saasrankedSoftware, ranked on the facts

knowledge base software · Helpjuice

Helpjuice

Hosted knowledge base with flat monthly plans from $249, a review process, SAML sign-in and a full write API.

70/100

#4 of 11 knowledge base tools
Facts checked 9 Oct 2026

In short

Helpjuice suits teams that want review and approval, SAML sign-in, an article API and a help centre on their own subdomain, and can afford a flat monthly fee1,4,5,6,8. The catch is price: the cheapest plan is $249 a month, with no free plan and no certification named on the pages we read1,2.

Best for: Companies that want an editorial review step and an API and can pay a flat fee.

Where the points come from

Price1 of 18
Publishing28 of 28
Readers and reports18 of 18
Access and data23 of 28
Security0 of 8

Price 1 of 18 points

RuleWhat is publishedPoints
Cheapest paid plan$249/moKnowledge Base plan, $249 a month with 30 users; no yearly price shown, so monthly1.1 / 12
Free planNoPricing page shows three paid plans and a 14-day free trial only1.0 / 6

Publishing 28 of 28 points

RuleWhat is publishedPoints
Help centre on your own domainYesHelp article maps a subdomain such as help.yourcompany.com to the knowledge base with a CNAME; no plan limit stated6.8 / 8
Multiple languagesYesPricing page lists multilingual support; the help centre covers linking translations in over 50 languages and adding a front-end language switcher1,7.7 / 7
Article version historyYesFeatures page lists version history and restoring or comparing versions2.6 / 6
Review and approval workflowYesAuthors assign one or more reviewers; articles need approval before publishing, with an optional admin bypass8.7 / 7

Readers and reports 18 of 18 points

RuleWhat is publishedPoints
Search reportsYesSearches tab covers searches that returned matches and those that did not, including zero-result searches9.6 / 6
Reader feedback on articlesYesReaders can comment on articles10; the Analytics Articles tab reports likes and dislikes per article and flags negative feedback13.4 / 4
Help widget for your site or appYesFeatures page lists embedded widgets under integrations2.4 / 4
Login-only articlesYesFeatures page lists restricting access by URL, IP, user or group; pricing page lists private and internal sections1,2.4 / 4

Access and data 23 of 28 points

RuleWhat is publishedPoints
Single sign-on (SAML or OIDC)YesHelp article covers SAML single sign-on with an identity provider4.7 / 7
API to read and write articlesYesAPI v3 creates articles with POST and updates them with PUT5.7 / 7
Bulk export of articlesYesBackup downloads all content as a zip of CSV files; a category and chosen articles export to PDF, DOCX or HTML, one category at a time. Counted as bulk export11.5 / 5
Editor roles and permissionsYesSuper Administrator, Administrator, Collaborator, Draft Writer and Internal Viewer roles12.4 / 4
Open sourceNot publishedNot published on the vendor's features page2.0 / 5

Security 0 of 8 points

RuleWhat is publishedPoints
SOC 2 Type II or ISO 27001Not publishedNot found on the vendor's pages2,3.0 / 8

The rule behind each line: how we score knowledge base tools.

Plans and prices

As the vendor lists them, before tax. Prices are in US dollars unless the plan shows euros; the points use US dollars, with euros converted at the ECB rate.

PlanPrice as listedPer monthNotes
Knowledge BaseUp to 30 users$249/month1$24912 GB file storage
AI-Knowledge BaseUp to 100 users$449/month1$44924 GB storage; AI suite and SSO listed
Unlimited AI-Knowledge BaseUnlimited users$799/month1$79938 GB storage; AI suite and SSO listed

The pricing page lists monthly prices only and mentions no extra fee per user1.

Strengths

  • Flat price covers 30 users on the cheapest plan, so adding editors adds no per-seat fee1.
  • Searches tab includes searches that returned zero results9.
  • Five user roles, from Super Administrator to Internal Viewer12.
  • The help centre can run on your own subdomain through a CNAME record6.
  • Features page lists version history, restoring and comparing versions2.

Limits

  • Cheapest plan is $249 a month, and no free plan exists1.
  • The pricing page shows monthly prices only, with no yearly discount1.
  • Exporting multiple categories at once is not possible; the full backup is a zip of CSV files11.
  • No SOC 2 or ISO 27001 is named on the pages we read2.
  • Plan lists show SSO only on the two higher plans, though the same page names SSO protection for every plan1.

Other knowledge base tools

  1. 1
    ProProfs Knowledge BaseVery small teams that want to start free and pay per author
    81/100
    $49/mocheapest paid plan
  2. 2
    GitBookProduct and developer documentation teams that want change requests and Git sync
    77/100
    $77/mocheapest paid plan
  3. 3
    ArchbeeProduct teams that need review rules and a docs widget
    73/100
    $80/mocheapest paid plan
  4. 5
    Document360Teams that want custom workflow statuses, reader groups and SSO and are happy to get a quote
    70/100
    Not publishedcheapest paid plan

All 11 knowledge base tools

Sources

  1. Helpjuice pricing, Helpjuice. Accessed 9 Oct 2026.
  2. Helpjuice features, Helpjuice. Accessed 9 Oct 2026.
  3. Helpjuice help centre, Helpjuice. Accessed 9 Oct 2026.
  4. Single Sign-On Authentication, Helpjuice help centre. Accessed 9 Oct 2026.
  5. Using API v3, Helpjuice help centre. Accessed 9 Oct 2026.
  6. How To Set Up Custom Domains, Helpjuice help centre. Accessed 9 Oct 2026.
  7. Overview: Multiple Languages & Localization, Helpjuice help centre. Accessed 9 Oct 2026.
  8. Review process, Helpjuice help centre. Accessed 9 Oct 2026.
  9. Searches tab, Helpjuice help centre. Accessed 9 Oct 2026.
  10. Article feedbacks, Helpjuice help centre. Accessed 9 Oct 2026.
  11. How to export all of your Helpjuice data, Helpjuice help centre. Accessed 9 Oct 2026.
  12. How to set up user roles, Helpjuice help centre. Accessed 9 Oct 2026.
  13. Analytics - Articles Tab, Helpjuice help centre. Accessed 9 Oct 2026.

Website: helpjuice.com · Markdown version · We are not affiliated with Helpjuice.