--- title: HelpDocs canonical: https://saasranked.com/software/helpdocs/ category: Knowledge Base Software points: 65 rank: 6 of 11 facts_checked: 2026-10-09 --- # HelpDocs Hosted knowledge base with flat monthly plans, no per-reader fees and 100+ languages. 65 points out of 100. #6 of 11 knowledge base tools. Vendor: HelpDocs. Website: https://www.helpdocs.io/ - The cheapest plan, Sprout, costs $99 a month billed yearly, or $129 billed monthly, with 5 editors [1]. - Anonymous readers are unlimited on every plan, and the API can read and write on all three plans [1]. - Translations cover 100+ languages, though Sprout allows 3 and Bloom 20 [1][2]. - Every save is versioned; editors compare changes and restore earlier versions [3][8]. - HelpDocs lists SOC 2 Type 2 and ISO 27001 as in progress, not held [5]. Verdict: HelpDocs suits teams that want a public help centre at a flat price, with readers never counted [1]. It covers versions, search reports, feedback, roles and SAML or OIDC sign-in [3][4][6][7]. The catch: there is no free plan, no documented named-reviewer approval step, and no SOC 2 or ISO 27001 report yet [1][5][11]. Best for: Small support teams that want a flat-fee public help centre. ## Points | Criterion | Line | Value | Points | Note | |---|---|---|---|---| | Price | Cheapest paid plan | $99/mo | 3/12 | Sprout, $99 a month billed yearly, 5 editors included [1]. | | Price | Free plan | No | 0/6 | No free plan is listed; the pricing page offers a 14-day trial [1]. | | Publishing | Help centre on your own domain | Yes | 8/8 | The pricing page lists a custom domain with an SSL certificate on its plans; support says extra domains cost extra [1][9]. | | Publishing | Multiple languages | Yes | 7/7 | Translations in 100+ languages; Sprout allows 3, Bloom 20, Harvest unlimited [2][1]. | | Publishing | Article version history | Yes | 6/6 | Every save is versioned; editors compare versions in the editor and restore one [3][8]. | | Publishing | Review and approval workflow | Not published | 0/7 | Pages mention sending drafts for review, but no named-reviewer approval step is documented; statuses are Draft, Private, Published [3][11]. | | Readers and reports | Search reports | Yes | 6/6 | Top Search Queries and a Missed Searches table for terms with no article results [6]. | | Readers and reports | Reader feedback on articles | Yes | 4/4 | Readers rate articles with one of three emoji; results show in Stats as a Happiness Score with counts [7]. | | Readers and reports | Help widget for your site or app | Yes | 4/4 | The Lighthouse widget embeds help inside a website or app [2]. | | Readers and reports | Login-only articles | Yes | 4/4 | Permission groups limit chosen articles to chosen groups; external readers can be limited through JWT tokens [2][12]. | | Access and data | Single sign-on (SAML or OIDC) | Yes | 7/7 | SAML, OpenID and OIDC are listed; the page says SSO is available only on certain plans [4]. | | Access and data | API to read and write articles | Yes | 7/7 | The pricing page lists the API as Read & Write on all three plans [1]. | | Access and data | Bulk export of articles | Yes | 5/5 | Select several articles in the Content tab and download them as Word in one action; PDF export also exists [10][3]. Counted as a bulk export. | | Access and data | Editor roles and permissions | Yes | 4/4 | Owner, Admin, Editor and Viewer roles are named; the page says roles are on certain plans [4]. | | Access and data | Open source | Not published | 0/5 | Not published on the vendor's pages [2]. | | Security | SOC 2 Type II or ISO 27001 | No | 0/8 | The trust centre lists SOC 2 Type 2 and ISO 27001 as In progress, with no dates [5]. | ## Plans | Plan | Price | Per month (USD) | |---|---|---| | Sprout | $99/month billed yearly ($129 monthly) [1] | $99 | | Bloom | $239/month billed yearly ($299 monthly) [1] | $239 | | Harvest | $399/month billed yearly ($499 monthly) [1] | $399 | The page shows a higher price for monthly billing on each plan [1]. ## Strengths - Flat plans with unlimited anonymous readers, so traffic does not raise the bill [1]. - Missed Searches lists search terms that returned no article [6]. - SAML, OpenID Connect and JWT sign-in are supported on certain plans [4]. - Article history lets editors compare versions and restore one [8]. ## Limits - No free plan; there is only a 14-day trial [1]. - The lowest plan costs $99 a month on yearly billing, and allows only 3 languages [1]. - SOC 2 Type 2 and ISO 27001 are listed as in progress [5]. - Support says additional custom domains carry an extra fee [9]. ## Sources 1. [HelpDocs pricing](https://www.helpdocs.io/pricing), HelpDocs, accessed 2026-10-09 2. [HelpDocs knowledge base software](https://www.helpdocs.io/), HelpDocs, accessed 2026-10-09 3. [Manage content](https://www.helpdocs.io/manage/), HelpDocs, accessed 2026-10-09 4. [Govern access](https://www.helpdocs.io/govern/), HelpDocs, accessed 2026-10-09 5. [HelpDocs Trust Center](https://trust.helpdocs.io/), HelpDocs, accessed 2026-10-09 6. [Using Search Stats to Find Content Gaps](https://support.helpdocs.io/article/qh5mmhkpcm-using-search-stats-to-find-content-gaps), HelpDocs, accessed 2026-10-09 7. [What is the Happiness Score?](https://support.helpdocs.io/article/rUG5Dm3PaU-what-is-the-happiness-score), HelpDocs, accessed 2026-10-09 8. [Article Backups, Revisions, and Versioning](https://support.helpdocs.io/article/41dS9x54UW-article-history-revisions-and-versioning), HelpDocs, accessed 2026-10-09 9. [Adding Multiple Domains](https://support.helpdocs.io/article/l92xdm4enl-hosting-multiple-domains), HelpDocs, accessed 2026-10-09 10. [Exporting Articles to Word](https://support.helpdocs.io/article/zjj2m1i729-export-to-word), HelpDocs, accessed 2026-10-09 11. [Understanding Article Statuses](https://support.helpdocs.io/article/oJI0ylcwEC-understanding-article-statuses), HelpDocs, accessed 2026-10-09 12. [Permissioning](https://support.helpdocs.io/category/zkgt8spmlz-permissioning), HelpDocs, accessed 2026-10-09