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knowledge base software · GitBook

GitBook

Docs and help centre platform with a free plan for one user and paid sites priced per site and per editor.

77/100

#2 of 11 knowledge base tools
Facts checked 9 Oct 2026

In short

GitBook suits documentation teams that want a free start, Git sync, reviewer-gated change requests and a docs API1,5,10. The catch is that Free is single-user and has no custom domain, and SAML SSO and visitor authentication sit on the upper plans1,2. Its docs do not say whether the search report lists searches with no results12.

Best for: Product and developer documentation teams that want change requests and Git sync.

Where the points come from

Price12 of 18
Publishing22 of 28
Readers and reports12 of 18
Access and data23 of 28
Security8 of 8

Price 12 of 18 points

RuleWhat is publishedPoints
Cheapest paid plan$77/moEssential $65 per site plus $12 for one user, annual billing per month. Free plan excluded as not a paid plan1.6 / 12
Free planYesFree plan lists unlimited page views, built-in SEO and page analytics for one user; sites publish to a gitbook.io address by default1,3.6 / 6

Publishing 22 of 28 points

RuleWhat is publishedPoints
Help centre on your own domainYesSites can move from a gitbook.io subdomain to a chosen domain; plans comparison lists it for Essential and above2,3.8 / 8
Multiple languagesYesVariants with a language set add a language picker for readers; the pricing page lists site variants on every plan1,9.7 / 7
Article version historyNot publishedVersion history is tracked and rolled back per section, not per page, so it is not counted as article history7.0 / 6
Review and approval workflowYesEditors tag reviewers on a change request; the 'Require review by specified actors' rule needs their approval before merging4,5.7 / 7

Readers and reports 12 of 18 points

RuleWhat is publishedPoints
Search reportsNot publishedNot published: the Search card shows what readers typed, but zero-result searches are not mentioned12.0 / 6
Reader feedback on articlesYesWith page rating enabled, the Page feedback card shows how readers rate content, with comments and CSV export12.4 / 4
Help widget for your site or appYesDocs Embed adds search and docs browsing inside a product or website via script, npm or React13.4 / 4
Login-only articlesYesPages can carry a condition so only matching visitors see them18,19; adaptive content is on Ultimate1; sign-in is set up separately16.4 / 4

Access and data 23 of 28 points

RuleWhat is publishedPoints
Single sign-on (SAML or OIDC)YesDocumentation describes SAML 2.0 single sign-on; the plans page lists it as Enterprise only2,8.7 / 7
API to read and write articlesYesAPI reference covers creating and managing spaces, pages and their content15.7 / 7
Bulk export of articlesYesMembers can export a whole section as PDF with 'All pages'; the pricing page lists PDF export from Essential up1,11.5 / 5
Editor roles and permissionsYesGuest, Reader, Commenter, Editor, Reviewer, Creator and Admin roles6.4 / 4
Open sourceNot publishedPublic GPL-3.0 repository holds the code used to render published sites; no page says the editor or backend is open source14.0 / 5

Security 8 of 8 points

RuleWhat is publishedPoints
SOC 2 Type II or ISO 27001YesPricing page marks ISO 27001 and SOC 2 as certified; docs name a SOC 2 Type II audit by Prescient Assurance1,17.8 / 8

The rule behind each line: how we score knowledge base tools.

Plans and prices

As the vendor lists them, before tax. Prices are in US dollars unless the plan shows euros; the points use US dollars, with euros converted at the ECB rate.

PlanPrice as listedPer monthNotes
Free1 userFree1$0Section version history, change requests, Git Sync; no custom domain
Essential1 site, 1 editor$65/site/month + $12/user/month1$77Custom domain, review and approve edits, search analytics, feedback
Ultimate1 site, 1 editor$249/site/month + $12/user/month1$261Adds authenticated access, adaptive content and AI insights
EnterpriseOrganisationsQuote1QuoteAdds SAML SSO and team owners

GitBook says its pricing-page figures are monthly costs under annual billing1. Monthly billing is $79 per site plus $15 per user on Essential2. GitBook's plans page says Essential was formerly called Premium2.

Strengths

  • Free plan covers section version history, change requests, API playgrounds and Git Sync for one user1.
  • Merge rules can require named reviewers to approve a change request before it merges5.
  • Six roles from Reader to Admin, including Reviewer and Creator6.
  • Page ratings feed a Page feedback card, exportable as CSV12.
  • ISO 27001 and SOC 2 are marked certified on every plan; a SOC 2 Type II audit by Prescient Assurance is named1,17.

Limits

  • Free has one user and no custom domain1.
  • Costs scale with sites and editors: $65 per site plus $12 per user on Essential, $249 per site on Ultimate1.
  • SAML SSO is available on Enterprise only1,2.
  • The open-source repository holds the code used to render published sites; it does not state that the editor is open source14.
  • The docs do not say whether the Search report lists searches with no results12.

Other knowledge base tools

  1. 1
    ProProfs Knowledge BaseVery small teams that want to start free and pay per author
    81/100
    $49/mocheapest paid plan
  2. 3
    ArchbeeProduct teams that need review rules and a docs widget
    73/100
    $80/mocheapest paid plan
  3. 4
    HelpjuiceCompanies that want an editorial review step and an API and can pay a flat fee
    70/100
    $249/mocheapest paid plan
  4. 5
    Document360Teams that want custom workflow statuses, reader groups and SSO and are happy to get a quote
    70/100
    Not publishedcheapest paid plan

GitBook vs ProProfs Knowledge Base · GitBook vs Archbee · All 11 knowledge base tools

Sources

  1. GitBook pricing, GitBook. Accessed 9 Oct 2026.
  2. Plans, GitBook docs. Accessed 9 Oct 2026.
  3. Set a custom domain, GitBook docs. Accessed 9 Oct 2026.
  4. Change requests, GitBook docs. Accessed 9 Oct 2026.
  5. Merge rules, GitBook docs. Accessed 9 Oct 2026.
  6. Roles, GitBook docs. Accessed 9 Oct 2026.
  7. Version control, GitBook docs. Accessed 9 Oct 2026.
  8. SSO & SAML, GitBook docs. Accessed 9 Oct 2026.
  9. Content variants, GitBook docs. Accessed 9 Oct 2026.
  10. GitBook API reference, GitBook docs. Accessed 9 Oct 2026.
  11. PDF export, GitBook docs. Accessed 9 Oct 2026.
  12. Traffic insights, GitBook docs. Accessed 9 Oct 2026.
  13. Embed in your product, GitBook docs. Accessed 9 Oct 2026.
  14. GitbookIO/gitbook repository, GitHub. Accessed 9 Oct 2026.
  15. GitBook API quickstart, GitBook docs. Accessed 9 Oct 2026.
  16. Enabling authenticated access, GitBook docs. Accessed 9 Oct 2026.
  17. Security as a company value, GitBook docs. Accessed 9 Oct 2026.
  18. Adapting your content, GitBook docs. Accessed 9 Oct 2026.
  19. Adaptive content FAQ and troubleshooting, GitBook docs. Accessed 9 Oct 2026.

Website: www.gitbook.com · Markdown version · We are not affiliated with GitBook.