ProProfs Knowledge Base vs GitBook
Two of the top three knowledge base tools, compared rule by rule on published facts.
In short
- ProProfs Knowledge Base has 81 points and GitBook 77, 4 apart on our knowledge base software rules.
- ProProfs Knowledge Base earns more on publishing and readers and reports; GitBook earns more on security.
- Cheapest paid plan: ProProfs Knowledge Base $49/mo, GitBook $77/mo.
- Only ProProfs Knowledge Base meets: article version history and search reports.
- Only GitBook meets: SOC 2 Type II or ISO 27001.
ProProfs Knowledge Base81/100 #1 of 11
Best for: Very small teams that want to start free and pay per author.
GitBook77/100 #2 of 11
Best for: Product and developer documentation teams that want change requests and Git sync.
Points by group
| Group | ProProfs Knowledge Base | GitBook |
|---|---|---|
| Price of 18 | 12 | 12 |
| Publishing of 28 | 28 | 22 |
| Readers and reports of 18 | 18 | 12 |
| Access and data of 28 | 23 | 23 |
| Security of 8 | 0 | 8 |
| Total | 81 | 77 |
Rule by rule
What each vendor publishes, and the points it earns. Sources are on each product page.
| Rule (points) | ProProfs Knowledge Base | GitBook |
|---|---|---|
| Cheapest paid plan (12) | $49/mo 6 | $77/mo 6 |
| Free plan (6) | Yes 6 | Yes 6 |
| Help centre on your own domain (8) | Yes 8 | Yes 8 |
| Multiple languages (7) | Yes 7 | Yes 7 |
| Article version history (6) | Yes 6 | Not published 0 |
| Review and approval workflow (7) | Yes 7 | Yes 7 |
| Search reports (6) | Yes 6 | Not published 0 |
| Reader feedback on articles (4) | Yes 4 | Yes 4 |
| Help widget for your site or app (4) | Yes 4 | Yes 4 |
| Login-only articles (4) | Yes 4 | Yes 4 |
| Single sign-on (SAML or OIDC) (7) | Yes 7 | Yes 7 |
| API to read and write articles (7) | Yes 7 | Yes 7 |
| Bulk export of articles (5) | Yes 5 | Yes 5 |
| Editor roles and permissions (4) | Yes 4 | Yes 4 |
| Open source (5) | Not published 0 | Not published 0 |
| SOC 2 Type II or ISO 27001 (8) | Not published 0 | Yes 8 |
ProProfs Knowledge Base
ProProfs Knowledge Base suits a one-person team that wants a free start and a public help centre, with 60+ languages and reader ratings available. Costs grow per author: Essentials is $49 for each. The catch: the pricing page lists approval workflow only on the top tier, and Free stops at 1 author and 25 pages.
GitBook
GitBook suits documentation teams that want a free start, Git sync, reviewer-gated change requests and a docs API. The catch is that Free is single-user and has no custom domain, and SAML SSO and visitor authentication sit on the upper plans. Its docs do not say whether the search report lists searches with no results.
Both products are scored by the same rules: how we score knowledge base tools.