Price9 of 18
Channels and integrations12 of 18
What it learns from6 of 6
Actions and control24 of 24
Data protection14 of 14
Independent testing0 of 20
AI customer service agent · Fini Inc.
Fini AI
AI support agent for chat, email and voice, priced per resolved ticket with no seat fees.
In short
- The Growth plan costs $0.89 per resolved ticket, so 500 resolutions a month is $445 before the yearly discount1.
- A resolution is a customer issue solved end to end with no human handover; escalations are free1.
- Annual billing includes two months free, and there are no usage minimums or per-seat fees1.
- It answers on chat, email and voice, and works with Zendesk, Salesforce, Freshdesk, HubSpot and others1,4.
- The only free trial listed is a 90-day Enterprise pilot; no self-serve trial is shown1,2.
Fini AI suits teams that want to pay only for resolved tickets and keep their current help desk1,4. It has a test suite, draft-and-publish for behaviour prompts, guardrails and analytics5,6,7,10. The catch: no free plan, no self-serve trial, and the HIPAA agreement and data residency options are listed under Enterprise1,12.
Best for: Teams that want per-resolution billing and the agent working inside their existing help desk.
Where the points come from
Price 9 of 18 points
| Rule | What is published | Points |
|---|---|---|
| Free plan or free trial | noneThe 90-day free pilot is listed for Enterprise only; no self-serve trial or free plan is shown1. | 0 / 3 |
| Cost of 500 AI resolutions a month | $370.83/mo500 x $0.89 on Growth = $445; annual billing includes two months free, so 10/12 of that1. | 6 / 12 |
| Pay only for resolved conversations | YesPriced per resolved ticket; escalations to your team are free1. | 3 / 3 |
Channels and integrations 12 of 18 points
| Rule | What is published | Points |
|---|---|---|
| Channels the agent answers on | Email, Live chat, Voice callsDocs list chat, email through help desks or Fini-hosted email, and inbound voice calls; no SMS, WhatsApp or Messenger2,4. | 6 / 12 |
| Sold without the vendor’s own help desk | YesChat widget, help center, hosted email, voice and API are described as standalone surfaces4. | 2 / 2 |
| Works with named help desks | Zendesk, Salesforce Service Cloud, Freshdesk, HubSpot Service HubDeploy overview lists Zendesk, Salesforce, Freshdesk and HubSpot among supported help desks4. | 4 / 4 |
What it learns from 6 of 6 points
| Rule | What is published | Points |
|---|---|---|
| What it learns from | Help centre or website, Uploaded files, Past conversations or ticketsSources include links, URLs and help centers, with a sitemap mode8. Knowledge sources include files; the docs do not name file types8. Docs name past tickets as a knowledge source, and past conversations feed a review queue8,11. | 6 / 6 |
Actions and control 24 of 24 points
| Rule | What is published | Points |
|---|---|---|
| Takes actions in connected systems | YesActions make HTTP calls to your APIs, such as cancelling orders or looking up records, run through rules9. | 7 / 7 |
| Hands over to a human | YesEscalates to your team with the full conversation, knowledge sources and reasoning trace4. | 3 / 3 |
| Guardrails on answers | YesGuardrails check replies for banned terms, URL domains and up to 10 custom rules per agent6. | 3 / 3 |
| Test before going live | YesTest Suite replays saved conversations with mock action responses; Inbox lets you chat with the agent5. | 5 / 5 |
| Versioning or approval of changes | YesBehaviour prompts keep version history with drafts, restore as draft and publish7. | 3 / 3 |
| Reporting on the agent | YesAnalytics cover volume, deflection, escalations, CSAT and escalation reasons10. | 3 / 3 |
Data protection 14 of 14 points
| Rule | What is published | Points |
|---|---|---|
| SOC 2 Type II or ISO 27001 | YesHome page lists SOC 2 Type II and ISO 27001; the pricing FAQ says compliance is included in every plan1,2. | 6 / 6 |
| HIPAA agreement | YesPricing lists "Data residency + BAA/DPA" as an Enterprise extra1. | 2 / 2 |
| GDPR data processing agreement | YesFini publishes a Data Processing Addendum covering GDPR, and its Terms say the DPA forms part of them12,13. | 2 / 2 |
| Choice of data region | YesThe DPA says data is stored in the region designated for the account, United States or European Union, set in the order form12. | 2 / 2 |
| Customer data not used to train models | YesTerms say Customer Data is never used to train or improve shared or foundational models13,1. | 2 / 2 |
Independent testing 0 of 20 points
| Rule | What is published | Points |
|---|---|---|
| G2 AI CX evaluation | Not testedG2 did not include it in the October 2026 test14. | 0 / 20 |
The rule behind each line: how we score AI customer service agents.
Plans and prices
As the vendor lists them, before tax. Prices are in US dollars unless the plan shows euros; the points use US dollars, with euros converted at the ECB rate.
| Plan | Price as listed | Per month | Notes |
|---|---|---|---|
| GrowthUp to 3,000 tickets a month | $0.89 per resolved ticket1 | – | No seat fees; annual billing includes two months free |
| ScaleUp to 10,000 tickets a month | $0.69 per resolved ticket1 | – | Adds a dedicated AI engineer and a Slack agent |
| EnterpriseUnlimited tickets | $0.49 per resolved ticket1 | Quote | Includes the 90-day pilot; contact Fini |
Per-resolution price on Growth. The plan is billed in advance on annual, quarterly or monthly terms; overage is billed monthly1.
Strengths
- Pay per resolved ticket: escalations are free and reopened conversations within 72 hours are not billed twice1.
- Behaviour prompts have version history with draft, restore and publish7.
- A test suite replays saved conversations and grades new replies before changes go live5.
- Chat widget, hosted email and voice run without a help desk4.
- Analytics show deflection, escalation reasons, CSAT and resolve rate by knowledge item10.
Limits
- The only free trial is a 90-day pilot on the Enterprise plan1.
- Guardrails have no separate publish step; changes save immediately6.
- The BAA and data residency options are listed as Enterprise extras1.
- Intercom, LiveChat and Slack cannot yet receive widget escalations4.
- Voice is billed separately from chat and email, from $0.89 per answered call1.
What Fini Inc. says
Vendor claims. We show them, but they earn no points.
- Fini says it resolves 90% of customer support tickets at 99% accuracy2.
Other AI customer service agents
- 1
Lyro AI AgentSmall stores that want a priced-by-conversation AI agent71/100$291.67/mocost of 500 AI resolutions a month - 3
Fin AI AgentTeams that already run a help desk and want to pay per outcome62/100$495/mocost of 500 AI resolutions a month - 4
Freddy AI AgentTeams on Freshdesk who want an AI agent inside their help desk61/100$264/mocost of 500 AI resolutions a month - 5
Kommunicate AI AgentsSmall teams that want a low-cost agent with a 30-day trial and no card58/100$37.75/mocost of 500 AI resolutions a month
Fini AI vs Lyro AI Agent · Fini AI vs Fin AI Agent · All 11 AI customer service agents
Sources
- Fini pricing, Fini. Accessed 9 Oct 2026.
- Fini home, Fini. Accessed 9 Oct 2026.
- Fini security portal, Fini. Accessed 9 Oct 2026.
- Deploy overview, Fini docs. Accessed 9 Oct 2026.
- Test Suite, Fini docs. Accessed 9 Oct 2026.
- Guardrails, Fini docs. Accessed 9 Oct 2026.
- Prompts, Fini docs. Accessed 9 Oct 2026.
- Knowledge overview, Fini docs. Accessed 9 Oct 2026.
- Actions, Fini docs. Accessed 9 Oct 2026.
- Analytics, Fini docs. Accessed 9 Oct 2026.
- Fini documentation, Fini docs. Accessed 9 Oct 2026.
- Data Processing Addendum, Fini. Accessed 9 Oct 2026.
- Terms of Service, Fini. Accessed 9 Oct 2026.
- AI CX Agent Evaluations, General CX leaderboard, G2. Accessed 8 Oct 2026.
Website: www.usefini.com · Markdown version · We are not affiliated with Fini Inc..