saasrankedSoftware, ranked on the facts

knowledge base software · HeroThemes

Heroic Knowledge Base

WordPress plugin that adds a help centre to your own site, sold as a yearly licence.

53/100

#11 of 11 knowledge base tools
Facts checked 9 Oct 2026

In short

Heroic Knowledge Base suits owners of WordPress sites who want a help centre on their own domain with unlimited editors1. Search reports, feedback and login-only access need Plus or higher1. The catch: there is no free plan, the price doubles after the first year, and its pages do not describe an API or single sign-on1.

Best for: WordPress site owners who want a help centre on their own domain.

Where the points come from

Price9 of 18
Publishing21 of 28
Readers and reports18 of 18
Access and data5 of 28
Security0 of 8

Price 9 of 18 points

RuleWhat is publishedPoints
Cheapest paid plan$14.08/moEssential, regular price $169 a year, billed yearly; first year $84.501.9 / 12
Free planNoThe pricing section lists three paid plans and a 14-day money-back guarantee, no free plan1.0 / 6

Publishing 21 of 28 points

RuleWhat is publishedPoints
Help centre on your own domainYesThe plugin runs inside the customer's own WordPress site, and the page says you can own the knowledge base on your own domain1.8 / 8
Multiple languagesYesMultilingual is listed on all plans; translated articles use the WPML plugin1,5.7 / 7
Article version historyYesFeature list: track every edit and roll back to a previous version. No plan is named1.6 / 6
Review and approval workflowNot publishedNot published on the vendor's plugin page or documentation index1,6.0 / 7

Readers and reports 18 of 18 points

RuleWhat is publishedPoints
Search reportsYesSearch tab tracks searches and failed searches with no results; the plugin page lists search analytics on Plus and Pro1,2.6 / 6
Reader feedback on articlesYesFeedback tab shows thumbs up and down ratings; article feedback is listed on Plus and Pro1,2.4 / 4
Help widget for your site or appYesHelp Assistant docks the knowledge base on a WordPress site or any other site; hidden articles are not shown6.4 / 4
Login-only articlesYesWhole knowledge base or categories can be limited to logged-in users; access control is listed on Plus and Pro1,4.4 / 4

Access and data 5 of 28 points

RuleWhat is publishedPoints
Single sign-on (SAML or OIDC)Not publishedNot published on the vendor's plugin page or documentation index1,6.0 / 7
API to read and write articlesNot publishedNot published on the vendor's plugin page or documentation index1,6.0 / 7
Bulk export of articlesYesTools > Export with Articles selected downloads the knowledge base articles as one .xml file; XML counted as a file format3.5 / 5
Editor roles and permissionsNot publishedAccess options are Public and Logged In only; no roles are documented4.0 / 4
Open sourceNot publishedNot published on the vendor's plugin page or documentation index1,6.0 / 5

Security 0 of 8 points

RuleWhat is publishedPoints
SOC 2 Type II or ISO 27001Not publishedNot published on the vendor's plugin page1.0 / 8

The rule behind each line: how we score knowledge base tools.

Plans and prices

As the vendor lists them, before tax. Prices are in US dollars unless the plan shows euros; the points use US dollars, with euros converted at the ECB rate.

PlanPrice as listedPer monthNotes
Essential1 site, unlimited users$169/year1$14.08Regular price; first year $84.50
Plus3 sites, unlimited users$349/year1$29.08Adds search reports, feedback, access control; first year $174.50
Pro + AI5 sites, unlimited users$599/year1$49.92Adds AI assistant and integrations; first year $299.50

Introductory prices are half the regular price for the first year, and the vendor says all renewals are at full price1. WordPress hosting is not included.

Strengths

  • Unlimited users on every plan1.
  • Search reports list failed searches with no results2.
  • WordPress export can download the knowledge base articles as one XML file3.
  • A Help Assistant dock can show your knowledge base on any website, not only WordPress6.

Limits

  • No free plan, and renewals are at the full price, double the introductory price1.
  • Search reports, article feedback and login-only access are not on the Essential plan1.
  • Translated articles need the separate WPML plugin5.
  • The vendor says its products do not support right-to-left languages7.

Other knowledge base tools

  1. 1
    ProProfs Knowledge BaseVery small teams that want to start free and pay per author
    81/100
    $49/mocheapest paid plan
  2. 2
    GitBookProduct and developer documentation teams that want change requests and Git sync
    77/100
    $77/mocheapest paid plan
  3. 3
    ArchbeeProduct teams that need review rules and a docs widget
    73/100
    $80/mocheapest paid plan
  4. 4
    HelpjuiceCompanies that want an editorial review step and an API and can pay a flat fee
    70/100
    $249/mocheapest paid plan

All 11 knowledge base tools

Sources

  1. Heroic Knowledge Base for WordPress, HeroThemes. Accessed 9 Oct 2026.
  2. Heroic Knowledge Base analytics documentation, HeroThemes. Accessed 9 Oct 2026.
  3. Exporting and importing content, HeroThemes. Accessed 9 Oct 2026.
  4. Restricting access to your knowledge base, HeroThemes. Accessed 9 Oct 2026.
  5. Working with WPML, HeroThemes. Accessed 9 Oct 2026.
  6. Heroic Knowledge Base plugin documentation, HeroThemes. Accessed 9 Oct 2026.
  7. Can I translate your products into my language?, HeroThemes. Accessed 9 Oct 2026.

Website: herothemes.com/plugins/heroic-wordpress-knowledge-base · Markdown version · We are not affiliated with HeroThemes.