customer feedback tool · Rapidr

Rapidr

Name: Rapidr
Price: 49 USD

Feedback boards with voting, roadmap, changelog and widgets, from $49 a month with a 14-day trial.

57/100

#10 of 10 customer feedback tools
Facts checked 9 Oct 2026

In short

Startup costs $49 a month and Business $199 a month; the page shows no yearly price¹.
There is no free plan, only a 14-day trial with no credit card¹.
Startup includes the roadmap, changelog, widgets, custom statuses and a custom domain¹.
SAML and JWT single sign-on and user segmentation start on Business¹.
Native integrations include Slack, Intercom, Zapier and Jira; Zendesk is marked coming soon⁴.

Rapidr suits product teams that want a voting board, roadmap and release notes with Jira and Slack links, starting at $49 a month^1,4. Business adds SAML and JWT sign-on and customer segmentation^1,3. The catch: no free plan, no yearly price and no named SOC 2 Type II or ISO 27001 report^1,5.

Best for: Product teams that want boards, a roadmap and release notes with Jira and Slack connections.

Where the points come from

Collect and vote20 of 24

Roadmap and updates14 of 17

Connections8 of 19

Security and data5 of 15

Price10 of 25

Collect and vote 20 of 24 points

Rule	What is published	Points
Public board with voting	YesFeatures page says customers vote on ideas, requests and feedback; Startup lists private boards^1,3.	8 / 8
In-app widget	YesStartup lists widgets and portal; the features page describes an embeddable idea board for in-app feedback^1,3.	6 / 6
Board on your own domain	YesStartup lists Custom Domain; the features page gives roadmap.example.com as an example^1,3.	3 / 3
Merge duplicate requests	Not publishedNot published: the features page says similar ideas can be combined into one entry but does not say votes are combined³.	0 / 4
Requests tied to customers	YesFeedback can be sorted by group and account type; customer profiles show account traits; user segmentation is on Business^1,3.	3 / 3

Roadmap and updates 14 of 17 points

Rule	What is published	Points
Public roadmap	YesStartup includes the roadmap; custom statuses can be tied to roadmap columns^1,3.	8 / 8
Public changelog	YesStartup includes the changelog; the features page describes release notes on a standalone page^1,3.	6 / 6
Notify voters	Not publishedNot published: pages mention email notifications and updates, but do not say voters are told of status changes^2,3.	0 / 3

Connections 8 of 19 points

Rule	What is published	Points
Named integrations	Jira, Slack, Zapier, IntercomIntegrations page lists these four as available; Zendesk is marked coming soon⁴.	8 / 10
Public API	Not publishedNot found on the vendor's pages; the home and features pages describe no API^2,3.	0 / 5
Export feedback	Not publishedOnly voter lists download as CSV; no export of posts or feedback is described³.	0 / 4

Security and data 5 of 15 points

Rule	What is published	Points
Single sign-on	YesBusiness lists SAML and JWT single sign-on^1,3.	5 / 5
SOC 2 Type II or ISO 27001	Not publishedNot published on the vendor's security policy page, which names no certifications or audits⁵.	0 / 7
Open source	Not publishedNot published on the vendor's home or pricing pages^1,2.	0 / 3

Price 10 of 25 points

Rule	What is published	Points
Free plan	NoThe pricing page offers a free 14-day trial and no free plan¹.	0 / 10
Cheapest paid plan	$49/moStartup, $49 a month; only a monthly price is shown¹.	5 / 10
Prices published	YesPricing page shows $49 and $199 for Startup and Business; only Enterprise is custom¹.	5 / 5

The rule behind each line: how we score customer feedback tools.

Plans and prices

As the vendor lists them, before tax. Prices are in US dollars unless the plan shows euros; the points use US dollars, with euros converted at the ECB rate.

Plan	Price as listed	Per month	Notes
Startup5 team members	$49/month¹	$49	Roadmap, changelog, widgets, custom domain, private boards
Business50 team members	$199/month¹	$199	Adds SAML and JWT SSO, user segmentation, advanced integrations
EnterpriseUnlimited team members	Custom¹	Quote	White-label, 99.9% uptime SLA, custom contract

The pricing page lists monthly prices only; yearly invoicing is mentioned for enterprise plans and large organisations¹.

Strengths

Startup includes roadmap, changelog, widgets, private boards and a custom domain¹.
Integrations page lists Slack, Intercom, Zapier and Jira as available⁴.
Single sign-on options include SAML and JWT on Business^1,3.
Feedback can be segmented by group, account type and location³.
Prices for Startup and Business are shown without a sales call¹.

Limits

There is no free plan; the page offers a 14-day trial¹.
Only monthly prices are shown, so there is no yearly discount to compare¹.
Zendesk is marked coming soon, and an MRR filter is also coming soon^1,4.
The security policy names no SOC 2 Type II or ISO 27001 report⁵.

Other customer feedback tools

1
FeaturebaseTeams that want feedback, changelog and a help desk in one product
95/100
$29/mocheapest paid plan
2
SleekplanSmall teams that want a free voting board and a cheap step up to roadmap and API
88/100
$13/mocheapest paid plan
3
CannyProduct teams that want a voting board with many integrations
82/100
$79/mocheapest paid plan
4
UpvotySmall product teams that want a low-cost board with Jira and Slack links
78/100
$15/mocheapest paid plan

All 10 customer feedback tools

Sources

Rapidr pricing, Rapidr. Accessed 9 Oct 2026.
Rapidr home page, Rapidr. Accessed 9 Oct 2026.
Rapidr features, Rapidr. Accessed 9 Oct 2026.
Rapidr integrations, Rapidr. Accessed 9 Oct 2026.
Rapidr security policy, Rapidr. Accessed 9 Oct 2026.

Website: rapidr.io · Markdown version · We are not affiliated with Rapidr.