saasrankedSoftware, ranked on the facts

call center software · RingCentral

RingCX

RingCentral's contact center with voice and digital channels, priced per user in three public tiers.

52/100

#9 of 10 call center software products
Facts checked 9 Oct 2026

In short

RingCX suits contact centers that want queues, skills routing, dialers and 20+ digital channels from the first tier, at $65 a user2. Supervisors can listen, whisper and barge in4. The catch: the lowest price is above $50, no seat minimum or free trial is printed, and the Enterprise tier is quote-only2.

Best for: Contact centers that want queues, dialers and many channels in one product.

Where the points come from

Price and trial0 of 22
Calling26 of 26
Channels8 of 8
Integrations and reports13 of 20
Reach and uptime0 of 12
Security5 of 12

Price and trial 0 of 22 points

RuleWhat is publishedPoints
Cheapest plan with recording and IVR$65/moStandard, $65 per user a month billed annually; the plan lists ACD, IVR and call recordings2.0 / 12
Smallest team you can buy forNot publishedNot published; the pricing data shows a "1-5 users" range label, not a minimum2.0 / 4
Free trialNot publishedNot published on the vendor's pricing and product pages, which offer a demo1.0 / 3
Free planNoPricing lists Standard, Professional, Elite and a quote-only Enterprise tier; none is free2.0 / 3

Calling 26 of 26 points

RuleWhat is publishedPoints
Call recordingYesStandard lists call recordings and agent screen recording2.3 / 3
IVR menuYesStandard lists "ACD, IVR, skills-based routing"2.5 / 5
Call queuesYesStandard lists ACD and queue callback2.5 / 5
Skills-based routingYesStandard lists skills-based routing2.3 / 3
Power or progressive dialerYesStandard lists a dialer with progressive and predictive modes; the outbound page lists the same modes2,5.6 / 6
Listen, whisper and bargeYesSupervisor page: silent monitoring, whisper coaching and barge-in; no plan named, Standard lists supervisor tools4.4 / 4

Channels 8 of 8 points

RuleWhat is publishedPoints
Messaging channelsSMS, WhatsApp, Live chat, EmailStandard lists voice and 20+ digital channels; product pages name SMS, chat, email and WhatsApp2,3,6.8 / 8

Integrations and reports 13 of 20 points

RuleWhat is publishedPoints
Named CRM and help desk linksSalesforce, HubSpot, ZendeskIntegrations page names Salesforce, HubSpot and Zendesk; Zoho and Pipedrive are not named7.6 / 10
Public API documentationYesRingCX Developer Guide is readable without login and covers calls, IVR and call data9.3 / 3
Live wallboardYesSupervisor page lists real-time dashboards with calls in queue and agents available4.4 / 4
Call transcriptsNot publishedDeveloper guide mentions text transcripts tied to the queue's AI Summaries setting; plan, price and release status are not stated9.0 / 3

Reach and uptime 0 of 12 points

RuleWhat is publishedPoints
Countries with phone numbersNot publishedNot published on the vendor's pages1,3.0 / 6
Uptime SLA in the termsNot publishedThe RingCX services attachment names no uptime percentage; it points to a master agreement not read10.0 / 6

Security 5 of 12 points

RuleWhat is publishedPoints
SOC 2 Type II or ISO 27001YesCompliance page lists an ISO 27001 certificate for RingEX and RingCX8.5 / 5
Single sign-on (SAML)Not publishedNot published on the vendor's RingCX pages1,3.0 / 4
Pause recording for card paymentsNot publishedServices attachment only tells customers to pause recordings; no pause feature is described10.0 / 3

The rule behind each line: how we score call center software products.

Plans and prices

As the vendor lists them, before tax. Prices are in US dollars unless the plan shows euros; the points use US dollars, with euros converted at the ECB rate.

PlanPrice as listedPer monthNotes
StandardContact center teams$65/user/month billed annually ($75 monthly)2$65Voice and 20+ digital channels, ACD, IVR, skills routing, recording, dialer
ProfessionalContact center teams$95/user/month billed annually ($110 monthly)2$95Adds AI quality monitoring and agent assistance
EliteContact center teams$145/user/month billed annually ($165 monthly)2$145Adds supervisor AI coaching and forecasting
EnterpriseLarge global teamsContact us for pricing2QuoteQuote only

The pricing page says paying annually saves up to 15%1. Prices come from the data file the pricing page loads2.

Strengths

  • Standard lists ACD, IVR, skills-based routing, call recordings and a dialer with progressive and predictive modes2,5.
  • Supervisors can use silent monitoring, whisper coaching and barge-in, with real-time dashboards of calls in queue4.
  • Lists integrations with Salesforce, HubSpot and Zendesk7.
  • The RingCX developer guide is readable without login and covers calls, IVR and call data9.
  • RingCentral lists an ISO 27001 certificate for RingCX8.

Limits

  • Standard costs $65 per user a month billed annually, above the $50 mark2.
  • The pricing page prints no minimum number of users and no free trial1,2.
  • Zoho and Pipedrive are not named on the integrations page7.
  • In July 2026 RingCentral disclosed a social engineering incident that affected data for a limited portion of its customers11.

Concerns on record

  • RingCentral's General Advisory Notice of 28 July 2026 says a social engineering campaign affected data for a limited portion of customers; the notice does not name RingCX11.

What RingCentral says

Vendor claims. We show them, but they earn no points.

  • RingCentral says it guarantees 99.999% uptime for RingCX3.

Other call center software products

  1. 1
    CallHippoSmall teams that want a low entry price and published SAML single sign-on
    81/100
    $30/mocheapest plan with recording and IVR
  2. 2
    CloudTalkTeams that want published security reports and wide number coverage
    77/100
    $32.44/mocheapest plan with recording and IVR
  3. 3
    RingoverTeams of three or more that want recording and an IVR on the cheapest plan
    76/100
    $19/mocheapest plan with recording and IVR
  4. 4
    DialpadSmall teams that want recording and an auto attendant from $15 a user
    75/100
    $15/mocheapest plan with recording and IVR

All 10 call center software products

Sources

  1. RingCentral RingCX Plans & Pricing, RingCentral. Accessed 9 Oct 2026.
  2. RingCX plans and pricing data, RingCentral. Accessed 9 Oct 2026.
  3. RingCX contact center, RingCentral. Accessed 9 Oct 2026.
  4. Contact center supervisor tools, RingCentral. Accessed 9 Oct 2026.
  5. RingCX outbound, RingCentral. Accessed 9 Oct 2026.
  6. RingCX omnichannel, RingCentral. Accessed 9 Oct 2026.
  7. Contact center integrations, RingCentral. Accessed 9 Oct 2026.
  8. Compliance, RingCentral. Accessed 9 Oct 2026.
  9. RingCX Developer Guide, RingCentral. Accessed 9 Oct 2026.
  10. RingCX services attachment, RingCentral. Accessed 9 Oct 2026.
  11. Security bulletin: General Advisory Notice, RingCentral. Accessed 9 Oct 2026.

Website: www.ringcentral.com/ringcx.html · Markdown version · We are not affiliated with RingCentral.