saasrankedSoftware, ranked on the facts

survey tool · Zonka Digital

Zonka Feedback

Customer feedback surveys by email, SMS, WhatsApp, website and kiosk, sold by custom quote.

21/100

#12 of 12 survey tools
Facts checked 8 Oct 2026

In short

Zonka Feedback suits teams measuring NPS, CSAT and CES across many channels, with regional hosting including the EU1,2,3. It publishes no prices, response limits or plan features, so cost and limits can only be learned from a sales quote1. The catch: most price and limit lines in our scoring have nothing to count, and the DPA is not a public download3.

Best for: Teams running customer feedback programmes who are happy to request a quote.

Where the points come from

Price0 of 20
Limits0 of 14
Questions and logic5 of 22
Results0 of 18
Security and trust16 of 26

Price 0 of 20 points

RuleWhat is publishedPoints
Free planNot publishedNot published on the vendor's pricing page, which offers a 14-day trial only; a guide mentions a free version without limits1,7.0 / 6
Cheapest paid planNot publishedQuote-only: the pricing page asks for a custom quote and lists no price1.0 / 14

Limits 0 of 14 points

RuleWhat is publishedPoints
Responses a month, cheapest paid planNot publishedNot published on the vendor's pricing page; pricing is based on response volume by quote1.0 / 10
Unlimited surveys and questionsNot publishedNot published on the vendor's pricing page; the builder help says you can add as many questions as you like on one screen1,5.0 / 4

Questions and logic 5 of 22 points

RuleWhat is publishedPoints
Skip logic on the cheapest paid planNot publishedSkip logic is documented, but no plan is published, so the cheapest paid plan cannot be checked1,5.0 / 8
Randomised questions or answersNot publishedNot published on the vendor's survey builder or survey settings help pages5.0 / 4
Multilingual surveysYesFeatures page lists multilingual surveys; a help article covers them2,4.5 / 5
Answer pipingNot publishedNot published on the vendor's survey builder help; it describes survey variables, not inserting answers into question text5.0 / 3
Response quotasNot publishedNot published on the vendor's survey builder or features pages2,5.0 / 2

Results 0 of 18 points

RuleWhat is publishedPoints
Export formatsNot publishedNot published for raw responses; the report help article documents PDF downloads only6.0 / 6
Cross-tabulationNot publishedNot published on the vendor's features page or reporting help2,6.0 / 4
Public APINot publishedFeatures page lists APIs and webhooks, but no plan or public docs page was readable, and no plan is priced2.0 / 4
Remove vendor brandingNot publishedWhite-labelling is listed, but no plan has a public price; the help article names no plan for custom domains2,8.0 / 4

Security and trust 16 of 26 points

RuleWhat is publishedPoints
Single sign-onYesFeatures page lists SSO with role-based permissions2.4 / 4
EU data storageYesData centres in the EU, in the AWS EU-CENTRAL-1 (Frankfurt) region3.5 / 5
SOC 2 Type II or ISO 27001YesSurvey software page says 'ISO 27001:2022 certified'; the GDPR page shows a badge. No auditor named2,3.7 / 7
Data processing agreementNoThe DPA is provided when you contact Zonka; it is not published or signed online3.0 / 3
Published accessibility reportNot publishedNot published on the vendor's GDPR page; no accessibility report or WCAG statement is listed3.0 / 4
Open sourceNot publishedNot published on the vendor's features pages; no public source is listed2.0 / 3

The rule behind each line: how we score survey tools.

Plans and prices

As the vendor lists them, before tax. Prices are in US dollars unless the plan shows euros; the points use US dollars, with euros converted at the ECB rate.

PlanPrice as listedPer monthNotes
Feedback ManagementTeamsCustom quote1QuotePriced mainly by response volume; 14-day free trial

The vendor lists no plan prices and says pricing depends on feedback volume, scale and goals1.

Strengths

  • Hosting regions include an EU data centre in Frankfurt on AWS3.
  • Skip logic and branching are documented in the survey builder help5.
  • Multilingual surveys are supported, with a help article4.
  • Features page lists single sign-on and white-labelling2.
  • The survey software page says Zonka is ISO 27001:2022 certified; the GDPR page shows a badge2,3.

Limits

  • No plan prices or response limits are published; pricing is by quote1.
  • The pricing page lists a 14-day trial, not a free plan1.
  • The data processing agreement is given on request, not published3.
  • Download of reports is documented as PDF only; raw response export is not documented in the help articles6.
  • Custom survey domains are described as available on higher plans without naming them8.

Other survey tools

  1. 1
    LimeSurveyResearchers who want open-source code, EU hosting and detailed survey logic
    80/100
    $26.38/mocheapest paid plan
  2. 2
    AlchemerResearchers who need complex logic and exports for a small team
    79/100
    $26.25/mocheapest paid plan
  3. 3
    SurveyMonkeyTeams that want skip logic and analysis tools in one hosted product
    79/100
    Not publishedcheapest paid plan
  4. 4
    QuestionProResearchers who want deep analysis tools and EU or SSO options
    74/100
    $99/mocheapest paid plan

All 12 survey tools

Sources

  1. Pricing for Zonka Feedback, Zonka Feedback. Accessed 8 Oct 2026.
  2. Survey software, Zonka Feedback. Accessed 8 Oct 2026.
  3. GDPR, Zonka Feedback. Accessed 8 Oct 2026.
  4. Creating and Customizing your Surveys, Zonka Feedback Help Center. Accessed 8 Oct 2026.
  5. All about the Survey Builder, Zonka Feedback Help Center. Accessed 8 Oct 2026.
  6. How to download Reports in Zonka Feedback?, Zonka Feedback Help Center. Accessed 8 Oct 2026.
  7. Free survey maker, Zonka Feedback. Accessed 8 Oct 2026.
  8. Survey Themes & branding, Zonka Feedback Help Center. Accessed 8 Oct 2026.

Website: www.zonkafeedback.com · Markdown version · We are not affiliated with Zonka Digital.