saasrankedSoftware, ranked on the facts

knowledge base software · KnowledgeOwl

KnowledgeOwl

Hosted knowledge base with public monthly prices, custom roles, SAML sign-in and a write API.

58/100

#10 of 11 knowledge base tools
Facts checked 9 Oct 2026

In short

KnowledgeOwl suits small teams that want custom author roles, revision history, private articles and SAML sign-in at a public price1,7,8. Basic covers one knowledge base and one author, and each extra costs more1. The catch: no free plan, no documented multi-language feature, and no SOC 2 report yet1,5.

Best for: Small teams that need roles, version review and private content.

Where the points come from

Price3 of 18
Publishing14 of 28
Readers and reports18 of 18
Access and data23 of 28
Security0 of 8

Price 3 of 18 points

RuleWhat is publishedPoints
Cheapest paid plan$90/moBasic is $100 a month; yearly payment takes 10% off, giving $90. One author and one knowledge base included1,3.3 / 12
Free planNoNo free plan is listed; the pricing page offers a 30-day trial1.0 / 6

Publishing 14 of 28 points

RuleWhat is publishedPoints
Help centre on your own domainYesPricing lists a custom domain on Basic, Pro and Business; help pages cover adding a private domain1,4.8 / 8
Multiple languagesNot publishedNot found on the vendor's pages; only a single default language setting is described4,11.0 / 7
Article version historyYesVersion history is listed on Basic, Pro and Business; help pages cover comparing and recovering revisions1,4.6 / 6
Review and approval workflowNot publishedAuthors mark a version ready for review and reviewing authors activate it. The page describes no named reviewer or approval step6,2.0 / 7

Readers and reports 18 of 18 points

RuleWhat is publishedPoints
Search reportsYesAnalytics track searches, including ones that come up empty1,2.6 / 6
Reader feedback on articlesYesArticle rating and commenting options are listed, with a ratings reporting page in the help centre1,4.4 / 4
Help widget for your site or appYesThe pricing comparison lists a contextual help widget; the help centre has a Contextual Help Widget (2.0) section1,4.4 / 4
Login-only articlesYesPrivate articles with sign-in required are listed on Basic, Pro and Business1.4 / 4

Access and data 23 of 28 points

RuleWhat is publishedPoints
Single sign-on (SAML or OIDC)YesSAML SSO for authors is documented; the SSO page says it is available on all plan levels8.7 / 7
API to read and write articlesYesAPI keys can be granted Create (POST) and Update (PUT) on articles; the page says select plans, and pricing lists a developer API on Basic9,1.7 / 7
Bulk export of articlesYesA documented script exports all live articles to Markdown files in one run; HTML zip and CSV exports also exist10,4.5 / 5
Editor roles and permissionsYesDefault Editor and Writer roles, plus Full Account Admin and custom roles on select plans7,1.4 / 4
Open sourceNot publishedNot published on the vendor's homepage2.0 / 5

Security 0 of 8 points

RuleWhat is publishedPoints
SOC 2 Type II or ISO 27001NoThe SOC 2 page says KnowledgeOwl is pursuing an audit and will share the report once done5.0 / 8

The rule behind each line: how we score knowledge base tools.

Plans and prices

As the vendor lists them, before tax. Prices are in US dollars unless the plan shows euros; the points use US dollars, with euros converted at the ECB rate.

PlanPrice as listedPer monthNotes
Basic1 author, 1 knowledge base$100/month; about $90/month billed yearly1,3$90Up to 1,000 articles; extra author $25, extra knowledge base $50
Pro1 author, 1 knowledge base$250/month1$250Up to 2,500 articles
Business1 author, 1 knowledge base$500/month1$500Up to 5,000 articles; 99.5% uptime guarantee

The pricing page shows monthly prices. A support page offers 10% off annual payments, 15% for 2 years and 20% for 3 years3.

Strengths

  • Version history, custom author roles and private articles are listed from the Basic plan1.
  • SAML sign-in for authors is documented and available on all plan levels8.
  • Exports include a Markdown script, HTML zip, CSV and PDF10,4.
  • Analytics show searches that come up empty2.

Limits

  • No free plan; there is a 30-day trial only1.
  • Basic includes one author; each extra author is $25 a month1.
  • The version review page describes no named reviewer and no approval step before a version goes live6.
  • SOC 2 is in progress, and no report exists yet5.

Other knowledge base tools

  1. 1
    ProProfs Knowledge BaseVery small teams that want to start free and pay per author
    81/100
    $49/mocheapest paid plan
  2. 2
    GitBookProduct and developer documentation teams that want change requests and Git sync
    77/100
    $77/mocheapest paid plan
  3. 3
    ArchbeeProduct teams that need review rules and a docs widget
    73/100
    $80/mocheapest paid plan
  4. 4
    HelpjuiceCompanies that want an editorial review step and an API and can pay a flat fee
    70/100
    $249/mocheapest paid plan

All 11 knowledge base tools

Sources

  1. KnowledgeOwl pricing, KnowledgeOwl. Accessed 9 Oct 2026.
  2. KnowledgeOwl home, KnowledgeOwl. Accessed 9 Oct 2026.
  3. Plans, KnowledgeOwl Support. Accessed 9 Oct 2026.
  4. KnowledgeOwl Support home, KnowledgeOwl Support. Accessed 9 Oct 2026.
  5. SOC 2, KnowledgeOwl Support. Accessed 9 Oct 2026.
  6. Article in-app version review process, KnowledgeOwl Support. Accessed 9 Oct 2026.
  7. Default author roles, KnowledgeOwl Support. Accessed 9 Oct 2026.
  8. Single Sign-On (SSO), KnowledgeOwl Support. Accessed 9 Oct 2026.
  9. Use the KnowledgeOwl API, KnowledgeOwl Support. Accessed 9 Oct 2026.
  10. Markdown export, KnowledgeOwl Support. Accessed 9 Oct 2026.
  11. Set your knowledge base time zone, date, and language, KnowledgeOwl Support. Accessed 9 Oct 2026.

Website: www.knowledgeowl.com · Markdown version · We are not affiliated with KnowledgeOwl.