Price and fees23 of 26
Team inbox14 of 20
Automation and broadcasts22 of 22
Channels and integrations10 of 22
Security and trust5 of 10
WhatsApp customer service platform · YCloud
YCloud
WhatsApp shared inbox and API platform with a free plan and no markup on Meta's message fees.
In short
- A free plan with one user account has no time limit; you pay only WhatsApp message fees1.
- Growth costs $39 a month ($468 billed yearly) with 2 user accounts; each extra account is $10 a month1.
- YCloud says it adds zero markup to WhatsApp message fees, which come from a prepaid wallet1.
- Coexistence lets you keep using the WhatsApp Business app on the same number4.
- YCloud says it is ISO 27001 certified5.
YCloud suits small teams that want a free start, API access and a shared inbox on one WhatsApp number, with no markup on Meta's fees1,4. Three agents cost $49 a month on Growth1. The catch: it publishes no free-trial length, and only WhatsApp is described as a channel in the inbox1,6.
Best for: Small teams that want to start free on WhatsApp and keep their Business app number.
Where the points come from
Price and fees 23 of 26 points
| Rule | What is published | Points |
|---|---|---|
| Cheapest plan for 3 agents | $49/moGrowth, $39 a month billed $468 yearly, with 2 user accounts; the third at $10 makes $49. Plan includes 3 channels1. | 12 / 12 |
| Price of one more agent | $10/moExtra user account on Growth: $10 per account per month1. | 2 / 3 |
| Free plan with WhatsApp | YesFree plan has no card or time limit and includes the shared team inbox and API1. | 3 / 3 |
| Free trial of 7 days or more | Not publishedNot published: a Free Trial button appears, but no length is stated on the pricing or why-choose pages1,5. | 0 / 2 |
| Meta message fees | at_costPricing says zero mark-up on WhatsApp messages; fees come from a prepaid wallet at the WhatsApp rate1. | 6 / 6 |
Team inbox 14 of 20 points
| Rule | What is published | Points |
|---|---|---|
| Automatic chat assignment | YesThe inbox page describes assignment rules by online status, country, language and time of day6. | 6 / 6 |
| Internal notes | Not publishedNot published on the vendor's inbox or customer service pages6,7. | 0 / 3 |
| Satisfaction survey on WhatsApp | YesAt the end of a conversation a survey is sent to the customer automatically7. | 3 / 3 |
| Agent and response-time reports | YesThe inbox page says to monitor response time, resolution rate and volume, and track each team member's workload6. | 5 / 5 |
| Agent mobile app | Not publishedNot found: the customer service page mentions mobile access but shows no app-store listing7. | 0 / 3 |
Automation and broadcasts 22 of 22 points
| Rule | What is published | Points |
|---|---|---|
| No-code chatbot builder | YesPricing lists Chatbot Builder and WhatsApp Journey on all plans1; the Journey page says flows are drag-and-drop with no technical development9. | 8 / 8 |
| AI agent from your help content | YesAI Agent uploads manuals and imports a website; generative AI credits are on every public plan, extra credits $10 per 5M3,1. | 7 / 7 |
| Template broadcasts | YesWhatsApp Campaign broadcasts are listed on all plans1. | 7 / 7 |
Channels and integrations 10 of 22 points
| Rule | What is published | Points |
|---|---|---|
| Keeps the WhatsApp Business app | YesThe coexistence page says you can keep using the WhatsApp Business app while managing accounts in YCloud4. | 4 / 4 |
| Other channels | NonePages read describe only WhatsApp in the inbox; email is a priced message channel and Chat Widget is unexplained1,2,6. | 0 / 6 |
| Named integrations | ShopifyThe home page lists a Shopify integration. HubSpot, Salesforce and Zapier are not named2. | 2 / 8 |
| Public API and webhooks | YesDocs include an API reference with authentication, sending messages and a webhooks setup guide8. | 4 / 4 |
Security and trust 5 of 10 points
| Rule | What is published | Points |
|---|---|---|
| SOC 2 Type II or ISO 27001 | YesThe home, pricing and why-choose pages say YCloud is ISO 27001 certified2,5. | 5 / 5 |
| Open source | Not publishedNot published on the vendor's home or why-choose pages; a GitHub link is shown without a claim2,5. | 0 / 3 |
| Single sign-on | Not publishedNot published on the vendor's pricing, home, inbox or why-choose pages1,2,5,6. | 0 / 2 |
The rule behind each line: how we score WhatsApp customer service platforms.
Plans and prices
As the vendor lists them, before tax. Prices are in US dollars unless the plan shows euros; the points use US dollars, with euros converted at the ECB rate.
| Plan | Price as listed | Per month | Notes |
|---|---|---|---|
| Free1 user account | Free1 | $0 | Shared inbox, broadcasts, chatbot builder, API; 2 channels |
| Growth2 user accounts | $39/month ($468 billed yearly)1 | $39 | 3 channels; extra user $10 a month |
| Pro6 user accounts | $89/month ($1,068 billed yearly)1 | $89 | 8 channels; custom roles |
| Enterprise40 user accounts | $399/month ($4,788 billed yearly)1 | $399 | 30 channels; permanent storage |
Prices are the monthly equivalent of yearly billing; the page says yearly saves 25% and does not state a separate monthly price1. WhatsApp message fees are paid from a prepaid wallet1.
Strengths
- The free plan is described as valid forever, with a shared team inbox, broadcasts, a chatbot builder and API1.
- WhatsApp Business app coexistence is documented, so the app keeps working4.
- Assignment rules route chats by online status, country, language and time of day6.
- A survey goes to the customer automatically at the end of a conversation7.
- API reference and webhook setup guides are published8.
Limits
- Growth includes only 2 user accounts; more cost $10 each a month1.
- Its inbox pages describe only WhatsApp as a channel6,7.
- No free-trial length is stated1.
- Its inbox pages do not describe internal notes, SSO or an app-store mobile app6,7.
- Generative AI runs on credits: Growth includes 5M, and 5M more cost $101.
What YCloud says
Vendor claims. We show them, but they earn no points.
- YCloud says it is ISO 27001 certified and charges zero mark-up on WhatsApp messages5.
Other WhatsApp customer service platforms
- 1
respond.ioTeams that want workflows and AI agents on top of a WhatsApp inbox85/100$79/mocheapest plan for 3 agents - 2
SleekFlowTeams that want broadcasts, a no-code flow builder and an AI agent in one tool83/100$64/mocheapest plan for 3 agents - 3
SuperchatEuropean teams that want a free start and Meta fees at cost81/100$99.56/mocheapest plan for 3 agents - 4
InteraktSmall teams that want unlimited agents on a WhatsApp inbox79/100$19.92/mocheapest plan for 3 agents
Sources
- YCloud pricing, YCloud. Accessed 9 Oct 2026.
- YCloud home page, YCloud. Accessed 9 Oct 2026.
- WhatsApp AI Agent, YCloud. Accessed 9 Oct 2026.
- WhatsApp Business app coexistence, YCloud. Accessed 9 Oct 2026.
- Why choose YCloud, YCloud. Accessed 9 Oct 2026.
- Shared team inbox, YCloud. Accessed 9 Oct 2026.
- Customer service, YCloud. Accessed 9 Oct 2026.
- YCloud Docs, YCloud. Accessed 9 Oct 2026.
- Journey, YCloud. Accessed 9 Oct 2026.
Website: www.ycloud.com · Markdown version · We are not affiliated with YCloud.