saasrankedSoftware, ranked on the facts

Customer Service

Best customer feedback software

Collect customer ideas and requests in one place, let people vote, and show what you will build. 10 customer feedback tools, ranked by points out of 100.

Facts checked 9 Oct 2026 · How we score customer feedback tools

Not scored yet: Nolt.

In short

  1. 1
    FeaturebaseTeams that want feedback, changelog and a help desk in one product
    95/100
    $29/mocheapest paid plan
  2. 2
    SleekplanSmall teams that want a free voting board and a cheap step up to roadmap and API
    88/100
    $13/mocheapest paid plan
  3. 3
    CannyProduct teams that want a voting board with many integrations
    82/100
    $79/mocheapest paid plan
  4. 4
    UpvotySmall product teams that want a low-cost board with Jira and Slack links
    78/100
    $15/mocheapest paid plan
  5. 5
    FrillSmall SaaS teams that want voting, roadmap and SSO from the first paid plan
    75/100
    $25/mocheapest paid plan
  6. 6
    UserJotSmall SaaS teams that want a free board, roadmap and widget
    73/100
    $29/mocheapest paid plan
  7. 7
    Aha! IdeasProduct teams that already plan work in Aha! tools
    69/100
    $117/mocheapest paid plan
  8. 8
    FeedBearSmall SaaS teams that want a board, roadmap and changelog at a low flat price
    66/100
    $15/mocheapest paid plan
  9. 9
    FiderTeams that want a simple voting board, a free hosted plan or open-source code they can run themselves
    58/100
    $25/mocheapest paid plan
  10. 10
    RapidrProduct teams that want boards, a roadmap and release notes with Jira and Slack connections
    57/100
    $49/mocheapest paid plan

How the points add up

Points earned out of the points available in each part of the method.

ProductCollect and vote
of 24		Roadmap and updates
of 17		Connections
of 19		Security and data
of 15		Price
of 25		Total
Featurebase241719122395
Sleekplan24171752588
Canny24171951782
Upvoty24171751578
Frill21171951375
UserJot2117752373
Aha! Ideas24111712569
FeedBear2117851566
Fider158932358
Rapidr2014851057

Each customer feedback tool in brief

1. Featurebase

Featurebase suits teams that want one tool for support, a voting portal, a roadmap and a changelog, starting free for a single seat. Growth at $29 per seat a month covers the API and integrations. The catch: the pricing page is built around a help desk, with $0.49 per AI resolution, and shows no feedback limits per plan.

Best for: Teams that want feedback, changelog and a help desk in one product. Prices, facts and sources

2. Sleekplan

Sleekplan suits small teams: the board is free, paid plans start at $13 a month, and tracked users are unlimited. It documents merge, CSV export, an API and MRR on each request. The catch: it lists no Zendesk integration, and its trust page shows ISO 27001 as started, with no SOC 2.

Best for: Small teams that want a free voting board and a cheap step up to roadmap and API. Prices, facts and sources

3. Canny

Canny suits teams that want a voting board, public roadmap and changelog with a usable free tier. The Free plan has no time limit, and Pro lists Jira and Zapier among its integrations. The catch: Pro costs $79 a month, the price rises as tracked users grow, and Canny names SOC 2 without a type.

Best for: Product teams that want a voting board with many integrations. Prices, facts and sources

4. Upvoty

Upvoty suits small teams that want voting, a roadmap and a changelog at a low price, with Jira and Slack connected. It also lets you sort requests by the revenue of the people who voted. The catch is the lack of a free plan and no named SOC 2 or ISO certification.

Best for: Small product teams that want a low-cost board with Jira and Slack links. Prices, facts and sources

5. Frill

Frill suits small teams that want a voting board on its own domain, a roadmap and announcements at a flat monthly price. SSO, a REST API and CSV export are documented. The catch: there is no free plan, and the pages name SOC 2 only under Enterprise without saying Type II.

Best for: Small SaaS teams that want voting, roadmap and SSO from the first paid plan. Prices, facts and sources

6. UserJot

UserJot suits small teams that want a capped but usable free board with a roadmap, changelog and widget. Merging duplicates moves their votes to the original request. The catch is a short integration list, with Slack the only one of the five tools we count, and no named SOC 2 or ISO 27001 certification.

Best for: Small SaaS teams that want a free board, roadmap and widget. Prices, facts and sources

7. Aha! Ideas

Aha! Ideas suits teams that want customers to vote on ideas inside a wider planning suite, with portal sign-in by SAML, OpenID Connect or JWT. The catch: three paid users are the minimum, so the smallest team pays $117 a month on annual billing, and the widget and custom domain need Advanced.

Best for: Product teams that already plan work in Aha! tools. Prices, facts and sources

8. FeedBear

FeedBear suits small teams that want a voting board, a public roadmap and a changelog for $15 a month. The widget, merging and voter emails are covered. The catch: no free plan, no documented public API or CSV export, and no named SOC 2 or ISO 27001 report.

Best for: Small SaaS teams that want a board, roadmap and changelog at a low flat price. Prices, facts and sources

9. Fider

Fider suits teams that want a plain voting board with a free hosted plan or open-source code to run themselves. It documents an API, webhooks and duplicate merging. The catch: the pages show no changelog, widget, SAML sign-on or SOC 2 report, and the roadmap page needs Pro.

Best for: Teams that want a simple voting board, a free hosted plan or open-source code they can run themselves. Prices, facts and sources

10. Rapidr

Rapidr suits product teams that want a voting board, roadmap and release notes with Jira and Slack links, starting at $49 a month. Business adds SAML and JWT sign-on and customer segmentation. The catch: no free plan, no yearly price and no named SOC 2 Type II or ISO 27001 report.

Best for: Product teams that want boards, a roadmap and release notes with Jira and Slack connections. Prices, facts and sources

Every fact, side by side

Each row is one rule of the method and the points it is worth. "–" means the vendor does not publish it, which earns nothing.

Rule (points)FeaturebaseSleekplanCannyUpvotyFrillUserJotAha! IdeasFeedBearFiderRapidr
Public board with voting (8)YesYesYesYesYesYesYesYesYesYes
In-app widget (6)YesYesYesYesYesYesYesYes–Yes
Board on your own domain (3)YesYesYesYesYesYesYesYesYesYes
Merge duplicate requests (4)YesYesYesYesYesYesYesYesYes–
Requests tied to customers (3)YesYesYesYes––Yes––Yes
Public roadmap (8)YesYesYesYesYesYesYesYesYesYes
Public changelog (6)YesYesYesYesYesYes–Yes–Yes
Notify voters (3)YesYesYesYesYesYesYesYes––
Named integrations (10)5 of 54 of 55 of 54 of 55 of 51 of 54 of 54 of 50 of 54 of 5
Public API (5)YesYesYesYesYesYesYes–Yes–
Export feedback (4)YesYesYesYesYes–Yes–Yes–
Single sign-on (5)YesYesYesYesYesYesYesYes–Yes
SOC 2 Type II or ISO 27001 (7)YesNo––––Yes–––
Open source (3)––––––––Yes–
Free plan (10)YesYesYesNoNoYesNoNoYesNo
Cheapest paid plan (10)$29/mo$13/mo$79/mo$15/mo$25/mo$29/mo$117/mo$15/mo$25/mo$49/mo
Prices published (5)YesYesYesYesYesYesYesYesYesYes

Head to head

We read each vendor's own pages, record every fact with its source and date, and score it by the rules on how we score customer feedback tools. A tie goes to the lower price. Web tools for product teams that collect feature requests and feedback from customers on a voting board. Survey makers, session replay, bug-report tools and help desks are left out. "On at least one plan" counts any plan whose features the vendor lists, but not custom-quote tiers with no feature list. Vendor claims about speed or quality are shown on product pages but never scored. Prices are in US dollars before tax.