customer feedback tool · Northern App Labs Ltd

Fider

Open-source feedback board with voting, a free hosted plan and a $25 Pro plan; self-hosting is also possible.

58/100

#9 of 10 customer feedback tools
Facts checked 9 Oct 2026

In short

The hosted free plan has a fair-use limit of 250 feedback items and includes unlimited voting, members and customers².
Pro costs $25 a month, billed monthly, and adds content moderation and SEO indexing².
The code is public on GitHub under the AGPL-3.0 licence³.
A documented HTTP API covers posts, votes, comments, users and tags^4,5,10.
A public roadmap page with planned, started and completed columns is a Pro feature^8,11.

Fider suits teams that want a plain voting board with a free hosted plan or open-source code to run themselves^2,3. It documents an API, webhooks and duplicate merging^4,5,6. The catch: the pages show no changelog, widget, SAML sign-on or SOC 2 report, and the roadmap page needs Pro^2,7,8.

Best for: Teams that want a simple voting board, a free hosted plan or open-source code they can run themselves.

Where the points come from

Collect and vote15 of 24

Roadmap and updates8 of 17

Connections9 of 19

Security and data3 of 15

Price23 of 25

Collect and vote 15 of 24 points

Rule	What is published	Points
Public board with voting	YesCustomers submit ideas and vote on them; the free plan includes unlimited voting^1,2.	8 / 8
In-app widget	Not publishedNot published on the vendor's home, pricing or documentation pages^1,2,4.	0 / 6
Board on your own domain	YesCloud API base URL can be a configured custom domain; multi-tenant docs show a Custom Domain site setting^4,8.	3 / 3
Merge duplicate requests	YesSetting a post's status to duplicate needs the original's number; its votes are added to the original post⁵.	4 / 4
Requests tied to customers	Not publishedNot published; voter lists show emails to staff, but no revenue, plan or company filter is documented^5,10.	0 / 3

Roadmap and updates 8 of 17 points

Rule	What is published	Points
Public roadmap	YesDocs list a Roadmap page on the Pro plan; the code shows planned, started and completed columns^8,11.	8 / 8
Public changelog	Not publishedNot published on the vendor's home, pricing or documentation pages^1,2,4.	0 / 6
Notify voters	Not publishedNot published; the hosting docs mention only sign-in and confirmation emails, not status-change emails to voters⁹.	0 / 3

Connections 9 of 19 points

Rule	What is published	Points
Named integrations	NoneWebhooks are documented; none of Jira, Slack, Zapier, Intercom or Zendesk is named as native on the pages read^2,6.	0 / 10
Public API	YesDocumented JSON-over-HTTP API v1 for posts, votes, comments, users, tags and invitations^4,5,10.	5 / 5
Export feedback	YesThe admin Export page downloads all posts as a CSV file and a full backup as JSON¹².	4 / 4

Security and data 3 of 15 points

Rule	What is published	Points
Single sign-on	Not publishedDocs describe custom OAuth2 providers; SAML and OpenID Connect are not named and JWT appears only as an access-token format⁷.	0 / 5
SOC 2 Type II or ISO 27001	Not publishedNot published on the vendor's pricing or hosting pages^2,9.	0 / 7
Open source	YesThe GitHub repository names the AGPL-3.0 licence³.	3 / 3

Price 23 of 25 points

Rule	What is published	Points
Free plan	YesHosted free plan with unlimited voting; the only limit is fair use of 250 feedback items².	10 / 10
Cheapest paid plan	$25/moPro, $25 a month; billing is month-to-month and no yearly price is shown².	8 / 10
Prices published	YesPricing page shows Free and Pro with dollar amounts².	5 / 5

The rule behind each line: how we score customer feedback tools.

Plans and prices

As the vendor lists them, before tax. Prices are in US dollars unless the plan shows euros; the points use US dollars, with euros converted at the ECB rate.

Plan	Price as listed	Per month	Notes
FreeHosted, fair use of 250 feedback items	Free²	$0	Unlimited voting, members and customers
ProHosted	$25/month²	$25	Adds roadmap page, content moderation, SEO indexing, unlimited feedback items

Pro is month-to-month with no yearly price². Running the open-source code yourself costs nothing but you manage hosting^1,3.

Strengths

Source code is open under AGPL-3.0, so you can self-host it³.
The API is documented, with endpoints for posts, votes and comments^4,5.
Webhooks fire on new posts, new comments, status changes and deleted posts⁶.
Pro is $25 a month with no yearly commitment².
Admin can export all posts as CSV and a full backup as JSON¹².

Limits

Pro is billed month-to-month, and the pricing page shows no yearly price².
No changelog or widget is described on the vendor's pages, and the roadmap page needs the Pro plan^1,2,8.
Custom sign-in works through OAuth2 providers; SAML and OpenID Connect are not named⁷.
The docs name no SOC 2 Type II or ISO 27001 report^1,2,9.

Other customer feedback tools

1
FeaturebaseTeams that want feedback, changelog and a help desk in one product
95/100
$29/mocheapest paid plan
2
SleekplanSmall teams that want a free voting board and a cheap step up to roadmap and API
88/100
$13/mocheapest paid plan
3
CannyProduct teams that want a voting board with many integrations
82/100
$79/mocheapest paid plan
4
UpvotySmall product teams that want a low-cost board with Jira and Slack links
78/100
$15/mocheapest paid plan

All 10 customer feedback tools

Sources

Fider home page, Fider. Accessed 9 Oct 2026.
Fider pricing, Fider. Accessed 9 Oct 2026.
getfider/fider, GitHub. Accessed 9 Oct 2026.
API overview, Fider Docs. Accessed 9 Oct 2026.
Posts API, Fider Docs. Accessed 9 Oct 2026.
Using webhooks, Fider Docs. Accessed 9 Oct 2026.
How to configure OAuth, Fider Docs. Accessed 9 Oct 2026.
Multi-tenant hosting, Fider Docs. Accessed 9 Oct 2026.
Hosting on Docker, Fider Docs. Accessed 9 Oct 2026.
Votes API, Fider Docs. Accessed 9 Oct 2026.
Roadmap page (source file), GitHub. Accessed 9 Oct 2026.
Export page (source file), GitHub. Accessed 9 Oct 2026.

Website: fider.io · Markdown version · We are not affiliated with Northern App Labs Ltd.