live chat tool · Smartsupp

Smartsupp

Website live chat with a free plan, a 3-operator plan at $25 a month and apps for iPhone, Android and Windows.

76/100

#7 of 12 live chat tools
Facts checked 9 Oct 2026

In short

The free plan has 1 operator and 25 conversations a month, with 14 days of chat history¹.
Plus includes 3 operators for $25 a month billed yearly, with 1 year of history¹.
Solo (1 operator) costs $17 a month billed yearly; Expert (5 operators) costs $83¹.
Agent apps are listed for iPhone/iPad, Android and Windows 10¹.
The Mira AI Agent is a separate add-on from $16 a month¹.

Smartsupp suits small teams that want a three-seat plan at a low flat price and one inbox for chat, Messenger, WhatsApp and email¹. Plus covers 3 operators at $25 a month and keeps chats for a year¹. The catch: groups that route chats by page or language need Expert at $83 a month^1,6, and no two-factor sign-in or SOC 2 report is published^5,8.

Best for: Small shops and teams that want chat plus Messenger, WhatsApp and email in one inbox.

Where the points come from

Price20 of 20

Chat handling17 of 21

Visitors10 of 13

Apps and channels12 of 14

Data and trust4 of 14

Connections13 of 18

Price 20 of 20 points

Rule	What is published	Points
Free plan	YesFree plan includes live chat, 1 operator and 25 conversations a month; the page calls it Free Forever¹.	8 / 8
Cost for 3 agents	$25/moPlus includes 3 operators at $25 a month billed annually; the AI add-on is not counted¹.	12 / 12

Chat handling 17 of 21 points

Rule	What is published	Points
Chat history kept	under_yearThe free plan keeps a limited 14-day history; Solo and Plus keep 1 year¹.	1 / 5
Shared saved replies	YesTeam shortcuts are global shortcuts for all agents, listed among advanced team features¹.	4 / 4
Routing rules	YesGroups send chats from chosen parts of a site, or by language, to chosen agents; Expert and Ultimate only⁶.	8 / 8
Offline message form	YesThe contact form is always on in offline mode⁷; offline messages go by default to active agents' email addresses¹⁰.	4 / 4

Visitors 10 of 13 points

Rule	What is published	Points
Visitor location shown	Not publishedPricing page lists visitor info with "location" but does not say country or city¹.	0 / 3
Live visitor list	YesVisitor List lets agents monitor who is on the website; the page does not say which plans¹.	5 / 5
Proactive chat invitations	YesAutomatic messages and Automation Workflows reach visitors at set moments; paid plans list unlimited automatic messages¹.	5 / 5

Apps and channels 12 of 14 points

Rule	What is published	Points
Agent apps	Windows app, iOS app, Android appPricing page lists an iPhone/iPad app, an Android app and a Windows 10 desktop app¹.	6 / 6
Other channels in the inbox	Email, WhatsApp, Facebook MessengerLive chat, WhatsApp, Messenger and email are managed from one dashboard; Instagram is not listed^1,2.	6 / 8

Data and trust 4 of 14 points

Rule	What is published	Points
SOC 2 Type II or ISO 27001	Not publishedNot published on the vendor's security article, which names no SOC 2 or ISO 27001⁵.	0 / 6
Data processing agreement	YesThe vendor says it has a Data Processing Agreement with all customers and links to it⁴.	4 / 4
Two-factor sign-in for agents	Not publishedNot published on the vendor's security article or agent settings article^5,8.	0 / 4

Connections 13 of 18 points

Rule	What is published	Points
Named integrations	Shopify, WordPress, Wix, WooCommerceShopify, WordPress and Wix plugins are listed³; the pricing page names one-click WooCommerce integration¹.	4 / 6
Public API or webhooks	YesPricing page lists REST API endpoints for conversations and statistics, and webhooks for new messages and closed conversations¹.	4 / 4
Remove vendor branding	NoThe help center says the chat box branding "cannot be removed or hidden on any plan"⁹.	0 / 3
AI agent for chat	YesMira AI Agent answers website visitors and hands over to a human; add-on from $16 a month^1,2.	5 / 5

The rule behind each line: how we score live chat tools.

Plans and prices

As the vendor lists them, before tax. Prices are in US dollars unless the plan shows euros; the points use US dollars, with euros converted at the ECB rate.

Plan	Price as listed	Per month	Notes
Free1 operator	Free¹	$0	25 conversations a month; 14-day history
Solo1 operator	$17/month, billed yearly¹	$17	Unlimited conversations; 1-year history; email channel
Plus3 operators	$25/month, billed yearly¹	$25	Unlimited conversations; 1-year history
Expert5 operators	$83/month, billed yearly¹	$83	3-year history; groups; extra operators from $24 a month
UltimateCustom	From $280/month¹	Quote	Custom operators; 3-year history

Prices on the page carry a billed-annually label; the page does not show a separate monthly-billing price¹. VAT is added at checkout¹.

Strengths

Plus gives 3 operators for $25 a month billed yearly¹.
Paid plans keep 1 to 3 years of chat history and have unlimited conversations¹.
The vendor offers a Data Processing Agreement to all customers⁴.
Apps exist for iPhone/iPad, Android and Windows¹.

Limits

The free plan is capped at 25 conversations a month and 14 days of history¹.
Routing by page or language via groups is limited to Expert and Ultimate⁶.
Instagram is not listed among the chat channels¹.
The AI agent costs extra, from $16 a month, on top of any plan¹.
The chat box branding cannot be removed on any plan⁹.

Other live chat tools

1
TidioSmall shops that want a free start and many agent seats
88/100
$24.17/mocost for 3 agents
2
Zoho SalesIQSmall teams that want to see who is on the site and chat with them
85/100
$21/mocost for 3 agents
3
LiveChatSmall support teams that want routing and agent apps and can pay per seat
80/100
$57/mocost for 3 agents
4
CrispSmall teams that want flat workspace pricing and a shared inbox
78/100
$45/mocost for 3 agents

All 12 live chat tools

Sources

Smartsupp pricing, Smartsupp. Accessed 9 Oct 2026.
Smartsupp home page, Smartsupp. Accessed 9 Oct 2026.
Smartsupp integrations, Smartsupp. Accessed 9 Oct 2026.
Data privacy & GDPR, Smartsupp Help Center. Accessed 9 Oct 2026.
Security at Smartsupp, Smartsupp Help Center. Accessed 9 Oct 2026.
Groups, Smartsupp Help Center. Accessed 9 Oct 2026.
Chat box: Contact form, Smartsupp Help Center. Accessed 9 Oct 2026.
Agents - general settings, Smartsupp Help Center. Accessed 9 Oct 2026.
Can I remove the chat box logo?, Smartsupp Help Center. Accessed 9 Oct 2026.
Email notifications for missed conversations, offline messages and new contacts, Smartsupp Help Center. Accessed 9 Oct 2026.

Website: www.smartsupp.com · Markdown version · We are not affiliated with Smartsupp.