Featurebase vs Canny
Two of the top three customer feedback tools, compared rule by rule on published facts.
In short
- Featurebase has 95 points and Canny 82, 13 apart on our customer feedback software rules.
- Featurebase earns more on security and data and price; Canny earns more on nothing.
- Cheapest paid plan: Featurebase $29/mo, Canny $79/mo.
- Only Featurebase meets: SOC 2 Type II or ISO 27001.
Featurebase95/100 #1 of 10
Best for: Teams that want feedback, changelog and a help desk in one product.
Points by group
| Group | Featurebase | Canny |
|---|---|---|
| Collect and vote of 24 | 24 | 24 |
| Roadmap and updates of 17 | 17 | 17 |
| Connections of 19 | 19 | 19 |
| Security and data of 15 | 12 | 5 |
| Price of 25 | 23 | 17 |
| Total | 95 | 82 |
Rule by rule
What each vendor publishes, and the points it earns. Sources are on each product page.
| Rule (points) | Featurebase | Canny |
|---|---|---|
| Public board with voting (8) | Yes 8 | Yes 8 |
| In-app widget (6) | Yes 6 | Yes 6 |
| Board on your own domain (3) | Yes 3 | Yes 3 |
| Merge duplicate requests (4) | Yes 4 | Yes 4 |
| Requests tied to customers (3) | Yes 3 | Yes 3 |
| Public roadmap (8) | Yes 8 | Yes 8 |
| Public changelog (6) | Yes 6 | Yes 6 |
| Notify voters (3) | Yes 3 | Yes 3 |
| Named integrations (10) | Jira, Slack, Zapier, Intercom, Zendesk 10 | Jira, Slack, Zapier, Intercom, Zendesk 10 |
| Public API (5) | Yes 5 | Yes 5 |
| Export feedback (4) | Yes 4 | Yes 4 |
| Single sign-on (5) | Yes 5 | Yes 5 |
| SOC 2 Type II or ISO 27001 (7) | Yes 7 | Not published 0 |
| Open source (3) | Not published 0 | Not published 0 |
| Free plan (10) | Yes 10 | Yes 10 |
| Cheapest paid plan (10) | $29/mo 8 | $79/mo 2 |
| Prices published (5) | Yes 5 | Yes 5 |
Featurebase
Featurebase suits teams that want one tool for support, a voting portal, a roadmap and a changelog, starting free for a single seat. Growth at $29 per seat a month covers the API and integrations. The catch: the pricing page is built around a help desk, with $0.49 per AI resolution, and shows no feedback limits per plan.
Canny
Canny suits teams that want a voting board, public roadmap and changelog with a usable free tier. The Free plan has no time limit, and Pro lists Jira and Zapier among its integrations. The catch: Pro costs $79 a month, the price rises as tracked users grow, and Canny names SOC 2 without a type.
Both products are scored by the same rules: how we score customer feedback tools.