saasrankedSoftware, ranked on the facts

Customer Service

Best AI customer service agents

Pick an AI agent that answers customer questions and settles requests for you, and see what it costs, where it works and how safely. 11 AI customer service agents, ranked by points out of 100.

Facts checked 10 Oct 2026 · How we score AI customer service agents

Not scored yet: Agentforce for Service.

In short

  1. 1
    Lyro AI AgentSmall stores that want a priced-by-conversation AI agent
    71/100
    $291.67/mocost of 500 AI resolutions a month
  2. 2
    Fini AITeams that want per-resolution billing and the agent working inside their existing help desk
    65/100
    $370.83/mocost of 500 AI resolutions a month
  3. 3
    Fin AI AgentTeams that already run a help desk and want to pay per outcome
    62/100
    $495/mocost of 500 AI resolutions a month
  4. 4
    Freddy AI AgentTeams on Freshdesk who want an AI agent inside their help desk
    61/100
    $264/mocost of 500 AI resolutions a month
  5. 5
    Kommunicate AI AgentsSmall teams that want a low-cost agent with a 30-day trial and no card
    58/100
    $37.75/mocost of 500 AI resolutions a month
  6. 6
    HubSpot Customer AgentTeams already on a HubSpot Professional or Enterprise subscription
    57/100
    $340/mocost of 500 AI resolutions a month
  7. 7
    Zendesk AI AgentsTeams already on Zendesk that want to pay per resolution
    55/100
    $769/mocost of 500 AI resolutions a month
  8. 8
    eesel AITeams that want a priced-by-volume agent that works with their existing help desk
    53/100
    $249.17/mocost of 500 AI resolutions a month
  9. 9
    HelplyTeams that will move their support inbox to Helply and want to pay for AI work, not seats
    50/100
    $118/mocost of 500 AI resolutions a month
  10. 10
    Gorgias AI AgentShopify stores that already use, or will use, the Gorgias help desk
    49/100
    $500/mocost of 500 AI resolutions a month
  11. 11
    Richpanel AIOnline stores that are ready to move their support inbox to Richpanel
    44/100
    $299/mocost of 500 AI resolutions a month

Independent evaluations, not scored

Since 9 October 2026 the G2 AI CX evaluation line earns up to 20 points, from G2's General CX leaderboard: the test G2 runs itself on the same 46 tasks for every agent, with one point here for every 10 G2 points. Until that date this ranking scored no test results. The weight was set as a dated rules version that treats every product by the same rule: results G2 runs itself count, results run by G2's partners (Swept) do not, and agents without a published result earn 0.

G2's General CX leaderboard (g2.com/categories/ai-agents/agent-evaluations; all companies, general sample) evaluated 9 agents, ranked on points: Tidio 200 (87% accuracy, 92% policy compliance), Retell 200 (86%, 90%), LiveAgent 195 (87%, 86%), Chipp 185 (82%, 86%), BoldDesk 180 (88%, 79%), Zoho 145 (64%, 66%), Jotform 140 (82%, 56%), Freshworks 105 (72%, 70%) and HubSpot Breeze Customer Agent 95 (69%, 67%). G2 lists Zendesk, Gorgias, Forethought and Yuma as under evaluation and Decagon as having declined; Sierra, Salesforce Agentforce, Sobot, Front AI and Fin appear without a score. Read 9 October 2026; agents listed as under evaluation or appearing without a score earn 0 points until G2 publishes their result.

G2's Customer Experience evaluation (ai.g2.com/evaluations/customer-experience) gives a score out of 100 and says who ran each test. G2 tested Zoho Desk (80), Zendesk for Customer Service (78), HubSpot Service Hub (74), Gorgias (71), LiveAgent (68) and Fin (66). Tidio (70), Jotform AI Agents (68), Front (66), Forethought (62), BoldDesk (61), Sobot Omnichannel Suite (58), Freshchat (52) and Retell AI (52) are partner benchmarks run by Swept, which G2 labels and keeps separate from its own results. This view earns no points here.

Coverage: G2 has General CX results for 3 of the 11 ranked agents (Tidio's Lyro 200, Freshworks 105, HubSpot Breeze Customer Agent 95); the other 8 earn 0 on this line for now. The two views do not agree for every agent: Tidio is first of 9 in the General CX leaderboard and fifth of 14 in the Customer Experience evaluation, where its score is a partner benchmark. As G2 publishes results for the agents it lists as under evaluation, this line will move for them too.

How the points add up

Points earned out of the points available in each part of the method.

ProductPrice
of 18		Channels and integrations
of 18		What it learns from
of 6		Actions and control
of 24		Data protection
of 14		Independent testing
of 20		Total
Lyro AI Agent111221882071
Fini AI91262414065
Fin AI Agent91642112062
Freddy AI Agent9942181061
Kommunicate AI Agents14144188058
HubSpot Customer Agent9921810957
Zendesk AI Agents71142112055
eesel AI11106188053
Helply14641610050
Gorgias AI Agent764248049
Richpanel AI9042110044

Each AI customer service agent in brief

1. Lyro AI Agent

Lyro suits small and mid-sized teams that want to buy an AI agent by the conversation and test it free first. Price is published for tiers up to 1,000 conversations a month, and the vendor names a 2026 SOC 2 Type II audit. The catch: Core includes only 3 Actions, the vendor pages do not mention version history, and the terms say Tidio is not a HIPAA Business Associate.

Best for: Small stores that want a priced-by-conversation AI agent. Prices, facts and sources

2. Fini AI

Fini AI suits teams that want to pay only for resolved tickets and keep their current help desk. It has a test suite, draft-and-publish for behaviour prompts, guardrails and analytics. The catch: no free plan, no self-serve trial, and the HIPAA agreement and data residency options are listed under Enterprise.

Best for: Teams that want per-resolution billing and the agent working inside their existing help desk. Prices, facts and sources

3. Fin AI Agent

Fin suits teams that want to pay only when the agent delivers an outcome and keep their existing help desk. At $0.99 an outcome, 500 outcomes cost $495 a month, and it covers actions, testing, approvals and reporting. The catch: an outcome also covers handoffs and disqualifications, qualifications cost $9.99, and by default Fin may use anonymised data for model tuning unless you opt out.

Best for: Teams that already run a help desk and want to pay per outcome. Prices, facts and sources

4. Freddy AI Agent

Freddy AI Agent suits teams that already use or plan to use Freshdesk, since it is sold as a feature of Growth, Pro and Enterprise plans. Extra sessions cost $49 per 100, and the docs describe draft and active states, testing and handover with context. The catch: it is not sold alone, and SMS and voice are not mentioned as channels in the docs.

Best for: Teams on Freshdesk who want an AI agent inside their help desk. Prices, facts and sources

5. Kommunicate AI Agents

Kommunicate suits small teams that want to put an agent on chat, messaging apps and email at a low listed price, with a 30-day trial and no card. At 500 conversations a month, Starter works out near $38 on yearly billing if extra conversations are billed pro rata. The catches: extra seats and agents cost more, SMS is not listed, and its docs describe no version history, and its DPA and trust pages give no data region or model-training policy.

Best for: Small teams that want a low-cost agent with a 30-day trial and no card. Prices, facts and sources

6. HubSpot Customer Agent

HubSpot Customer Agent suits teams that already run HubSpot's CRM or help desk, because it needs a Professional or Enterprise subscription. Pricing is 50 credits at $0.010 per resolved conversation. The catch is the seat requirement and the lack of any free plan or card-free trial. Voice calling is still in beta.

Best for: Teams already on a HubSpot Professional or Enterprise subscription. Prices, facts and sources

7. Zendesk AI Agents

Zendesk AI Agents suits teams that already run Zendesk and want to pay only for resolved requests. Testing, procedure version history and reporting are documented. The catch: the agent comes with a Zendesk plan rather than on its own, Zendesk says it uses service data to train its own cross-account models, and a business associate agreement needs an add-on.

Best for: Teams already on Zendesk that want to pay per resolution. Prices, facts and sources

8. eesel AI

eesel AI suits teams that want a flat monthly batch of conversations with every integration included. It learns from past tickets, can replay them as a simulation, and lets you set each action to auto, approval or off. The catch: no SOC 2 Type II report yet, no published versioning of changes, and email and chat are the only customer channels named.

Best for: Teams that want a priced-by-volume agent that works with their existing help desk. Prices, facts and sources

9. Helply

Helply suits teams that are happy to use its inbox and want a bill that follows AI work, not headcount. For 500 consumer-style conversations the 2,000-credit block costs $118 a month on yearly billing, and a trial needs no card. The catches: the agent is part of Helply's own help desk, cost depends on how many credits each conversation uses, and the pages describe no test mode or change history.

Best for: Teams that will move their support inbox to Helply and want to pay for AI work, not seats. Prices, facts and sources

10. Gorgias AI Agent

Gorgias AI Agent suits Shopify stores that want per-resolution billing inside one help desk. It can take order actions, hand over to staff, and report on its own work. The catch: it is sold alongside Gorgias help desk plans, and the chat setup article says BigCommerce, Magento and WooCommerce stores are not supported.

Best for: Shopify stores that already use, or will use, the Gorgias help desk. Prices, facts and sources

11. Richpanel AI

Richpanel AI suits online stores that want one inbox and an agent that acts on orders in Shopify, Recharge, Loop and Skio. The price is published, but the AI cannot be bought without a Richpanel seat, so the real minimum is $299 a month. The catches: no free trial is shown and data stays in the US. The terms say customer data is not used to train models without consent.

Best for: Online stores that are ready to move their support inbox to Richpanel. Prices, facts and sources

Every fact, side by side

Each row is one rule of the method and the points it is worth. "–" means the vendor does not publish it, which earns nothing.

Rule (points)Lyro AI AgentFini AIFin AI AgentFreddy AI AgentKommunicate AI AgentsHubSpot Customer AgentZendesk AI Agentseesel AIHelplyGorgias AI AgentRichpanel AI
Free plan or free trial (3)trialnonetrialnonetrialnonetrialtrialtrialnonenone
Cost of 500 AI resolutions a month (12)$291.67/mo$370.83/mo$495/mo$264/mo$37.75/mo$340/mo$769/mo$249.17/mo$118/mo$500/mo$299/mo
Pay only for resolved conversations (3)–YesYesNoNoYesYesNoNoYesNo
Channels the agent answers on (12)4 of 63 of 65 of 64 of 65 of 64 of 65 of 62 of 63 of 63 of 6–
Sold without the vendor’s own help desk (2)YesYesYesNoYesNoNoYesNoNoNo
Works with named help desks (4)2 of 44 of 44 of 41 of 42 of 41 of 41 of 44 of 40 of 40 of 40 of 4
What it learns from (6)1 of 33 of 32 of 32 of 32 of 31 of 32 of 33 of 32 of 32 of 32 of 3
Takes actions in connected systems (7)YesYesYesYesYesYesYesYesYesYesYes
Hands over to a human (3)–Yes––––––YesYes–
Guardrails on answers (3)YesYesYesYesYesYesYesYesYesYesYes
Test before going live (5)YesYesYesYesYesYesYesYes–YesYes
Versioning or approval of changes (3)–YesYesYes––Yes––YesYes
Reporting on the agent (3)YesYesYesYesYesYesYesYesYesYesYes
SOC 2 Type II or ISO 27001 (6)YesYesYesYesYesYesYesNoYesYesYes
HIPAA agreement (2)NoYesYes–––YesYes–––
GDPR data processing agreement (2)YesYesYesYesYesYesYesYesYesYesYes
Choice of data region (2)–YesYes––YesYesYes––No
Customer data not used to train models (2)NoYesNo––NoNoYesYesNoYes
G2 AI CX evaluation (20)200 of 200––105 of 200–95 of 200–––––

Head to head

We read each vendor's own pages and the latest G2 results, record every fact with its source and date, and score it by the rules on how we score AI customer service agents. A tie goes to the lower price. AI agents sold as a product that answer and resolve support conversations on their own. Browser-based. Chatbot builders you assemble yourself, help desks without a stated AI agent and agent-assist tools are left out. Quote-only products are not listed. Counts only plans a company can buy online or trial. Vendor claims about speed or quality are shown on product pages but never scored. Prices are in US dollars before tax.