live chat tool · Chatwoot

Chatwoot

Shared-inbox live chat with a free plan for 2 agents, per-agent paid plans from $19 and a named SOC 2 Type II certification.

69/100

#9 of 12 live chat tools
Facts checked 9 Oct 2026

In short

The Hacker plan is $0 for up to 2 agents with live chat, 500 conversations a month and 30 days of data¹.
Startups costs $19 per agent a month, so 3 agents cost $57; it keeps data for 1 year¹.
The vendor says it is SOC 2 Type II certified and offers data processing agreements³.
Two-factor sign-in is available for all accounts^3,9.
Round-robin auto-assignment of chats is on by default⁷.

Chatwoot suits small teams that want one inbox for website chat, email, WhatsApp, Facebook and Instagram, with a SOC 2 Type II certification and two-factor sign-in named on its pages^2,3,9. Startups works out at $57 a month for 3 agents¹. The catch: the Shopify and WooCommerce integrations are not yet released, and no Windows app or visitor list is published^2,4,5.

Best for: Small teams that want one inbox for chat, email and social channels with security documentation.

Where the points come from

Price14 of 20

Chat handling13 of 21

Visitors5 of 13

Apps and channels12 of 14

Data and trust14 of 14

Connections11 of 18

Price 14 of 20 points

Rule	What is published	Points
Free plan	YesHacker is $0 for up to 2 agents with live chat and 500 conversations a month; no time limit is stated¹.	8 / 8
Cost for 3 agents	$57/moStartups at $19 per agent a month, times 3 agents; only a monthly price is shown¹.	6 / 12

Chat handling 13 of 21 points

Rule	What is published	Points
Chat history kept	under_yearCheapest plan with live chat is Hacker, which lists 30 days of data retention; Startups lists 1 year¹.	1 / 5
Shared saved replies	Yes'All canned responses are available for all agents in the account'⁶.	4 / 4
Routing rules	YesRound-robin auto-assignment divides conversations among available agents; the article names no plan⁷.	8 / 8
Offline message form	Not publishedNot published: the business hours article covers inboxes generally and the widget settings article does not say the widget takes messages when offline^8,13.	0 / 4

Visitors 5 of 13 points

Rule	What is published	Points
Visitor location shown	Not publishedNot published on the vendor's contacts article, which mentions country and city only as list filters¹⁵.	0 / 3
Live visitor list	Not publishedNot published on the vendor's features page; 'Live View' is described as a real-time support dashboard².	0 / 5
Proactive chat invitations	YesCampaigns send messages on a set page after a set number of seconds¹⁰.	5 / 5

Apps and channels 12 of 14 points

Rule	What is published	Points
Agent apps	iOS app, Android appMobile apps page links to an App Store app and a Google Play app; no Windows app is listed⁴.	4 / 6
Other channels in the inbox	Email, WhatsApp, Facebook Messenger, InstagramFeatures page lists email via IMAP/SMTP, WhatsApp, Facebook Messenger and Instagram as inbox channels; paid plans^2,1.	8 / 8

Data and trust 14 of 14 points

Rule	What is published	Points
SOC 2 Type II or ISO 27001	YesSecurity page says 'SOC 2 Type II Certified'³.	6 / 6
Data processing agreement	YesSecurity page says data processing agreements are available³.	4 / 4
Two-factor sign-in for agents	YesAgents enable two-factor authentication in profile settings; security page says it is available for all accounts^3,9.	4 / 4

Connections 11 of 18 points

Rule	What is published	Points
Named integrations	WordPress, SlackWordPress plugin on GitHub¹¹ and Slack integration⁵; Shopify and WooCommerce are listed as coming Q4 2026⁵.	2 / 6
Public API or webhooks	YesDeveloper docs describe REST APIs and a webhook system; webhooks send conversation and message events^12,14.	4 / 4
Remove vendor branding	Not publishedNot published on the vendor's features page or live chat settings article^2,13.	0 / 3
AI agent for chat	YesCaptain Assistant is a chatbot that answers customer questions; paid plans include monthly AI credits¹.	5 / 5

The rule behind each line: how we score live chat tools.

Plans and prices

As the vendor lists them, before tax. Prices are in US dollars unless the plan shows euros; the points use US dollars, with euros converted at the ECB rate.

Plan	Price as listed	Per month	Notes
HackerUp to 2 agents	Free¹	$0	Live chat only; 500 conversations a month; 30-day retention
StartupsPer agent	$19/agent/month¹	$19	All channels; 1-year retention; 300 AI credits
BusinessPer agent	$39/agent/month¹	$39	Adds teams, automation rules, voice; 2-year retention
EnterprisePer agent	$99/agent/month¹	$99	Adds SSO/SAML and audit logs; 3-year retention

The pricing page shows one monthly price per agent and no yearly price¹. Extra Captain AI credits cost $20 per 1,000¹.

Strengths

Startups covers 3 agents for $57 a month¹.
Names a SOC 2 Type II certification and offers data processing agreements³.
Canned responses are available to all agents in the account⁶.
Campaigns can start a chat after a visitor spends set seconds on a page¹⁰.

Limits

The free plan keeps data for only 30 days and allows live chat only¹.
Shopify and WooCommerce integrations are listed as coming in Q4 2026⁵.
Agent apps are listed for iOS and Android only, with no Windows app⁴.
No live list of current website visitors is documented^2,15.

Other live chat tools

1
TidioSmall shops that want a free start and many agent seats
88/100
$24.17/mocost for 3 agents
2
Zoho SalesIQSmall teams that want to see who is on the site and chat with them
85/100
$21/mocost for 3 agents
3
LiveChatSmall support teams that want routing and agent apps and can pay per seat
80/100
$57/mocost for 3 agents
4
CrispSmall teams that want flat workspace pricing and a shared inbox
78/100
$45/mocost for 3 agents

All 12 live chat tools

Sources

Chatwoot pricing, Chatwoot. Accessed 9 Oct 2026.
Chatwoot features, Chatwoot. Accessed 9 Oct 2026.
Chatwoot security, Chatwoot. Accessed 9 Oct 2026.
Chatwoot mobile apps, Chatwoot. Accessed 9 Oct 2026.
Chatwoot integrations, Chatwoot. Accessed 9 Oct 2026.
How to create saved reply templates with Canned Responses?, Chatwoot Help Center. Accessed 9 Oct 2026.
Assigning conversations in a round-robin fashion, Chatwoot Help Center. Accessed 9 Oct 2026.
Business Hours and Auto-Responder, Chatwoot Help Center. Accessed 9 Oct 2026.
Multi-Factor Authentication (MFA) in Chatwoot, Chatwoot Help Center. Accessed 9 Oct 2026.
How to use Campaigns?, Chatwoot Help Center. Accessed 9 Oct 2026.
How to install live chat on a WordPress website?, Chatwoot Help Center. Accessed 9 Oct 2026.
Chatwoot developer documentation, Chatwoot. Accessed 9 Oct 2026.
Website live chat settings explained, Chatwoot Help Center. Accessed 9 Oct 2026.
How to use webhooks?, Chatwoot Help Center. Accessed 9 Oct 2026.
Understanding Contacts, Chatwoot Help Center. Accessed 9 Oct 2026.

Website: www.chatwoot.com · Markdown version · We are not affiliated with Chatwoot.