saasrankedSoftware, ranked on the facts

knowledge base software · HelpDocs

HelpDocs

Hosted knowledge base with flat monthly plans, no per-reader fees and 100+ languages.

65/100

#6 of 11 knowledge base tools
Facts checked 9 Oct 2026

In short

HelpDocs suits teams that want a public help centre at a flat price, with readers never counted1. It covers versions, search reports, feedback, roles and SAML or OIDC sign-in3,4,6,7. The catch: there is no free plan, no documented named-reviewer approval step, and no SOC 2 or ISO 27001 report yet1,5,11.

Best for: Small support teams that want a flat-fee public help centre.

Where the points come from

Price3 of 18
Publishing21 of 28
Readers and reports18 of 18
Access and data23 of 28
Security0 of 8

Price 3 of 18 points

RuleWhat is publishedPoints
Cheapest paid plan$99/moSprout, $99 a month billed yearly, 5 editors included1.3 / 12
Free planNoNo free plan is listed; the pricing page offers a 14-day trial1.0 / 6

Publishing 21 of 28 points

RuleWhat is publishedPoints
Help centre on your own domainYesThe pricing page lists a custom domain with an SSL certificate on its plans; support says extra domains cost extra1,9.8 / 8
Multiple languagesYesTranslations in 100+ languages; Sprout allows 3, Bloom 20, Harvest unlimited2,1.7 / 7
Article version historyYesEvery save is versioned; editors compare versions in the editor and restore one3,8.6 / 6
Review and approval workflowNot publishedPages mention sending drafts for review, but no named-reviewer approval step is documented; statuses are Draft, Private, Published3,11.0 / 7

Readers and reports 18 of 18 points

RuleWhat is publishedPoints
Search reportsYesTop Search Queries and a Missed Searches table for terms with no article results6.6 / 6
Reader feedback on articlesYesReaders rate articles with one of three emoji; results show in Stats as a Happiness Score with counts7.4 / 4
Help widget for your site or appYesThe Lighthouse widget embeds help inside a website or app2.4 / 4
Login-only articlesYesPermission groups limit chosen articles to chosen groups; external readers can be limited through JWT tokens2,12.4 / 4

Access and data 23 of 28 points

RuleWhat is publishedPoints
Single sign-on (SAML or OIDC)YesSAML, OpenID and OIDC are listed; the page says SSO is available only on certain plans4.7 / 7
API to read and write articlesYesThe pricing page lists the API as Read & Write on all three plans1.7 / 7
Bulk export of articlesYesSelect several articles in the Content tab and download them as Word in one action; PDF export also exists10,3. Counted as a bulk export.5 / 5
Editor roles and permissionsYesOwner, Admin, Editor and Viewer roles are named; the page says roles are on certain plans4.4 / 4
Open sourceNot publishedNot published on the vendor's pages2.0 / 5

Security 0 of 8 points

RuleWhat is publishedPoints
SOC 2 Type II or ISO 27001NoThe trust centre lists SOC 2 Type 2 and ISO 27001 as In progress, with no dates5.0 / 8

The rule behind each line: how we score knowledge base tools.

Plans and prices

As the vendor lists them, before tax. Prices are in US dollars unless the plan shows euros; the points use US dollars, with euros converted at the ECB rate.

PlanPrice as listedPer monthNotes
Sprout5 editors$99/month billed yearly ($129 monthly)1$993 languages; read and write API
Bloom15 editors$239/month billed yearly ($299 monthly)1$23920 languages; embedded SSO (JWT)
Harvest25 editors$399/month billed yearly ($499 monthly)1$399Unlimited languages; extra editors $25 a month each

The page shows a higher price for monthly billing on each plan1.

Strengths

  • Flat plans with unlimited anonymous readers, so traffic does not raise the bill1.
  • Missed Searches lists search terms that returned no article6.
  • SAML, OpenID Connect and JWT sign-in are supported on certain plans4.
  • Article history lets editors compare versions and restore one8.

Limits

  • No free plan; there is only a 14-day trial1.
  • The lowest plan costs $99 a month on yearly billing, and allows only 3 languages1.
  • SOC 2 Type 2 and ISO 27001 are listed as in progress5.
  • Support says additional custom domains carry an extra fee9.

Other knowledge base tools

  1. 1
    ProProfs Knowledge BaseVery small teams that want to start free and pay per author
    81/100
    $49/mocheapest paid plan
  2. 2
    GitBookProduct and developer documentation teams that want change requests and Git sync
    77/100
    $77/mocheapest paid plan
  3. 3
    ArchbeeProduct teams that need review rules and a docs widget
    73/100
    $80/mocheapest paid plan
  4. 4
    HelpjuiceCompanies that want an editorial review step and an API and can pay a flat fee
    70/100
    $249/mocheapest paid plan

All 11 knowledge base tools

Sources

  1. HelpDocs pricing, HelpDocs. Accessed 9 Oct 2026.
  2. HelpDocs knowledge base software, HelpDocs. Accessed 9 Oct 2026.
  3. Manage content, HelpDocs. Accessed 9 Oct 2026.
  4. Govern access, HelpDocs. Accessed 9 Oct 2026.
  5. HelpDocs Trust Center, HelpDocs. Accessed 9 Oct 2026.
  6. Using Search Stats to Find Content Gaps, HelpDocs. Accessed 9 Oct 2026.
  7. What is the Happiness Score?, HelpDocs. Accessed 9 Oct 2026.
  8. Article Backups, Revisions, and Versioning, HelpDocs. Accessed 9 Oct 2026.
  9. Adding Multiple Domains, HelpDocs. Accessed 9 Oct 2026.
  10. Exporting Articles to Word, HelpDocs. Accessed 9 Oct 2026.
  11. Understanding Article Statuses, HelpDocs. Accessed 9 Oct 2026.
  12. Permissioning, HelpDocs. Accessed 9 Oct 2026.

Website: www.helpdocs.io · Markdown version · We are not affiliated with HelpDocs.