inbox with Shopify tools. ## Points | Criterion | Line | Value | Points | Note | |---|---|---|---|---| | Price and fees | Cheapest plan for 3 agents | $29/mo | 12/12 | Startup, $29 a month billed monthly, includes 5 team members, so 3 agents fit. Annual price not published [1]. | | Price and fees | Price of one more agent | Not published | 0/3 | Not published on the vendor's pricing page [1]. | | Price and fees | Free plan with WhatsApp | No | 0/3 | The pricing page lists three paid plans and a free trial, with no free plan [1]. | | Price and fees | Free trial of 7 days or more | Yes | 2/2 | The pricing page offers a 14-day free trial with no credit card [1]. | | Price and fees | Meta message fees | at_cost | 6/6 | Pricing FAQ: WhatsApp's rates are charged as is, with no markup [1]. | | Team inbox | Automatic chat assignment | Yes | 6/6 | Automated Replies rules can assign incoming tickets to a team member; a help article explains auto-assigning tickets, including to online team members in turn [1][10]. | | Team inbox | Internal notes | Yes | 3/3 | The home page says private notes can be left for teammates on a conversation [2]. | | Team inbox | Satisfaction survey on WhatsApp | Yes | 3/3 | CSAT surveys send after a ticket closes, including on WhatsApp [9]. | | Team inbox | Agent and response-time reports | Yes | 5/5 | Support Tickets Analytics is on all plans; the features page cites team first-response and resolution times [1][3]. | | Team inbox | Agent mobile app | Yes | 3/3 | Pricing lists Mobile Apps for iOS and Android on all plans; the home page links both stores [1][2]. | | Automation and broadcasts | No-code chatbot builder | Yes | 8/8 | WhatsApp Chatbot is on all plans; flows are set up as automation rules with interactive replies, and no code is mentioned [1][5]. | | Automation and broadcasts | AI agent from your help content | Not published | 0/7 | Help articles describe an AI Agent that answers WhatsApp from an FAQ knowledge base [6][7][8]. Pricing page lists no AI Agent plan or add-on [1]. | | Automation and broadcasts | Template broadcasts | Yes | 7/7 | Promotional broadcasts through the official WhatsApp API are included in all plans [1][3]. | | Channels and integrations | Keeps the WhatsApp Business app | Not published | 0/4 | Not published on the vendor's pricing, home or features pages [1][2][3]. | | Channels and integrations | Other channels | Instagram, Facebook Messenger, Email, Website chat | 4/6 | Pricing lists Instagram, Messenger, email and a live chat widget; the AI Agent article names live chat, Instagram and Messenger [1][8]. | | Channels and integrations | Named integrations | Shopify | 2/8 | Pricing names the Shopify and Shopify Flow integrations. HubSpot, Salesforce and Zapier are not named [1]. | | Channels and integrations | Public API and webhooks | Not published | 0/4 | Not published on the vendor's pricing, home or features pages; only the WhatsApp Business API is named [1][2][3]. | | Security and trust | SOC 2 Type II or ISO 27001 | Not published | 0/5 | Not published on the vendor's pricing, home or features pages [1][2][3]. | | Security and trust | Open source | Not published | 0/3 | Not published on the vendor's pricing, home or features pages [1][2][3]. | | Security and trust | Single sign-on | Not published | 0/2 | Not published on the vendor's pricing, home or features pages [1][2][3]. | ## Plans | Plan | Price | Per month (USD) | |---|---|---| | Startup | $29/month [1] | $29 | | Scale | $99/month [1] | $99 | | Growth | $299/month [1] | $299 | Prices are monthly; the page offers 30% off annual plans through the sales team but shows no annual price [1]. Meta charges go through Gupshup's wallet, and DelightChat says it refunds Gupshup's service charges [4]. ## Strengths - Startup costs $29 a month for 5 team members, including the first WhatsApp API number [1]. - Meta's per-message rates are passed on with no markup [1]. - CSAT surveys can go out on WhatsApp after a ticket is closed [9]. - The help center describes an AI Agent that replies on WhatsApp, Instagram, Messenger and live chat from your FAQs [7][8]. - Mobile apps for iOS and Android are on every plan [1]. ## Limits - The price of one more team member is not listed [1]. - Each extra WhatsApp API number costs $25 a month [1]. - No SOC 2, ISO 27001, SSO or public API is named on its pricing, home or features pages [1][2][3]. - Only Shopify is named as an integration [1]. - The pricing page lists only a GPT AI Assistant for drafting replies, billed per 100K tokens after 10K free, and does not list the AI Agent [1]. ## Sources 1. [DelightChat pricing](https://delightchat.io/pricing), DelightChat, accessed 2026-10-09 2. [DelightChat home page](https://delightchat.io/), DelightChat, accessed 2026-10-09 3. [DelightChat features](https://www.delightchat.io/feature), DelightChat, accessed 2026-10-09 4. [Meta pricing](https://www.delightchat.io/help-center/meta-pricing), DelightChat, accessed 2026-10-09 5. [Create a WhatsApp chatbot](https://www.delightchat.io/help-center/create-a-whatsapp-chatbot), DelightChat, accessed 2026-10-09 6. [Set up and enable your AI Agent](https://www.delightchat.io/help-center/set-up-and-enable-your-ai-agent), DelightChat, accessed 2026-10-09 7. [AI Knowledge Base](https://www.delightchat.io/help-center/ai-knowledge-base), DelightChat, accessed 2026-10-09 8. [What your AI Agent can and can't help with](https://www.delightchat.io/help-center/what-your-ai-agent-can-and-cant-help-with), DelightChat, accessed 2026-10-09 9. [How to send CSAT surveys using DelightChat](https://www.delightchat.io/help-center/how-to-send-customer-satisfaction-csat-surveys-using-delightchat), DelightChat, accessed 2026-10-09 10. [How to automatically assign tickets to team members in DelightChat](https://www.delightchat.io/help-center/automatically-assign-tickets-to-team-members), DelightChat, accessed 2026-10-09