Price14 of 20
Chat handling16 of 21
Visitors5 of 13
Apps and channels12 of 14
Data and trust10 of 14
Connections13 of 18
live chat tool · Freshworks Inc.
Freshchat
Live chat and messaging inbox with a free plan and paid plans that add social channels and an AI agent.
In short
- The Free plan covers up to 10 agents with a website chat widget, shared inbox and email1.
- Growth costs $19 per agent a month billed yearly, or $57 a month for 3 agents1.
- Growth adds WhatsApp, Facebook Messenger and Instagram in the inbox1.
- Freshworks names SOC 2 Type 2 and ISO/IEC 27001:2022, and lists a Data Processing Agreement7.
- Agent apps exist for iOS and Android6.
Freshchat suits teams that want a free start and social channels in one inbox, with shared canned replies, assignment rules and webhooks1,3,4,8. Freshworks names SOC 2 Type 2 and ISO/IEC 270017. The catch: the Freddy AI Agent costs $49 per 100 sessions beyond 500, and Freshworks does not publish a live visitor list or branding removal on its pricing page1.
Best for: Teams that want chat plus WhatsApp, Messenger and Instagram in one inbox.
Where the points come from
Price 14 of 20 points
Chat handling 16 of 21 points
| Rule | What is published | Points |
|---|---|---|
| Chat history kept | Not publishedNot published on the vendor's pricing page1. | 0 / 5 |
| Shared saved replies | YesFolders of canned responses can be shared with all agents or specific teams3. | 4 / 4 |
| Routing rules | YesAssignment rules auto-assign conversations by content, visitor country, language or URL4. | 8 / 8 |
| Offline message form | YesVisitors can leave contact details and a message when offline; it appears as a chat message5. | 4 / 4 |
Visitors 5 of 13 points
| Rule | What is published | Points |
|---|---|---|
| Visitor location shown | Not publishedNot published on the vendor's pricing and live chat pages1,13. | 0 / 3 |
| Live visitor list | Not publishedNot published on the vendor's pricing and live chat pages1,13. | 0 / 5 |
| Proactive chat invitations | YesTriggered messages are sent to website visitors, for example after time on the pricing page15; pricing page lists proactive engagement1. | 5 / 5 |
Apps and channels 12 of 14 points
Data and trust 10 of 14 points
| Rule | What is published | Points |
|---|---|---|
| SOC 2 Type II or ISO 27001 | YesFreshworks Trust Center lists SOC 2 Type 2 and ISO/IEC 27001:2022 at company level7. | 6 / 6 |
| Data processing agreement | YesTrust Center lists a Data Processing Agreement, available without a request7. | 4 / 4 |
| Two-factor sign-in for agents | Not publishedSecurity page mentions two-factor authentication under access controls, not that agents can turn it on14. | 0 / 4 |
Connections 13 of 18 points
| Rule | What is published | Points |
|---|---|---|
| Named integrations | Shopify, WordPress, WooCommerce, SlackHelp articles cover Shopify, WordPress and Slack integrations and a WooCommerce Smart Plug9,10,11,12. | 4 / 6 |
| Public API or webhooks | YesHelp center documents conversation APIs and webhooks8. | 4 / 4 |
| Remove vendor branding | Not publishedNot published on the vendor's pricing page1. | 0 / 3 |
| AI agent for chat | YesFreddy AI Agent is included on Growth and above, first 500 sessions free1. | 5 / 5 |
The rule behind each line: how we score live chat tools.
Plans and prices
As the vendor lists them, before tax. Prices are in US dollars unless the plan shows euros; the points use US dollars, with euros converted at the ECB rate.
| Plan | Price as listed | Per month | Notes |
|---|---|---|---|
| FreeUp to 10 agents | Free1 | $0 | Chat widget, shared inbox, email, roles |
| GrowthPer agent | $19/agent/month1 | $19 | Adds Freddy AI Agent, WhatsApp, Messenger, Instagram, SMS |
| ProPer agent | $49/agent/month1 | $49 | Adds round robin and load-balanced assignment |
| EnterprisePer agent | $79/agent/month1 | $79 | Adds skill-based assignment |
Prices are per agent a month, billed annually. For 3 agents on Growth: 3 x $19 = $57 a month1.
Strengths
- Free plan for up to 10 agents with chat widget, shared inbox and email1.
- Canned replies can be shared with all agents or specific teams3.
- Assignment rules route chats by content, country, language or URL4.
- Offline messages arrive in the inbox as chats5.
- Freshworks names SOC 2 Type 2 and ISO/IEC 27001:20227.
Other live chat tools
- 1
TidioSmall shops that want a free start and many agent seats88/100$24.17/mocost for 3 agents - 2
Zoho SalesIQSmall teams that want to see who is on the site and chat with them85/100$21/mocost for 3 agents - 3
LiveChatSmall support teams that want routing and agent apps and can pay per seat80/100$57/mocost for 3 agents - 4
CrispSmall teams that want flat workspace pricing and a shared inbox78/100$45/mocost for 3 agents
Sources
- Freshchat Pricing & Plans, Freshworks. Accessed 9 Oct 2026.
- How to get Freshchat for free, Freshchat Support. Accessed 9 Oct 2026.
- Canned Responses, Freshchat Support. Accessed 9 Oct 2026.
- What are Assignment Rules in Freshchat?, Freshchat Support. Accessed 9 Oct 2026.
- Offline Experience in Freshchat, Freshchat Support. Accessed 9 Oct 2026.
- Take Freshchat wherever your customers are, Freshchat Support. Accessed 9 Oct 2026.
- Freshworks Trust Center, Freshworks. Accessed 9 Oct 2026.
- Conversation APIs and Webhooks, Freshchat Support. Accessed 9 Oct 2026.
- Shopify Integration, Freshchat Support. Accessed 9 Oct 2026.
- WordPress Integration, Freshchat Support. Accessed 9 Oct 2026.
- WooCommerce Smart Plug, Freshchat Support. Accessed 9 Oct 2026.
- Slack, Freshchat Support. Accessed 9 Oct 2026.
- Freshworks live chat software, Freshworks. Accessed 9 Oct 2026.
- Freshworks security, Freshworks. Accessed 9 Oct 2026.
- Triggered messages in Freshchat, Freshchat Support. Accessed 9 Oct 2026.
Website: www.freshworks.com/live-chat-software · Markdown version · We are not affiliated with Freshworks Inc..