--- title: Fider canonical: https://saasranked.com/software/fider/ category: Customer Feedback Software points: 58 rank: 9 of 10 facts_checked: 2026-10-09 --- # Fider Open-source feedback board with voting, a free hosted plan and a $25 Pro plan; self-hosting is also possible. 58 points out of 100. #9 of 10 customer feedback tools. Vendor: Northern App Labs Ltd. Website: https://fider.io/ - The hosted free plan has a fair-use limit of 250 feedback items and includes unlimited voting, members and customers [2]. - Pro costs $25 a month, billed monthly, and adds content moderation and SEO indexing [2]. - The code is public on GitHub under the AGPL-3.0 licence [3]. - A documented HTTP API covers posts, votes, comments, users and tags [4][5][10]. - A public roadmap page with planned, started and completed columns is a Pro feature [8][11]. Verdict: Fider suits teams that want a plain voting board with a free hosted plan or open-source code to run themselves [2][3]. It documents an API, webhooks and duplicate merging [4][5][6]. The catch: the pages show no changelog, widget, SAML sign-on or SOC 2 report, and the roadmap page needs Pro [2][7][8]. Best for: Teams that want a simple voting board, a free hosted plan or open-source code they can run themselves. ## Points | Criterion | Line | Value | Points | Note | |---|---|---|---|---| | Collect and vote | Public board with voting | Yes | 8/8 | Customers submit ideas and vote on them; the free plan includes unlimited voting [1][2]. | | Collect and vote | In-app widget | Not published | 0/6 | Not published on the vendor's home, pricing or documentation pages [1][2][4]. | | Collect and vote | Board on your own domain | Yes | 3/3 | Cloud API base URL can be a configured custom domain; multi-tenant docs show a Custom Domain site setting [4][8]. | | Collect and vote | Merge duplicate requests | Yes | 4/4 | Setting a post's status to duplicate needs the original's number; its votes are added to the original post [5]. | | Collect and vote | Requests tied to customers | Not published | 0/3 | Not published; voter lists show emails to staff, but no revenue, plan or company filter is documented [5][10]. | | Roadmap and updates | Public roadmap | Yes | 8/8 | Docs list a Roadmap page on the Pro plan; the code shows planned, started and completed columns [8][11]. | | Roadmap and updates | Public changelog | Not published | 0/6 | Not published on the vendor's home, pricing or documentation pages [1][2][4]. | | Roadmap and updates | Notify voters | Not published | 0/3 | Not published; the hosting docs mention only sign-in and confirmation emails, not status-change emails to voters [9]. | | Connections | Named integrations | None | 0/10 | Webhooks are documented; none of Jira, Slack, Zapier, Intercom or Zendesk is named as native on the pages read [2][6]. | | Connections | Public API | Yes | 5/5 | Documented JSON-over-HTTP API v1 for posts, votes, comments, users, tags and invitations [4][5][10]. | | Connections | Export feedback | Yes | 4/4 | The admin Export page downloads all posts as a CSV file and a full backup as JSON [12]. | | Security and data | Single sign-on | Not published | 0/5 | Docs describe custom OAuth2 providers; SAML and OpenID Connect are not named and JWT appears only as an access-token format [7]. | | Security and data | SOC 2 Type II or ISO 27001 | Not published | 0/7 | Not published on the vendor's pricing or hosting pages [2][9]. | | Security and data | Open source | Yes | 3/3 | The GitHub repository names the AGPL-3.0 licence [3]. | | Price | Free plan | Yes | 10/10 | Hosted free plan with unlimited voting; the only limit is fair use of 250 feedback items [2]. | | Price | Cheapest paid plan | $25/mo | 8/10 | Pro, $25 a month; billing is month-to-month and no yearly price is shown [2]. | | Price | Prices published | Yes | 5/5 | Pricing page shows Free and Pro with dollar amounts [2]. | ## Plans | Plan | Price | Per month (USD) | |---|---|---| | Free | Free [2] | $0 | | Pro | $25/month [2] | $25 | Pro is month-to-month with no yearly price [2]. Running the open-source code yourself costs nothing but you manage hosting [1][3]. ## Strengths - Source code is open under AGPL-3.0, so you can self-host it [3]. - The API is documented, with endpoints for posts, votes and comments [4][5]. - Webhooks fire on new posts, new comments, status changes and deleted posts [6]. - Pro is $25 a month with no yearly commitment [2]. - Admin can export all posts as CSV and a full backup as JSON [12]. ## Limits - Pro is billed month-to-month, and the pricing page shows no yearly price [2]. - No changelog or widget is described on the vendor's pages, and the roadmap page needs the Pro plan [1][2][8]. - Custom sign-in works through OAuth2 providers; SAML and OpenID Connect are not named [7]. - The docs name no SOC 2 Type II or ISO 27001 report [1][2][9]. ## Sources 1. [Fider home page](https://fider.io/), Fider, accessed 2026-10-09 2. [Fider pricing](https://fider.io/pricing), Fider, accessed 2026-10-09 3. [getfider/fider](https://github.com/getfider/fider), GitHub, accessed 2026-10-09 4. [API overview](https://docs.fider.io/api/overview), Fider Docs, accessed 2026-10-09 5. [Posts API](https://docs.fider.io/api/posts), Fider Docs, accessed 2026-10-09 6. [Using webhooks](https://docs.fider.io/using-webhooks), Fider Docs, accessed 2026-10-09 7. [How to configure OAuth](https://docs.fider.io/configuring-oauth), Fider Docs, accessed 2026-10-09 8. [Multi-tenant hosting](https://docs.fider.io/multi-tenant), Fider Docs, accessed 2026-10-09 9. [Hosting on Docker](https://docs.fider.io/hosting-instance), Fider Docs, accessed 2026-10-09 10. [Votes API](https://docs.fider.io/api/votes), Fider Docs, accessed 2026-10-09 11. [Roadmap page (source file)](https://github.com/getfider/fider/blob/main/public/pages/Roadmap/Roadmap.page.tsx), GitHub, accessed 2026-10-09 12. [Export page (source file)](https://github.com/getfider/fider/blob/main/public/pages/Administration/pages/Export.page.tsx), GitHub, accessed 2026-10-09