Price and trial8 of 22
Calling26 of 26
Channels4 of 8
Integrations and reports16 of 20
Reach and uptime6 of 12
Security5 of 12
call center software · Aircall
Aircall
Cloud phone system for support and sales teams, priced per user with a three-user minimum.
In short
- Essentials costs $30 per user a month billed yearly, with a minimum of 3 licences1.
- Essentials includes call recording, IVR, call queuing, SMS and transcription; whisper and barge start on Professional at $501.
- Integrations are listed for Salesforce, HubSpot, Zoho CRM, Pipedrive and Zendesk3.
- Aircall says it is SOC 2 Type 2 compliant, and SAML sign-in is an Enterprise feature4,1.
- WhatsApp is a $10 per seat monthly add-on, and the power dialer needs Professional1.
Aircall suits small teams that want the calling basics, SMS and named CRM links without a sales call1,3. Essentials is $30 a user, and Professional at $50 adds the dialer and coaching tools1. The catch: every plan needs at least 3 licences, SAML sign-in is Enterprise only, and no uptime percentage appears in the terms1,7.
Best for: Small teams that want recording, IVR and CRM links from the first plan.
Where the points come from
Price and trial 8 of 22 points
| Rule | What is published | Points |
|---|---|---|
| Cheapest plan with recording and IVR | $30/moEssentials, $30 per licence a month billed yearly; lists recording and IVR1. | 6 / 12 |
| Smallest team you can buy for | 3FAQ says all plans require a minimum of 3 licences1. | 2 / 4 |
| Free trial | Not publishedPricing offers free access before buying, but states no trial length or card terms1. | 0 / 3 |
| Free plan | NoPricing lists three plans, all paid or quoted; none is free1. | 0 / 3 |
Calling 26 of 26 points
| Rule | What is published | Points |
|---|---|---|
| Call recording | YesCall recording is included in Essentials, Professional and Enterprise1. | 3 / 3 |
| IVR menu | YesEssentials lists IVR and basic call flow1. | 5 / 5 |
| Call queues | YesCall queuing holds callers until an agent is free; flexible distribution rules in all plans2,1. | 5 / 5 |
| Skills-based routing | YesCalls can be routed to teams grouped by language, skill or any other trait2. | 3 / 3 |
| Power or progressive dialer | YesProfessional lists PowerDialer1. | 6 / 6 |
| Listen, whisper and barge | YesProfessional lists live monitoring and 'call whispering & barge call'; listening is not named separately1. | 4 / 4 |
Channels 4 of 8 points
Integrations and reports 16 of 20 points
| Rule | What is published | Points |
|---|---|---|
| Named CRM and help desk links | Salesforce, HubSpot, Zoho, Pipedrive, ZendeskIntegrations page lists Salesforce, HubSpot, Zoho CRM, Pipedrive and Zendesk CTI3. | 10 / 10 |
| Public API documentation | YesPublic REST API reference lists call endpoints such as List all Calls6. | 3 / 3 |
| Live wallboard | Not publishedNot published: pages mention live monitoring metrics, not waiting calls or agent status on a wallboard1,2. | 0 / 4 |
| Call transcripts | YesCall transcription is included in all three plans1. | 3 / 3 |
Reach and uptime 6 of 12 points
Security 5 of 12 points
| Rule | What is published | Points |
|---|---|---|
| SOC 2 Type II or ISO 27001 | YesSecurity page says Aircall is SOC 2 Type 2 compliant4. | 5 / 5 |
| Single sign-on (SAML) | NoSAML single sign-on is Enterprise only, sold through sales, so it does not count under our rule1,4. | 0 / 4 |
| Pause recording for card payments | Not publishedNo pause or mask feature appears on the pricing or features pages; the terms bar using recording for card details1,7. | 0 / 3 |
The rule behind each line: how we score call center software products.
Plans and prices
As the vendor lists them, before tax. Prices are in US dollars unless the plan shows euros; the points use US dollars, with euros converted at the ECB rate.
| Plan | Price as listed | Per month | Notes |
|---|---|---|---|
| Essentials3 users minimum | $30/user/month1 | $30 | Recording, IVR, call queuing, SMS, transcription |
| Professional3 users minimum | $50/user/month1 | $50 | Adds power dialer, whisper and barge, live monitoring |
| Enterprise25+ users | Custom1 | Quote | Adds SAML single sign-on and SCIM |
Prices are per licence, billed annually; monthly billing is offered and annual billing saves 25%1. Phone numbers, usage and add-ons cost extra1.
Strengths
- Recording, IVR, call queuing, SMS and call transcription are included in the $30 Essentials plan1.
- Lists integrations for all five named CRM and help desk tools3.
- REST API reference is public and covers calls6.
- Names SOC 2 Type 2 compliance on its security page4.
- Says local and international numbers are available in 100+ countries2.
Limits
What Aircall says
Vendor claims. We show them, but they earn no points.
- Aircall says it has 99.95% uptime4.
Other call center software products
- 1
CallHippoSmall teams that want a low entry price and published SAML single sign-on81/100$30/mocheapest plan with recording and IVR - 2
CloudTalkTeams that want published security reports and wide number coverage77/100$32.44/mocheapest plan with recording and IVR - 3
RingoverTeams of three or more that want recording and an IVR on the cheapest plan76/100$19/mocheapest plan with recording and IVR - 4
DialpadSmall teams that want recording and an auto attendant from $15 a user75/100$15/mocheapest plan with recording and IVR
Sources
- Aircall pricing, Aircall. Accessed 9 Oct 2026.
- Aircall features, Aircall. Accessed 9 Oct 2026.
- Aircall integrations, Aircall. Accessed 9 Oct 2026.
- Aircall security, Aircall. Accessed 9 Oct 2026.
- Aircall developer portal, Aircall. Accessed 9 Oct 2026.
- Aircall API reference, Aircall. Accessed 9 Oct 2026.
- Aircall legal documents, Aircall. Accessed 9 Oct 2026.
Website: aircall.io · Markdown version · We are not affiliated with Aircall.