call center software · Freshworks

Freshcaller

Cloud phone system from Freshworks with a free plan and a 14-day trial of paid plans.

54/100

#8 of 10 call center software products
Facts checked 9 Oct 2026

In short

A free plan costs $0 per agent, plus per-minute call charges; Growth is $15 and Pro $39 per agent a month billed yearly¹.
IVR trees start on Pro at $39; recording and wait queues start on Growth at $15².
Pro adds call monitoring, barging and pausing recordings; the live dashboard shows queued callers and agent status^2,6.
Freshcaller offers a 14-day trial and numbers in 90+ countries^1,3.
Freshcaller's app marketplace lists HubSpot CRM, Zoho CRM and Pipedrive apps^15,16,17.

Freshcaller suits teams that want a free plan and a low-cost start, especially if they already use Freshworks tools^1,11. Pro at $39 adds IVR, monitoring and pausing recordings². The catch: the vendor lists no power dialer, SMS or WhatsApp, and call transcription is on request for Enterprise only^4,10.

Best for: Teams that want a free start and a phone line tied to a help desk.

Where the points come from

Price and trial9 of 22

Calling17 of 26

Channels0 of 8

Integrations and reports16 of 20

Reach and uptime4 of 12

Security8 of 12

Price and trial 9 of 22 points

Rule	What is published	Points
Cheapest plan with recording and IVR	$39/moPro, $39 per agent billed yearly: the help-centre plan list puts IVR on Pro and recording on Growth^1,2.	3 / 12
Smallest team you can buy for	Not publishedNot published on the vendor's pricing page¹.	0 / 4
Free trial	YesPricing page offers a 14-day free trial¹.	3 / 3
Free plan	YesFree plan at $0 per agent plus per-minute charges; the free plan has a global call queue^1,7.	3 / 3

Calling 17 of 26 points

Rule	What is published	Points
Call recording	YesCall recording starts on Growth¹.	3 / 3
IVR menu	YesHelp centre lists an IVR tree on Pro and describes key-press call flows^2,8.	5 / 5
Call queues	YesWait queues from Growth; queues ring all agents or the longest-idle agent^1,7.	5 / 5
Skills-based routing	Not publishedNot published on the vendor's pricing or queue pages^1,7.	0 / 3
Power or progressive dialer	Not publishedNot published on the vendor's pricing or features pages^1,4.	0 / 6
Listen, whisper and barge	YesPro lists call monitoring and barging; the help article covers listening in and joining calls^2,5.	4 / 4

Channels 0 of 8 points

Rule	What is published	Points
Messaging channels	NoneNot published: SMS, WhatsApp, live chat and email are not listed on the vendor's pricing or features pages^1,4.	0 / 8

Integrations and reports 16 of 20 points

Rule	What is published	Points
Named CRM and help desk links	HubSpot, Zoho, PipedriveMarketplace lists HubSpot CRM, Zoho CRM and Pipedrive apps for Freshcaller; Salesforce is on request for pre-April 2023 accounts only^15,16,17,19.	6 / 10
Public API documentation	YesPublic API reference documents call endpoints such as GET /api/v1/calls¹³.	3 / 3
Live wallboard	YesLive dashboard shows callers waiting in queue and agent availability⁶.	4 / 4
Call transcripts	YesCall transcription is enabled on request for Enterprise customers, English only¹⁰.	3 / 3

Reach and uptime 4 of 12 points

Rule	What is published	Points
Countries with phone numbers	90Product page says numbers in 90+ countries; help centre says over 90^3,2.	4 / 6
Uptime SLA in the terms	Not publishedNot published on the vendor's pages; the security page gives no uptime percentage¹⁴.	0 / 6

Security 8 of 12 points

Rule	What is published	Points
SOC 2 Type II or ISO 27001	YesFreshworks trust page names SOC 2 Type 2 and ISO/IEC 27001:2022 for the company¹².	5 / 5
Single sign-on (SAML)	Not publishedNot published on the vendor's security page¹⁴.	0 / 4
Pause recording for card payments	YesPro and above can pause a recording when a caller gives confidential details⁹; a PCI Pal payments app is documented¹⁸.	3 / 3

The rule behind each line: how we score call center software products.

Plans and prices

As the vendor lists them, before tax. Prices are in US dollars unless the plan shows euros; the points use US dollars, with euros converted at the ECB rate.

Plan	Price as listed	Per month	Notes
FreePer agent	$0/agent/month + per-minute charges¹	$0	Caller ID, call notes, basic metrics
GrowthPer agent	$15/agent/month^1,2	$15	Adds call recording and wait queues
ProPer agent	$39/agent/month^1,2	$39	Adds IVR, call monitoring, barging, pause recording
EnterprisePer agent	$69/agent/month^1,2	$69	Adds speech-enabled IVR, service level monitoring

All prices are per agent a month billed annually, plus per-minute call charges; the page shows no monthly-billed price¹.

Strengths

Free plan with pay-per-minute calls, plus a 14-day trial of paid plans¹.
Recording and wait queues come in the $15 Growth plan².
Supervisors can listen in and join calls from a live dashboard^5,6.
Pro lets agents pause a recording, and the help centre documents a PCI Pal app for card payments^2,18.
Freshworks names SOC 2 Type 2 and ISO/IEC 27001:2022 on its trust page¹².

Limits

IVR needs Pro at $39 a user; the pricing page lists only speech-enabled IVR, on Enterprise at $69^1,2.
Call transcription is enabled on request for Enterprise only¹⁰.
The vendor lists no power dialer, SMS or WhatsApp^1,4.
The Salesforce app is on request only, for accounts that signed up before April 19, 2023¹⁹.
The pricing page prints no minimum number of agents¹.

Other call center software products

1
CallHippoSmall teams that want a low entry price and published SAML single sign-on
81/100
$30/mocheapest plan with recording and IVR
2
CloudTalkTeams that want published security reports and wide number coverage
77/100
$32.44/mocheapest plan with recording and IVR
3
RingoverTeams of three or more that want recording and an IVR on the cheapest plan
76/100
$19/mocheapest plan with recording and IVR
4
DialpadSmall teams that want recording and an auto attendant from $15 a user
75/100
$15/mocheapest plan with recording and IVR

All 10 call center software products

Sources

Freshcaller pricing, Freshworks. Accessed 9 Oct 2026.
Understanding Freshcaller Pricing Plans, Freshcaller support. Accessed 9 Oct 2026.
Freshcaller cloud PBX, Freshworks. Accessed 9 Oct 2026.
Freshcaller features, Freshworks. Accessed 9 Oct 2026.
Viewing/Monitoring Ongoing Calls, Freshcaller support. Accessed 9 Oct 2026.
Overview of Live Dashboard, Freshcaller support. Accessed 9 Oct 2026.
Setting up Call Queues, Freshcaller support. Accessed 9 Oct 2026.
Introduction to Call Workflows, Freshcaller support. Accessed 9 Oct 2026.
Recording and Pausing Calls, Freshcaller support. Accessed 9 Oct 2026.
Enabling Call Transcriptions, Freshcaller support. Accessed 9 Oct 2026.
Freshcaller apps, Freshworks. Accessed 9 Oct 2026.
Freshworks Trust Center, Freshworks. Accessed 9 Oct 2026.
Freshcaller API, Freshworks. Accessed 9 Oct 2026.
Freshworks security, Freshworks. Accessed 9 Oct 2026.
Hubspot CRM for Freshcaller, Freshworks. Accessed 9 Oct 2026.
Zoho CRM for Freshcaller, Freshworks. Accessed 9 Oct 2026.
Pipedrive for Freshcaller, Freshworks. Accessed 9 Oct 2026.
Using the PCI Pal Payments App, Freshcaller support. Accessed 9 Oct 2026.
Freshcaller app for Salesforce Lightning (v1.1), Freshcaller support. Accessed 9 Oct 2026.

Website: www.freshworks.com/freshcaller-cloud-pbx · Markdown version · We are not affiliated with Freshworks.