--- title: Heroic Knowledge Base canonical: https://saasranked.com/software/heroic-knowledge-base/ category: Knowledge Base Software points: 53 rank: 11 of 11 facts_checked: 2026-10-09 --- # Heroic Knowledge Base WordPress plugin that adds a help centre to your own site, sold as a yearly licence. 53 points out of 100. #11 of 11 knowledge base tools. Vendor: HeroThemes. Website: https://herothemes.com/plugins/heroic-wordpress-knowledge-base/ - Essential costs $169 a year at the regular price, for 1 site and unlimited users [1]. - Introductory pricing halves the first year to $84.50; renewals are at full price [1]. - Search reports and article feedback start on Plus, $349 a year for 3 sites [1][2]. - Login-only access for a whole knowledge base or single categories is available from Plus [1][4]. - Translated articles work through WPML, a separate WordPress plugin [5]. Verdict: Heroic Knowledge Base suits owners of WordPress sites who want a help centre on their own domain with unlimited editors [1]. Search reports, feedback and login-only access need Plus or higher [1]. The catch: there is no free plan, the price doubles after the first year, and its pages do not describe an API or single sign-on [1]. Best for: WordPress site owners who want a help centre on their own domain. ## Points | Criterion | Line | Value | Points | Note | |---|---|---|---|---| | Price | Cheapest paid plan | $14.08/mo | 9/12 | Essential, regular price $169 a year, billed yearly; first year $84.50 [1]. | | Price | Free plan | No | 0/6 | The pricing section lists three paid plans and a 14-day money-back guarantee, no free plan [1]. | | Publishing | Help centre on your own domain | Yes | 8/8 | The plugin runs inside the customer's own WordPress site, and the page says you can own the knowledge base on your own domain [1]. | | Publishing | Multiple languages | Yes | 7/7 | Multilingual is listed on all plans; translated articles use the WPML plugin [1][5]. | | Publishing | Article version history | Yes | 6/6 | Feature list: track every edit and roll back to a previous version. No plan is named [1]. | | Publishing | Review and approval workflow | Not published | 0/7 | Not published on the vendor's plugin page or documentation index [1][6]. | | Readers and reports | Search reports | Yes | 6/6 | Search tab tracks searches and failed searches with no results; the plugin page lists search analytics on Plus and Pro [1][2]. | | Readers and reports | Reader feedback on articles | Yes | 4/4 | Feedback tab shows thumbs up and down ratings; article feedback is listed on Plus and Pro [1][2]. | | Readers and reports | Help widget for your site or app | Yes | 4/4 | Help Assistant docks the knowledge base on a WordPress site or any other site; hidden articles are not shown [6]. | | Readers and reports | Login-only articles | Yes | 4/4 | Whole knowledge base or categories can be limited to logged-in users; access control is listed on Plus and Pro [1][4]. | | Access and data | Single sign-on (SAML or OIDC) | Not published | 0/7 | Not published on the vendor's plugin page or documentation index [1][6]. | | Access and data | API to read and write articles | Not published | 0/7 | Not published on the vendor's plugin page or documentation index [1][6]. | | Access and data | Bulk export of articles | Yes | 5/5 | Tools > Export with Articles selected downloads the knowledge base articles as one .xml file; XML counted as a file format [3]. | | Access and data | Editor roles and permissions | Not published | 0/4 | Access options are Public and Logged In only; no roles are documented [4]. | | Access and data | Open source | Not published | 0/5 | Not published on the vendor's plugin page or documentation index [1][6]. | | Security | SOC 2 Type II or ISO 27001 | Not published | 0/8 | Not published on the vendor's plugin page [1]. | ## Plans | Plan | Price | Per month (USD) | |---|---|---| | Essential | $169/year [1] | $14.08 | | Plus | $349/year [1] | $29.08 | | Pro + AI | $599/year [1] | $49.92 | Introductory prices are half the regular price for the first year, and the vendor says all renewals are at full price [1]. WordPress hosting is not included. ## Strengths - Unlimited users on every plan [1]. - Search reports list failed searches with no results [2]. - WordPress export can download the knowledge base articles as one XML file [3]. - A Help Assistant dock can show your knowledge base on any website, not only WordPress [6]. ## Limits - No free plan, and renewals are at the full price, double the introductory price [1]. - Search reports, article feedback and login-only access are not on the Essential plan [1]. - Translated articles need the separate WPML plugin [5]. - The vendor says its products do not support right-to-left languages [7]. ## Sources 1. [Heroic Knowledge Base for WordPress](https://herothemes.com/plugins/heroic-wordpress-knowledge-base/), HeroThemes, accessed 2026-10-09 2. [Heroic Knowledge Base analytics documentation](https://herothemes.com/kb/heroic-knowledge-base-analytics-documentation/), HeroThemes, accessed 2026-10-09 3. [Exporting and importing content](https://herothemes.com/kb/exporting-and-importing-content/), HeroThemes, accessed 2026-10-09 4. [Restricting access to your knowledge base](https://herothemes.com/kb/restricting-access-knowledge-base/), HeroThemes, accessed 2026-10-09 5. [Working with WPML](https://herothemes.com/kb/working-with-wpml/), HeroThemes, accessed 2026-10-09 6. [Heroic Knowledge Base plugin documentation](https://herothemes.com/kb/heroic-knowledge-base-plugin-documentation/), HeroThemes, accessed 2026-10-09 7. [Can I translate your products into my language?](https://herothemes.com/kb/can-translate-products-language/), HeroThemes, accessed 2026-10-09