help desk · Quality Unit

LiveAgent

Low-priced help desk with email, live chat, call center and social channels in one ticket queue.

79/100

#2 of 12 help desks
Facts checked 9 Oct 2026

In short

Small business costs $15 per agent a month billed annually, or $19 billed monthly¹.
The Small business trial lasts 30 days with no credit card; a separate free plan keeps only 7 days of ticket history^1,11.
Call center, SLAs and reports start on Medium at $29 per agent a month billed annually¹.
Social channels (Facebook, Instagram, X and others) are listed on Large, $49 per agent a month billed annually¹.
iOS and Android apps are included in every subscription at no extra fee¹.

LiveAgent suits small teams that want email, chat, phone and social messages in one queue at a low price¹. Small business covers ticketing, chat, a knowledge base and automation rules, but SLAs and the call center need Medium, and social channels need Large¹. The catch: it names no SOC 2 or ISO 27001 certification of its own⁸.

Best for: Small teams that want every channel in one tool at a low per-agent price.

Where the points come from

Channels and apps14 of 14

Workflow and SLAs21 of 21

Reports and connections12 of 18

Security0 of 12

Price13 of 15

Independent testing19 of 20

Channels and apps 14 of 14 points

Rule	What is published	Points
Support channels	Email, Live chat, Phone, Social mediaEmail and chat on Small; call center and IVR from Medium; Facebook, Instagram and X channels on Large¹.	8 / 8
Mobile apps	iOS, AndroidFAQ says mobile help desk apps for Android and iOS are included in each subscription¹; features page lists native apps².	2 / 2
Built-in help centre	YesKnowledge base is included on Small, with one knowledge base on that plan¹.	4 / 4

Workflow and SLAs 21 of 21 points

Rule	What is published	Points
SLA policies	YesService levels (SLA) are included from the Medium plan¹.	8 / 8
Ticket automation rules	YesAutomation rules are on Small, with 50 event rules on that plan¹; features page describes them².	5 / 5
Automatic ticket assignment	YesFeatures page says automated ticket distribution assigns tickets to agents².	5 / 5
Built-in satisfaction survey	YesPricing page lists ticket and chat satisfaction surveys¹; the sign-up page says Small includes chat transcripts with satisfaction surveys¹².	3 / 3

Reports and connections 12 of 18 points

Rule	What is published	Points
Custom reports	Not publishedReports are listed from Medium, but custom report building is not described on the vendor's pricing or features pages^1,2.	0 / 5
Public API	YesAPI reference documents REST endpoints for conversations, messages, status and tags⁹; the pricing page lists API keys on every plan¹.	3 / 3
Named integrations	Slack, Jira, Shopify, Salesforce, HubSpotLiveAgent has integration pages for Slack, Jira, Shopify, Salesforce and HubSpot; no Microsoft Teams page was found^3,4,5,6,7.	5 / 6
AI assistant with public price	YesPricing page lists AI Agents from Small; usage is billed separately in FlowHunt credits, each slightly under $1, with no per-plan allowance stated^1,13,14.	4 / 4

Security 0 of 12 points

Rule	What is published	Points
SOC 2 Type II or ISO 27001	Not publishedNot published on the vendor's security page, which names ISO 27001 only for its hosting facilities⁸.	0 / 6
Single sign-on	Not publishedSSO is listed from Medium, but the vendor's pages do not say whether it uses SAML or OpenID Connect^1,10.	0 / 6

Price 13 of 15 points

Rule	What is published	Points
Free plan	YesVendor free-plan page: ticketing, live chat, email and knowledge base at no cost; sign-up page calls it "free forever"^11,12.	5 / 5
Cheapest paid plan	$15/moSmall business, $15 per agent a month billed annually¹.	8 / 10

Independent testing 19 of 20 points

Rule	What is published	Points
G2 AI CX evaluation	195 of 200G2, October 2026: 195 of 200 (LiveAgent). LiveAgent, 195 points on G2's leaderboard.¹⁵	19 / 20

The rule behind each line: how we score help desks.

Plans and prices

As the vendor lists them, before tax. Prices are in US dollars unless the plan shows euros; the points use US dollars, with euros converted at the ECB rate.

Plan	Price as listed	Per month	Notes
FreeUnlimited users	Free^11,12	$0	Ticketing, live chat, one email channel, knowledge base; 7-day ticket history, no integrations or automation
Small businessPer agent	$15/agent/month billed annually ($19 monthly)^1,14	$15	Ticketing, live chat, knowledge base, automation rules, AI agents (usage billed separately)
Medium businessPer agent	$29/agent/month billed annually ($35 monthly)¹	$29	Adds call center and IVR, SLAs, reports, SSO, custom roles
Large businessPer agent	$49/agent/month billed annually ($59 monthly)¹	$49	Adds time tracking, audit log, social channels

The pricing page also lists an Enterprise plan at $69 per agent a month billed annually¹.

Strengths

Cheapest plan is $15 per agent a month billed annually and includes ticketing, live chat and a knowledge base¹.
Mobile apps for iOS and Android come with every subscription¹.
A documented REST API covers conversations, messages, status and tags⁹.
Integration pages exist for Slack, Jira, Shopify, Salesforce and HubSpot^3,4,5,6,7.

Limits

The free plan hides ticket messages older than 7 days and has no integrations or automation¹¹.
SLAs, call center and single sign-on need the Medium plan or higher¹.
Social channels are on Large, $49 per agent a month billed annually¹.
The security page names ISO 27001 only for its data centre hosts, not for LiveAgent itself⁸.
AI usage is billed separately through FlowHunt credits, not in the per-agent price^13,14.

Other help desks

1
Zoho DeskSmall teams that want a low entry price and a free plan
87/100
$7/mocheapest paid plan
3
TidioSmall teams that want tickets, chat and an AI agent at a flat workspace price
75/100
$24.17/mocheapest paid plan
4
FreshdeskSmall support teams that start with email and may add chat and social later
70/100
$19/mocheapest paid plan
5
Zendesk SupportSupport teams that expect to add chat, phone and social channels as they grow
70/100
$19/mocheapest paid plan

LiveAgent vs Zoho Desk · LiveAgent vs Tidio · All 12 help desks

Sources

LiveAgent pricing, LiveAgent. Accessed 9 Oct 2026.
LiveAgent features, LiveAgent. Accessed 9 Oct 2026.
Slack integration, LiveAgent. Accessed 9 Oct 2026.
Shopify integration, LiveAgent. Accessed 9 Oct 2026.
Salesforce integration, LiveAgent. Accessed 9 Oct 2026.
Jira integration, LiveAgent. Accessed 9 Oct 2026.
HubSpot integration, LiveAgent. Accessed 9 Oct 2026.
Security and privacy policy, LiveAgent. Accessed 9 Oct 2026.
Complete API reference, LiveAgent Support. Accessed 9 Oct 2026.
Single sign-on, LiveAgent. Accessed 9 Oct 2026.
Free plan, LiveAgent. Accessed 9 Oct 2026.
Create free account, LiveAgent. Accessed 9 Oct 2026.
AI credits, LiveAgent. Accessed 9 Oct 2026.
FlowHunt integration, LiveAgent. Accessed 9 Oct 2026.
AI CX Agent Evaluations, General CX leaderboard, G2. Accessed 8 Oct 2026.

Website: www.liveagent.com · Markdown version · We are not affiliated with Quality Unit.