Price17 of 20
Chat handling17 of 21
Visitors5 of 13
Apps and channels10 of 14
Data and trust4 of 14
Connections7 of 18
live chat tool · Chaport Inc.
Chaport
Live chat with a free plan for 2 operators, paid plans that include several seats, and apps for Windows, Mac and phones.
In short
- The Free plan has 2 operators, unlimited chats and websites, and keeps 60 days of chat history1,7.
- Pro costs EUR 29 a month billed yearly (EUR 39 billed monthly) and includes 4 operators1.
- Pro and Unlimited keep chat history without a limit7.
- Apps are listed for Windows, Mac, iOS and Android; no Linux app is listed2.
- Email and Facebook Messenger conversations reach the same inbox3,8.
Chaport suits small teams that want a permanent free plan10, then a flat price for 4 operators: EUR 29 a month billed yearly on Pro1. Assignment rules and shared saved replies are listed, and Windows, Mac and phone apps exist1,2. The catch: Free keeps only 60 days of history, chatbots are scenario-based with no AI agent listed, and the GDPR page names no SOC 2 or ISO 270011,5,6,7.
Best for: Small teams that want a free start and a low flat price for 4 operators.
Where the points come from
Price 17 of 20 points
| Rule | What is published | Points |
|---|---|---|
| Free plan | YesFree plan with 2 operators and unlimited chats; after the trial the account moves to Free, which the FAQ says stays available forever1,10. | 8 / 8 |
| Cost for 3 agents | $32.44/moPro, EUR 29 a month billed yearly, includes 4 operators so 3 agents fit1. Converted at €1 = $1.118613. | 9 / 12 |
Chat handling 17 of 21 points
| Rule | What is published | Points |
|---|---|---|
| Chat history kept | under_yearThe Free plan keeps correspondence history for 60 days; Pro and Unlimited keep it without a limit7. | 1 / 5 |
| Shared saved replies | YesThe comparison table lists shared saved replies that can be shared with all operators, on Unlimited1. | 4 / 4 |
| Routing rules | YesAssignment rules assign chats to operators or teams by visitor info and message text; Unlimited1. | 8 / 8 |
| Offline message form | YesOffline messages: receive messages when all operators are offline. An email notice goes to the account email1,12. | 4 / 4 |
Visitors 5 of 13 points
| Rule | What is published | Points |
|---|---|---|
| Visitor location shown | Not publishedDetailed visitor info lists visitor language, location, browser and start page. The page does not say country or city1. | 0 / 3 |
| Live visitor list | Not publishedNot published on the pricing page, which lists only per-chat visitor behaviour1. | 0 / 5 |
| Proactive chat invitations | YesAuto-invitations are automatic pop-up messages that start chats; Pro and above. Free has one default branded invitation1. | 5 / 5 |
Apps and channels 10 of 14 points
| Rule | What is published | Points |
|---|---|---|
| Agent apps | Windows app, iOS app, Android appThe download page links a Windows installer, a Mac app, an App Store app and a Google Play app2. | 6 / 6 |
| Other channels in the inbox | Email, Facebook MessengerEmail and Facebook arrive in Chaport; the Facebook guide names Messenger. WhatsApp and Instagram are not listed3,8. | 4 / 8 |
Data and trust 4 of 14 points
| Rule | What is published | Points |
|---|---|---|
| SOC 2 Type II or ISO 27001 | Not publishedNot published on the vendor's GDPR page5. | 0 / 6 |
| Data processing agreement | YesChaport prepared a Data Processing Addendum and asks customers to email a request to sign it5. | 4 / 4 |
| Two-factor sign-in for agents | Not publishedNot published on the vendor's pages5,9. | 0 / 4 |
Connections 7 of 18 points
| Rule | What is published | Points |
|---|---|---|
| Named integrations | Shopify, WordPress, ZapierThe integrations page lists Shopify, WordPress and Zapier; WooCommerce and Slack are not listed. Wix has an install guide only4,9. | 3 / 6 |
| Public API or webhooks | YesThe pricing table lists a REST and JavaScript API, from Pro1. | 4 / 4 |
| Remove vendor branding | Not publishedNot published on the vendor's pages1,9. | 0 / 3 |
| AI agent for chat | Not publishedThe chatbot page describes button-based scenario bots. No Chaport product page mentions AI6. | 0 / 5 |
The rule behind each line: how we score live chat tools.
Plans and prices
As the vendor lists them, before tax. Prices are in US dollars unless the plan shows euros; the points use US dollars, with euros converted at the ECB rate.
| Plan | Price as listed | Per month | Notes |
|---|---|---|---|
| Free2 operators | Free1,7 | $0 | Unlimited chats and websites; 60-day chat history; no time limit |
| Pro4 operators | EUR 29/month billed yearly1 | – | EUR 39 billed monthly; unlimited history, auto-invitations, REST API |
| UnlimitedUnlimited operators | EUR 99/month billed yearly1 | – | EUR 129 billed monthly; adds chatbots, teams, assignment rules, shared saved replies |
The pricing page shows euros only. Other Chaport pages quote dollar figures that differ from it, so we use the pricing page1,3,6.
Strengths
- The Free plan has no time limit and includes 2 operators and unlimited chats1.
- Pro includes 4 operators for EUR 29 a month billed yearly1.
- Windows, Mac, iOS and Android apps are available to download2.
- Assignment rules and automatic operator assignment are listed1.
- Chaport offers a data processing addendum on request5.
What Chaport Inc. says
Vendor claims. We show them, but they earn no points.
- Chaport says over 100,000 teams use it11.
Other live chat tools
- 1
TidioSmall shops that want a free start and many agent seats88/100$24.17/mocost for 3 agents - 2
Zoho SalesIQSmall teams that want to see who is on the site and chat with them85/100$21/mocost for 3 agents - 3
LiveChatSmall support teams that want routing and agent apps and can pay per seat80/100$57/mocost for 3 agents - 4
CrispSmall teams that want flat workspace pricing and a shared inbox78/100$45/mocost for 3 agents
Sources
- Chaport pricing and plans comparison, Chaport. Accessed 9 Oct 2026.
- Download Chaport apps, Chaport. Accessed 9 Oct 2026.
- Chaport multi-channel, Chaport. Accessed 9 Oct 2026.
- Chaport integrations, Chaport. Accessed 9 Oct 2026.
- Chaport GDPR, Chaport. Accessed 9 Oct 2026.
- Chaport chatbots, Chaport. Accessed 9 Oct 2026.
- History, Chaport Help Center. Accessed 9 Oct 2026.
- Integration with Facebook, Chaport Help Center. Accessed 9 Oct 2026.
- Chaport Help Center, Chaport. Accessed 9 Oct 2026.
- Plans and pricing FAQ, Chaport Help Center. Accessed 9 Oct 2026.
- Chaport home page, Chaport. Accessed 9 Oct 2026.
- Email notifications, Chaport Help Center. Accessed 9 Oct 2026.
- Euro foreign exchange reference rates: US dollar, European Central Bank. Accessed 8 Oct 2026.
Website: www.chaport.com · Markdown version · We are not affiliated with Chaport Inc..